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BalmWorks.com
 

BalmWorks.com

Average Rating 4.41/5.0 store rating 70 store reviews
Customer Service 5
On-Time Delivery 5
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by: oohlookagerbil
April 15, 2010
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
This is the cheapest place to find these brands anywhere (not counting shipping costs), unless you find a sale with free shipping elsewhere.  I always want to order from them but the shipping costs usually make me order with other companies that offer free shipping instead.  They tend to toss things in the box without enough (or any) packing material, which is kind of distressing, but fortunately I haven't received anything that was damaged yet.  I did receive the wrong flavor of a lip balm I ordered, and after asking me to take a picture of the one I received, they mailed me the correct product without asking me to return the other one.  Shipping times were reasonable, but I never order anything from them in a hurry.  I wish they'd update their stock more quickly to get new products from these brands.  Great if you're going to stock up and take advantage of a free/discounted shipping rate, but the large shipping price for such small items can be prohibitive otherwise.

by: k8hokie
December 7, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I placed an order on 11/27/09 and was charged for the order on 11/30/09.  As of today, 12/7/09, this product still has not shipped.  This is unacceptable to me and despite the low prices, I will not be ordering from balmworks.com again.  I'd rather pay a little bit more and not have my shipping costs wasted.  Honestly, I shouldn't have to pay such high shipping if they aren't even going to be shipping it in a timely fashion.  It's amazing to me that they can get away with this type of processing time now-a-days.  When I order something online, I expect it to be shipped (now if shipping takes a long time, that's not their fault), within 2 days.  Most places ship the next day.  I'm so just frustrated with this company right now.

by: happybuddha
February 12, 2009
Author's Rating: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I was so stoked when I found balmworks.com, since they have great prices on their products. However, I have to agree with other posts here that this company has extremely slow order processing. I'm going on 6 days with my order not yet being shipped. I have never experienced such a thing. I'd rather pay a little extra and get my items in a timely manner.

by: littlestbird
July 27, 2008
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Everything arrived just as ordered. I was worried about a solid lotion bar melting in the extreme recent heat, but it arrived solid. The order status page does not seem to update very often - my order arrived the same day it was listed as shipped - but it was still at my door 7 days after I placed the order (regular mail).

by: headache1
November 2, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I needed several Badger SPF30 sunblock ASAP as we were leaving for Asia. I communicated with David, customer representative, who answered all my questions promptly--same day when my e-mail went out during office hours and next day when my email went out after office hours. I asked David to keep an eye on my order.

I placed the order for 8 sunblocks on Oct. 25. I received notification of shipment on Oct. 27 and got the products on 10/29 via USPS priority mail, FREE.

BalmWorks has the lowest price Badger SPF 30 online - $10.49 and free shipping for orders $75 and more. If the sunblock works very well for my family, I would place all my future orders with BalmWorks.

by: dancingruru
September 4, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
My family and friends all love Burt's Bees products, and since there's a large round of birthdays coming up, I figured Burt's Bees kits are the way to go. After some research on Google, I came across Balmworks.com with prices that are too good to be true ...
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by: BalmWorks.com Shopper
March 8, 2007
Author's Rating: 4/5.0 store rating
was pleased

by: BalmWorks.com Shopper
February 28, 2007
Author's Rating: 4/5.0 store rating
Products arrived later than expected....It took longer to process and ship the order than I has imagined it would. One item was a gift and it was not delivered on time..so I must mail it now!!

by: BalmWorks.com Shopper
February 26, 2007
Author's Rating: 4/5.0 store rating
It was Fine.

by: BalmWorks.com Shopper
February 10, 2007
Author's Rating: 1/5.0 store rating
I had great experiences with BalmWork.com last year. However, the last two purchases were really bad ones. I got the items of Order #30584802 with two products marked as backorder, and then I left for other country expecting I will see the left when I get home one month later, which is just a myth. I wrote an email to the customer service, got the reply very quickly, and then nothing happened so far. I tried to be patient, and then made another purchase (order #32074428) about two weeks ago with a message as mentioned above, and there is STILL NOTHING happening so far. I don't feel I am a valued customer at all. I will let my friends know what I've experienced and reconsider if making purchases with you in the future.

