I received the incorrect size. I ordered 135, received 130. Called Customer Service, and Diana said there would be no restocking fee,&for me to just return the frames for an exchange. I exchanged them for a totally different frame since the first frame felt so heavy anyway. I haven't yet received the exchanged item. Customer Service was very pleasant to deal with. Kind Regards, Dee Franklin

I never received any mail-in forms for rebates or to complete any purchases and no phone calls were required. Otherwise, the website was relatively easy to use. My recommendation would be to add more pictures and make the products easier to make bigger and in more visible to see up close when deciding on a purchase for online orders.

BestBuyEyeglasses.com are wonderful. No hassles, no problems. We had originally purchased the glasses through another site. We were notified by them that the frames were discontinued from the manufacturer. My son was upset because he loved the glasses and had lost his original pair. We ordered from BestBuyEyeglasses.com and they had them. Ordering was easy. I'm very grateful to BestBuyEyeglasses.com and will order from them again.

quick and little fast shopping!!

Received the wrong frames (wrong shape, wrong material, wrong size, wrong color). Had to call customer service 3 times (and wait over 24 hours) before receiving Return Postage label via email. The wrong frames are in the return mail; I still do not have the frames I ordered. In all fairness, I have used BBE once before, and had no problems.

I would consider purchasing from this website ONLY IF they had the best price. Eyeglasses frames were delivered TWO WEEKS (14 days) after I placed the order, which is very slow. Package sent to my BILLING ADDRESS which is different from the SHIPPING ADDRESS which was clearly shown on the order sheet that was included. They should stated that they do not provided a case for frames, since providing a case is standard practice (in my experience with 4 other websites over the past several years).

fine

It was good, the processing time took to long. Beside that, great

I ordered a small size of sunglasses but it gave me a large size

Easy website to maneuver. Great experience. Will visit again.

Had issues getting the frame and lens colors sought. Merchant was out of most Wayfarer frame and lens options in polarized and I settled for a third choice. Web site doesn't tell what out of stock with accuracy. Prices were quite good and in all fairness most other sites didn't even list the frame and lens that I wanted. happy with what I got.

it was good except i needed to make a return and the directions for return online did not work so i had to find a different way to contact for the return shippig label

quick, easy, efficient,a pleasure

like you

Recommended site to friend, third time I have used B/Beyeglasses

I haven't received the sunglasses yet; they are on backorder. I'm patient.

After I placed the order, I received an email stating that the frames I ordered would not ship as expected because they had to be ordered from the manufacturer. I dediced to cancel my order and buy elsewhere. I would shop with this merchant again.

Excellent website and merchandise. I have ordered from BestBuyEyeglasses for a few years now and will always come back. Great product, prices, quick shipping, etc.

I'm still waiting for an order placed on 12/17/11.  Customer service replies after 2-3 days.  The sad part is that if I go online and placed the same exact order again, the item's availability is IN STOCK.  And actually, the've been backordered ever since the order was placed.

So easy to shop at Bestbuyglasses. Now that I have a new Rx I will buy another pair of glasses only this time give my new Rx and see what they produce.

Excellent service!

My experience was generally very good. However, the lenses I initially ordered did not fit the frame I choose. I received an e-mail asking me to contact "Customer Service" to select a different lens. I did that, the Customer Service Agent was very helpful, and I selected the polycarbonate lenses rather than the HD 1.67. This reduced the costs of the glasses from $501.97 to 474.98 (-$26.98). This was to have been credited on my VISA card, but I had to call several days later to ensure that the credit will be applied. This was the only negative about this purchase and would "not" stop me from using their services again.

I agonized for days as to which online merchant I should use to order the sunglasses I wanted. The sunglasses were less expensive online than in local stores, and I was having a hard time finding the ones I wanted with the right lenses locally. I checked every online merchant I could find for availability and price before finally choosing bestbuyeyeglasses based on other reviews even though they were a little more expensive. So glad I did. My sunglasses came faster than predicted and they are exactly what I wanted. I would recommend this site to everyone.

Fast delivery - before estimated date

great service.

Great selection and prices. The best I could find on the web. The glasses shipped quickly, and arrived in perfect condition. The website is easy to navigate and fast. One really fantastic feature is their explanation of sizing, which helped me figure out what size glasses I needed to order. I am really happy with my purchase and would highly recommend BestBuyEyeglasses to anyone looking for quality sunglasses. Can't beat the prices!

Great experience. Received a great product with no fuss.

Good shopping experience. Shipping containter could be a bit smaller and the glasses case could be a bit better. The glasses are almost larger than the case which is very thin. A heavier case with a pocket clip would be a nice option, even if there is an additional charge.

Site with easy and fast navigation. Agile procurement process. Excellent order tracking. No personal contact was necessary. Bought from Brazil for delivery to a U. S. address.

I asked for express 1 day shipping since urgency but product left the shop a week later.. which finally took a week and a day.