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Bass Pro Shops
 
 

Bass Pro Shops

Average Rating 4.44/5.0 store rating 6,018 store reviews
Customer Service 4
On-Time Delivery 5
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by: Freak369
July 9, 2013
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Making a trek to Bass Pro Shops retail stores usually means an overnight stay in another city; that's a great excuse for getting away but at the same time it's not always practical. There are pros and cons to using the Bass Pro ...
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by: lidiapetre
December 9, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
AWFUL, AWFUL, AWFUL! I placed an order with Bass Pro for an item my dad who lives in another country asked me to get for him. I am leaving for the said country tomorrow (Monday), so I placed the order last Wed and paid for expedited delivery, and got a delivery date of Friday. Finally today (Sunday) I called to ask why the order wasn't delivered on the date they gave ,e as a delivery date. As it turns out the item was backordered, but their website didn-t say so at the time I placed my order. And no, thwy don't have inventoey tracking, so they don't know what items they actually have in stock. They also can't check to see what stores around you may have that item. They don't call those stores, you have to do it. All they can do is do you the favor of cancelling your order, and now I have to spend the better part of my packing day, shopping for a replacement gift. NEVER AGAIN, BASS PRO! It's Cabella's from now on for me.

by: anunusedname
November 16, 2012
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Ordered several items at once, shipped to Canada.
One item listed as "In Stock" on website was actually not.
When order arrived item missing was listed on receipt as back ordered and "will ship at a later date".
Checked website often after that and item always listed as "in stock".
After 2 months called them and learned they do not do back orders for Canada.
My credit card was charged for the item and all I got as a refund was a gift card which is useless as I won't ever be shopping from them again.

by: sillybell
July 5, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
The shipping at basspro.com is unacceptable. I buy a lot of stuff online (business and personal) and basspro is, by far, the worst online vendor I've ever bought from. How can a company who made their name with catalog sales be so bad at ...
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by: pocholopocholo
March 31, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Bought the Azul hat for my nephew, the hat's quality is excellent and they ship orders lightning fast! It also matched to the jacket I've bought also from them a month ago. Will recommend basspro to my friends. :)

Got what's in the picture? Yes

Did my nephew like it? Very much!

Money's worth? I think I've got what my money's worth.

Shipping: Fast

Durability: Very good

Style/Design: Good. Makes him look sharp and ready for fishing LOL

by: Bryan_Carey
March 27, 2011
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Spending time in the great outdoors is something we should all strive harder to do. I'm not one to camp or partake in very many outdoor activities, but I have been known to take a hike, cast a reel, and involve myself in other outdoor events from time to ...
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by: artemis8
February 17, 2011
Author's Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Recently my husband visited his family in the Portland, OR area and decided he really wanted to get his brother a deer call as a present. So we went to BassPro.com to find what we were looking for.Their home page has a large search box ...
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by: musky11
January 2, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
I strongly suggest you never buy their brand name or lower priced bait casting reels ($50-70)  I have truly wasted $200-300 on these thinking I would find a reel with value.  No way.  Last year, right out of the box the anti-reverse stopped working below 60 degrees on two of them. The year before that , the gears started grinding on the first day of use and the second lasted about 6 months.  I did purchase a 7.1-1 Phlueger (sp) that has lasted 2 years but will not make it a third.  The return policy is weak.  Spend your money locally on these items.  You probably won't pay anymore.

by: lonewolfpc
September 9, 2009
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I've shopped at my local Bass Pro for several years and have always had a great shopping experience. I think Cabelas has a better selection, especially camping/hiking gear, but Bass Pro is closer and gives me a 10% military discount. Cabelas rarely gives ...
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by: Bass Pro Shops Shopper
August 18, 2008
Author's Rating: 4/5.0 store rating
painless

by: golfwoes99
November 29, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I ordered boots and it took 4 days to process the order. Another day gone by and they still have not shipped. Pretty poor customer service so far.

by: Bass Pro Shops Shopper
October 4, 2007
Author's Rating: 5/5.0 store rating
Very good!

by: Bass Pro Shops Shopper
September 27, 2007
Author's Rating: 3/5.0 store rating
All 4 items i ordered showed in stock. A few days later I got an email that two were out of stock. A few days later I got mail saying one was not going to be reordered! I emailed to cancel the remaining item but was told there were no items left. 2 days later, the item I tried to cancel showed up on my doorstep. Pretty lousy order and tracking system.

