Yesterday, I bid farewell to my beloved Saeco Magic Deluxe which has greeted me every morning with frothy cappuccinos, entertained my guests and served me faithfully for the past 10 years. Over the years aLatteHotte has serviced my machine several times. It came back looking and working like a brand new machine each time they completed service . The turnaround time was always quick, but not being able to get out of bed without my morning cappuccino, the free loaner machine was an added bonus. So, when my Magic Deluxe started leaking water, I brought it to aLatteHotte for service. Rob opened the machine and "diagnosed" it, showing me where the boiler was leaking. I decided it was time to get a new machine and asked Rob for a recommendation. His passion for coffee and knowledge about the superespresso machines gave me confidence in making the right purchase. With the trade-in allowance I was given on my old machine and the great price offered on a new Jura-Capresso ENA 9, I brought my new love home and I am now enjoying my fourth perfect coffee drink of the day. Thanks aLatteHotte for great service and a great product.

Website was friendly, informative, and easy to navigate.  Appeared to be good values on new items, and the refurbished Saeco Vienna Plus which I purchased was an extraordinary value.  If you are thinking about repairing your Saeco coffee maker, you may be able to get a refurbished shipped to you for free much faster and for the same price as getting yours fixed!  They shipped immediately FedEx Home Delivery, I plugged it in 4 days later and it worked beautifully as promised.  For a "refurbished", it looked BRAND NEW.  I also found out that our older Saeco model (Royal Pro) was much noisier than the new Vienna, and the RapidSteam function on the newer models is really great.  Thanks aLatte!!

After much research an innumerable Google searches, I finally found Alattehotte. I wanted to replace my aging and very costly Saeco Royal Coffee Bar.  The local repair center is extremely slow with about 6-8 weeks to repair  and the service bills add up fairly quick. I decided to contemplate buying a replacement machine.

For the same amount of money that I would spend on coffee in a year at my local coffeehouse,  I could buy myself a brand new Royal One Touch Cappuccino coffee machine. Besides no more repair bills, Alattehotte had a promotional offer I could not refuse. Free shipping, no sales tax and a big assortment of freebies thrown in for good measure. What sold me on buying from Alattehotte was that in addition to the extended warranty on my machine, they offer complimentary lifetime maintenance on my coffee machine. It is too great a value to pass up.

With many, many years of great service, my Saeco Magic Comfort + machine finally gave out. I was a little sad to part with my wonderful, reliable machine. On a regular basis, I would send in the machine for service and the very helpful people at ...
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Our Manhattan Beach Corporate office has a few espresso aficionados. We were so thankful that alattehatte was able to repair and return our Saeco Royal CoffeeBar on the following business day after a newbie poured water into the grinder (a big no -no!) The team over at alattehatte saved the day. It's a great service to have a local repair facility.

Our company has a few machines that we periodically take in for sevice. While I'm there, I usually pick up a few bags of the Lavazza coffee they recommend. It seems to keep the machine going steady and the office crew happy as well!

What more could I ask for? They shipped my new coffee maker espresso pot to me the next day and it is up and working like a champ. No more starbucks. I just love this machine, I bought a Jura C5. The help and support from aLatteHotte was the best I have found online. I was used to dealing with another company that lost me permanently. These guys are actually helpful and fast! 

Well I had a fantastic experience with aLatteHotte. Previously I have called them a few times for advice using a saeco coffee maker that I own and they have always been very helpful over the phone, even though I never bought the machine from them. What I ...
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aLatteHotte is one of the most helpful coffee companies I have ever found on the web. I am the owner of three Saeco espresso makers, all the same model, Vienna. I have had very good luck with my coffee machines but in the event that trouble arises, we ...
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These guys were instrumental in making sure we had eveything we needed for our office. We previously had a saeco machine in for service and it continues to serves us well, very glad we purchased another machine from them, got the best deal and always great service!

I used to visit this website for information and to see whats new but I recently decided to do the splurge and upgrade from my  keurig. I bought what is called an automatic machine, the Jura C5 and it continusouly makes wonderful espresso for me and coffee for my wife. I love this machine. Alattehotte was a pleasure.

Excellent phone support, we have bought a few machines from alattehotte over the years. They always help when we need it and go above and beyond the call of duty when we bring our viennas in for service. We have used their trade-in program a couple times and find that it is the way to go when something new and exciting is available to upgrade to. I love their Intelligentsia coffee selections also. I can't say anything but good about this company...

I purchased a brand new Saeco machine that arrived damaged because fedex must have thrown it off the truck or something. aLatteHotte took care of this right away, sending me out another machine which turned out to be perfect. We decided not to keep the ...
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They have serviced two of my Royals and I recently bought a new Jura espresso machine for my home. They always have a very fast turn around and excellent support on both my older saeco machines and on the new unit. I couldn't be happier with their service.

