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Big Al's Pets
 

Big Al's Pets

Average Rating 4.67/5.0 store rating 140 store reviews
Customer Service 2
On-Time Delivery 4
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by: Big Al's Online Shopper
October 2, 2013
Author's Rating: 5/5.0 store rating
The prices were very competitive. Website is user friendly.

by: Big Al's Online Shopper
September 30, 2013
Author's Rating: 5/5.0 store rating
very fast & efficent service at a good price

by: Big Al's Online Shopper
September 24, 2013
Author's Rating: 5/5.0 store rating
Great prices and products

by: Big Al's Online Shopper
September 23, 2013
Author's Rating: 5/5.0 store rating
Great prices, decent item selection, fast shipping and good packaging. Thanks

by: Big Al's Online Shopper
September 21, 2013
Author's Rating: 5/5.0 store rating
Very easy to shop online for this merchant!

by: Big Al's Online Shopper
September 20, 2013
Author's Rating: 5/5.0 store rating
WOW it was great the last time I got fish from an other place and paid more and got half as much. This place is the only place I will buy from, from now on. There prices are so cheap. I have always been satisfied with them never had a problem. I recommend them to all my friends.

by: Big Al's Online Shopper
September 19, 2013
Author's Rating: 5/5.0 store rating
My order was placed on Sunday and arrived on Tuesday. Can't get much better than that.

by: Big Al's Online Shopper
September 14, 2013
Author's Rating: 5/5.0 store rating
I have had pleasing results shopping with Big Al's. Been a customer for a number of years.

by: Big Al's Online Shopper
September 9, 2013
Author's Rating: 5/5.0 store rating
Big als is a great place to shop online

by: Big Al's Online Shopper
September 5, 2013
Author's Rating: 4/5.0 store rating
Only issue is I ordered aquarium salt that was damaged in transit/shipping by the sharp driftwood in the order. Salt was all over the package/box

by: Big Al's Online Shopper
September 3, 2013
Author's Rating: 5/5.0 store rating
Gigantic box....could have been smaller. Otherwise, service, selection, all excellent.

by: Big Al's Online Shopper
September 3, 2013
Author's Rating: 5/5.0 store rating
keep up the great work.

by: Big Al's Online Shopper
September 2, 2013
Author's Rating: 5/5.0 store rating
Good prices and service

by: ricmcc
August 29, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
I have been shopping with Big Al's for some time, roughly since the invention of the wheel, (well, thereabouts, but as a retired person I enjoy some latidude)  but am relatively new to the On-Line Store.  My last order exceeded even the excellence that I have come to expect from Big Al's.  I mean placing my order to delivery at my doorstep in roughly 2 days must surely be some sort of record, one would think.  And of course the great selection and pricing I have come to expect of the store is even more evident at the On-Line store.
Job exceedingly well done by all staff concerned, and I commend them .-rick

by: Big Al's Online Shopper
August 28, 2013
Author's Rating: 5/5.0 store rating
Have always had outstanding service from them. Always have what I need and I get it on or before date specified. And can't beat the prices!

by: Big Al's Online Shopper
August 27, 2013
Author's Rating: 4/5.0 store rating
Prices were fair and less expensive than most other pet supply companies. However, for free delivery (which was relatively slow) you need to purchase $75 of stuff; this can be tricky for things like routine aquarium supplies. They did have everything I needed and it arrived packed well and in good order. I will use Big Al's again.

by: Big Al's Online Shopper
August 24, 2013
Author's Rating: 5/5.0 store rating
I have shopped at Big Al's Pets for seveal years. The prices are good. The shippng is fast, items are usually instock. And I especially like that Big Al's uses recycled packaging, ie boxes.Keep up the good work!

by: Big Al's Online Shopper
August 23, 2013
Author's Rating: 5/5.0 store rating
Good job

by: Big Al's Online Shopper
August 16, 2013
Author's Rating: 5/5.0 store rating
Big Al's has great prices. I will continue to purchase products from them.

by: Big Al's Online Shopper
August 13, 2013
Author's Rating: 4/5.0 store rating
The experience was fine, nothing untoward occurred. A nice selection of supplies is carried. The website might be improved (but that can be said of most e-commerce sites.) I expect to do business again.

by: thumperstain
April 8, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I emailed their support team to ask about a defective light I received.  My question was whether I should return the item to Big Al's or contact the manufacturer for a warranty claim.  I was then told "the #1 reason a light will arc and fail like this is if it came in contact with water."

That wasn't my question, and no, I am not in the habit of dipping electrical devices in water.  Thank you for assuming I'm not only stupid, but also unethical enough to try to return as defective an item I've been happily dunking in any significant source of water I can find!

Rather than keep banging my head into the wall with these people, I contacted the manufacturer in the hopes I could resolve the issue that way.  Surprise!  They asked for a picture of the damage and shipped a new fixture immediately after receiving it and a copy of my receipt.    

Unrelated to this issue -  They ship slowly.  Most places get your order out within a day or two, but Big Al's always seems to take 3-4 days to even get the package out the door.

by: misfit79
February 7, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 I have recently upgraded my reef aquarium, and as with any upgrade, lots of money will have to be spent. I have a budget of about $4,000.00 to spend on my wonderful hobby. It doesn't make sense to rip off somebody of a little over ...
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by: carolott
February 7, 2011
Author's Rating: 4/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
After shopping there for several years with very few problems, I am beginning to have doubts.

My last order of two months ago was held up for 14 days waiting on $5.99 fish pellets.  I never heard from them and it took 3 calls from me to find out what was going on.  Their site states than anything under $10 will be a simple refund without orders being held up, as well.  This proved to be false.

Last week I ordered one more time to give them a fair shake.  Their new site now has no past order history.  Even the order I just placed with them appears no where so I have no order # or tracking number.  I emailed them and they told me to call "them" for my tracking number altho their site also says I will get an email from them when my order ships.

It's beginning to appear that the customers has to put in more work to get their order than Big Al's does.  This will be the last time I use them after 7 years of placing orders there.

by: Big Al's Online Shopper
April 3, 2010
Author's Rating: 5/5.0 store rating
I never had any problems with big als

by: Big Al's Online Shopper
January 24, 2010
Author's Rating: 5/5.0 store rating
wonderful!

by: Big Al's Online Shopper
January 17, 2010
Author's Rating: 5/5.0 store rating
Good Value

by: Big Al's Online Shopper
January 16, 2010
Author's Rating: 4/5.0 store rating
Everything went as planned. Recieved the order within the time specified. Ups did a great job of delivering the product. I would and have ordered again.

by: Big Al's Online Shopper
January 11, 2010
Author's Rating: 5/5.0 store rating
I was very pleased with this merchant and the shopping experience. The prices are great and I received the order way before the expected date. The only problem that I had was that I could not find one of the items which I knew Big Al's Online carried because I had seen it previously. If I had not saved my items I would never have found it. It was the HBH carbon pad.

by: Big Al's Online Shopper
January 10, 2010
Author's Rating: 4/5.0 store rating
Big Als is a well known online aquarium supplier. It generally has what I want in stock and the prices are competitive. The website, however, is clunky and not the greatest.

by: Big Al's Online Shopper
January 10, 2010
Author's Rating: 5/5.0 store rating
It is always no problem shopping online at Big Al's.

 

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