by: awb001
September 25, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Great merchendise and very very poor customer service....as I was buying in that store for many years it was ok...then I moved overseas...shipping charges were 40% of total price and other option 20 % was for me just not an option...why...becase they charged whatever they wanted...they have never complied with any messages which I left on purchase order, neither they took in consideration special instruction via chat service numerous times disregarding me like I don't exist...finally they just stole all the reward points off account...they didn't know how to damage me further...honestly...I don't have a guts or nerves to deal with people like that....

by: Bass Pro Shops Shopper
September 20, 2007
Author's Rating: 5/5.0 store rating
easy to work with

by: Bass Pro Shops Shopper
August 21, 2007
Author's Rating: 5/5.0 store rating
Great!

by: Bass Pro Shops Shopper
July 19, 2007
Author's Rating: 2/5.0 store rating
the product was back ordered and i didn't revcieve any notification also the wrong expiration date on my credit card was a delay because no one contacted my to see about the problem I will still shop at bass pro but, I will visit the store to get my products.

by: Bass Pro Shops Shopper
July 19, 2007
Author's Rating: 5/5.0 store rating
i love shopping at bass pro shop they have everthing i need for my fishing pleasure.

by: michaelpek
July 6, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
They have a method by which they calculate what kind of delivery they call "standard" in each particular case. My first order with Bass Pro Online included a few very small and light items, and the delivery charge they applied could cover Priority Mail twice. Despite that they sent the item by snail mail. It's been 10 days already, but the package didn't arrive yet. In addition to that, their choice of a carrier, USPS, doesn't even allow to track packages: you have a tracking number, but zero info about whereabouts of the package.

"You have to wait longer"- was all two different customer service reps told me. Apparently, delivering packages state-to-state takes longer than shipping them to Australia.:(

When I tried to tell them that they should review the shipping policy since waiting for two weeks is unacceptable (leave alone their choice of the least reliable and uncontrollable carrier), they said they had nobody to convey this feedback to.

Naturally, this was my first and the last attempt to buy anything from Bass Pro Online. Cabela's may be just a little more expensive, but they are fast and responsive to the customers needs.

by: johndb26
June 29, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered a GPS/Sonar combo on June 23rd, as of today June 29 they still don't know if it's shipped or still sitting in warehouse!! My credit card was charged on Monday 25th for the order. They have offered to refund the shipping charges,and upgrade shipping to 2-day, but I was expecting delivery by July 4th. Second level customer service couldn't tell me at 4:30 cst today if it had shipped or gotten upgraded to 2-day... :( :( :(

Seems like they need to do better job with shipping and warehouse information. All I was told was that the warehouse was running behind.

This gives Cabela's a good foot in the door now will order from them next time.

Can't comment on order accuracy or delivery speed as I STILL don't have the order.


by: Bass Pro Shops Shopper
June 26, 2007
Author's Rating: 4/5.0 store rating
In all good but your prices are starting to climb up there with everyone elses you use to be far below,,,,just noticeing

by: Bass Pro Shops Shopper
April 7, 2007
Author's Rating: 4/5.0 store rating
ontime good selection

by: Bass Pro Shops Shopper
April 5, 2007
Author's Rating: 3/5.0 store rating
Received rod and reel combo. Rod was broken. Didn't get it returned to them in the alloted time. Now I have a reel without a good rod to use it with.

by: Bass Pro Shops Shopper
March 31, 2007
Author's Rating: 5/5.0 store rating
It was very user freindly. Had know problem finding what I was looking for. Great site, I wiil shop again.

by: Bass Pro Shops Shopper
March 31, 2007
Author's Rating: 4/5.0 store rating
I was quiet pleased with Bass Pro Shops, I would really like to see more products online

by: Bass Pro Shops Shopper
March 31, 2007
Author's Rating: 5/5.0 store rating
excellent

by: Bass Pro Shops Shopper
March 29, 2007
Author's Rating: 4/5.0 store rating
poor customer service. had to contact a store in Ga and they could not help fix problem. Had to go to a local store

by: Bass Pro Shops Shopper
March 28, 2007
Author's Rating: 5/5.0 store rating
Items ordered were available and shipped when promised.

by: Bass Pro Shops Shopper
March 28, 2007
Author's Rating: 4/5.0 store rating
Very Good

by: Bass Pro Shops Shopper
March 28, 2007
Author's Rating: 5/5.0 store rating
I've always enjoyed shopping at Bass Pro Shops, both line and in store.

 

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