My office bought a machine from alattehotte which works wonderfully. I have my personal Saeco serviced at alattehotte once a year, it always returns to me in new condition. These guys have been very good to me.

Glad I took the advice of the sales agent who convinced me that the capresso jura ena 9 was superior to the other machine I was going to buy from saeco. The capresso system is much less hands on and much more easy to use. It is like a mac compared to a pc and the quality of the coffee keeps a smile on my face every morning (and sometimes evening). Would purchase the same unit, from them again.

First time I had my saeco in for service at a facility in San Francisco which closed. Whenever they would fix it, they had the unit for a month and it would be returned nowhere near the condition that alattehotte would return it in. aLatteHotte really ...
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We bring in our Saeco Incanto Sirius just about yearly as it starts to leak from the steam valve and aLatteHotte repairs it quickly for us everytime. We also buy our coffee and filters here and always get a speedy shipment. Ordered a brand new Saeco ...
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For two years now we have been using alattehotte for our coffee needs. We did purchase our saeco from them and send it in as for the complimentary maintenance a couple times a year, it has been a valuable service and we would purchase again from ...
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I have been coming here for some time now. They have a highly personalized approach mixed with a no-nonsense demeanor. I have had multiple units repaired and I have purchased a new unit just this week. The repairs have always been completed quickly and my machines alwayscome back looking like new again. I can only recommend alattehotte, they have always served my right.

Hello, I was going to purchase a more extravegant espresso machine but Rob at alattehotte convinced me to go for the mid model range Jura. We are really happy we took the advice, it is much easier to use than the older Saeco that we traded in. My wife and I are very happy with the decision and the coffee that came with our new Jura from alattehotte was very tasty. Try the Black Cat. I would purchase from them again, their trade-in was very fair and easy to do.

We recently had our Talea Giro in for service and aLatteHotte was very quick about the repair, friendly to do business with and the cost of service was affordable. We will return for future service and possibly the sale of another unit for our cabin. I would reccommend.

Let me start by stating that I love espresso, but I know almost nothing about espresso machines. A fewl years ago, my wife purchased a Saeco espresso machine from Starbucks. I had begun to notice that it did not perform the way it once did, so I did a ...
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Purchased a new Saeco syntia coffee maker from alattehotte -- Rob and Lindsy were very helpful and we were given a very fair trade value for our older saeco. The new saeco is much nicer and quieter and alattehotte was a pleasure to deal with. Every time we called, they answered and offered us helpful advice. We have already recommend them to others.

We recently traded in our older saeco machine and got a good deal on a brand new Jura espresso maker and we love it. The folks at alattehotte were friendly and very easy to deal with, I will certainly go back.

The best prices for Lavazza Coffee and Intelligentsia on the web. Recently me and my wife purchased our second machine from alattehotte using the trade-in program. I've been very happy with their service and have made use of their maintenance program. We have had nothing but a good experience and would purchase the third time. They are always happy to help us when we need it. Try the Black Cat Coffee, it's delicious!

We purchased three automatic coffee makers from LatteHotte and the service they have provided over the years has been nothing short of exceptional -- they're always there when we have a question and with the one problem product we had, they honored the repair under their warranty program. Every year we send our machines in for maintenance and it comes back like new. Couldn't ask for much more!

Online shopping was ok.  However, I recall that there was an online glitch.  Thus, I wound up having to call the company to complete my order.

BUYER BEWARE!! I purchased a refurbished Saeco Odea Giro package from aLatteHotte for close to $500.  The package included a 2 yr comprehensive extended warranty (from aLatteHotte not the manufacturer) on the refurbished product.  After receiving the product, it broke every 5 months.  The first 2 repairs were completed by the manufacturer.  The 3rd repair required sending the product to aLatteHotte.  They did not honor the service warranty and claimed that a component internal to the machine was damaged in shipment (hard to believe).  Moreover, their trade-in value was only $120 after only 18 months.  I truly regret doing business with aLatteHotte and say to others BUYER BEWARE!!!!!

I shipped my machine to these guy for a $300 repair. During a conversation on the repair, the service gentleman - called me a liar when I told him how much I paid for my machine and said I was "full of s**t"

When I called back to speak to management - the manager seemed not to care.

These guys run a shady operation I would not trust them to do a repair or buy a new machine!!!!!!!!!!!!!!!!!!!!!!!!!

I swear if you do you will be disapponted. There are a lot of companies to buy your machine or get your machine repaired from - these guys dont deserve your bussiness.

Purchased a Primea Touch Espresso maker from them and have loved it ever since. We had nothing but a good experience with aLatteHotte, very knowledgeable and excellent tech support when it comes down to it. We bought the primea on a monday and received it on a wednesday and happy with it so far. I would buy from them again.

Do not buy from here!!!!! They sell refreshed products when a new one has been purchased. I also agree with the other complaints about their horrible customer service. They are unprofessional and demeaning...they do not care about their customers.