by: BalmWorks.com Shopper
January 12, 2007
Author's Rating: 5/5.0 store rating
The item price is what attracted me to the website. The items were received in a timely manner and in great condition. Thank you

by: BalmWorks.com Shopper
December 28, 2006
Author's Rating: 5/5.0 store rating
very satisfied!

by: BalmWorks.com Shopper
December 7, 2006
Author's Rating: 5/5.0 store rating
Great selection of hard to find items!

by: BalmWorks.com Shopper
November 23, 2006
Author's Rating: 5/5.0 store rating
This was a wonderful online expereince - I will gladly recommend this site to others, great prices and service!!!!

by: BalmWorks.com Shopper
November 21, 2006
Author's Rating: 4/5.0 store rating
everything was fine

by: BalmWorks.com Shopper
November 20, 2006
Author's Rating: 5/5.0 store rating
Good experience. Products in stock and shipping was fast. A

by: BalmWorks.com Shopper
November 11, 2006
Author's Rating: 5/5.0 store rating
I love giving these products for holiday gifts. They are so very good and affordable.

by: BalmWorks.com Shopper
October 25, 2006
Author's Rating: 5/5.0 store rating
Balmworks is excellent to work with, they keptme advised on the situation with the product, let me know when it would be shipped, when it was shipped and the tracking number. Very good customer service, thank you. Janet

by: BalmWorks.com Shopper
September 25, 2006
Author's Rating: 3/5.0 store rating
Beacause the order page states that orders are normally shipped in 3 days,it was frustrating to continue to track the order and see it "being processed" for 9 days. When I tracked the package the next 2 days,it was "received but not yet scanned into mail system",next thing I know the package is in my mail box.

by: BalmWorks.com Shopper
September 5, 2006
Author's Rating: 5/5.0 store rating
The product I wanted to order kept saying due in. So I e-mailed and got a immediate reply. The product will not be in stock anymore so suggested the Herbalean. Just started. Have noticed I eat less, get full and don't need more! No weight loss but only been taking 3 days.

by: BalmWorks.com Shopper
August 15, 2006
Author's Rating: 5/5.0 store rating
Received all products orders in the amount of time given at ordering time. Very satisfied. Will use this vendor to order again.

by: BalmWorks.com Shopper
August 5, 2006
Author's Rating: 4/5.0 store rating
Great sale!!

by: BalmWorks.com Shopper
May 13, 2006
Author's Rating: 5/5.0 store rating
great, as is the product

by: BalmWorks.com Shopper
April 30, 2006
Author's Rating: 4/5.0 store rating
They charged my card for the payment, but their warehouse never received the order. I emailed them and was quickly taken care of. The cust. service person who responded to my email was extremely nice. Items arrived within a week of my emailing them. :)

by: BalmWorks.com Shopper
September 16, 2005
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Fast shipping... it was the same day. Box arrived in just a couple of days in excellent condition. Love the Toddy system, btw!

by: BalmWorks.com Shopper
July 5, 2005
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Always prompt delivery and fair pricing. Would like to see discounts offered for frequent shoppers.

by: BalmWorks.com Shopper
June 6, 2005
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Shipping was so fast! My order arrived just 2 days after I placed it. Excellent customer service, too.

by: BalmWorks.com Shopper
May 7, 2005
Author's Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
It was a experience to shop at BalmWoks.com, but I think that it maybe could sell more kinds of balms to choose. If it could ship to other country, it may be more convenience for people to buy it.

by: BalmWorks.com Shopper
April 21, 2005
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Great price! Good service! Highly recommended!

by: BalmWorks.com Shopper
April 7, 2005
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Excellent service, I received it almost in the next day. I was so surprised to get it that quickly. Great, I'll order from them again for sure. Betty

 

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