Pamper yourself at a 5 star spa, even if it is online.

Full Review
Every once in a while, you come across a website that is just all around excellent. That is what SpaLook.com is. It has everything I look for in a website and then some.

What The Site Sells

SpaLook.com sells quality skin care, bath and body items, special skin care treatments, some children’s and men’s items, supplements, and an assortment of holistic, aromatherapy, and music gifts.

Variety

There are many high quality brand names for sale on this site in every category. Just about any good brand name in skin care is represented as well as some lesser-known but extremely high quality names brands They also sell their own spa products. The choices are extensive and you could be on the site for hours browsing.

Navigation

The site is easy to navigate. You can browse by category (Face, Body, Bath, Men, Kits, Gifts, Problem Skin, Beauty from Within , Skin Types, or Weekly Specials) or subcategories within the categories. You can also perform a search for the products you are looking for.

Shipping and return policies, as well as info about the site and the spa are very easy to find and extremely well written and detailed, leaving no questions in your mind about ordering from them.

The usual shopping cart set up is easy and the check out is fast. You give your information and major credit card number (Visa, MasterCard, Discover, or American Express) and expiry and, within moments, your order is verified and a transaction number given. You get an email right after you order and once the order is sent with a tracking number.

The only tough thing about the site is deciding what to get from all the top-notch choices they offer.

My Experience

I ordered a few skin care products, inputted my info, and found that shipping was free for orders over $60.00 at all times. That’s a plus. I used a credit card online but could have called my order in through their toll free number. My items arrived packaged nicely in five days. I was happy to receive several generous samples of products and found that every order comes with a several samples which are good for at least two uses if not more.

They have a 110% price guarantee which I didn’t have to use but, had I found an item online for cheaper than I paid, I could have gotten the difference plus 10% more credited to me.

I spoke to an online representative about a product I was questioning and found her to be extremely knowledgeable and informative. Having live online help available is a major plus for anyone who needs advice or direction when buying skin care products. You can also call their toll free number for help and advice.

I have had positive experiences from beginning to end with this website.

Shipping and Returns

Shipping is free for orders over $60.00 and up to $9.99 for orders under $60 depending on your order total. You can upgrade to a faster shipping method for an added charge but they deliver quite quickly via UPS ground for free so, unless you have to have your items immediately, save yourself the extra cash and give them about five or six days to get the order to you.

The Return Policy is what makes this site my favorite of its kind. Check out this policy! If you want to return anything for any reason, you can within 90 days. And you don’t have to pay return shipping! They provide you with a free shipping label to return your items. Returns up to 90 days and they pick up the tab? How can you go wrong?

Extras

During business hours, you can chat live with a skin care specialist who will advise you about the best brand/product for your skin type or condition. After hours, you can leave a message and you will be answered via email the next day. These people are courteous and knowledgeable and aren’t there just to sell you the most expensive items they stock. I talked to one specialist who talked me out of an expensive face cream and into a lower priced one at one point so I know they don’t try to upsell.

They have weekly specials. For instance, at the moment anyone who buys a Bare Escentual Bare Minerals kit gets a free gift. There are also many other specials with lowered prices, many of which are directly from their spa. Definitely check their weekly specials for good deals on high quality items of all kinds.

SpaLook.com is affiliated with Dr. Greg DeLange, a Board Certified Plastic Surgeon and the Medical Director of Estetica Institute in Palm Beach Florida who says: "SpaLook.com provides a method for both my out of town and local patients to obtain the best products available from the convenience of their home". They also have a spa in Florida called Lane Spa. You can take a tour of the spa, meet the staff, and even book an appointment there if you happen to be in the area. One click takes you to their spa’s subsite.

Contact Info

Full contact info is prominently displayed on their website. Their toll free customer service phone number is 1-800-709-1865 during the hours of Monday - Thursday 9am-9pm EST and Friday 9am-5pm EST.

Or you can email the staff at customerservice@spalook.com

Conclusion

Spa quality items, name brands you know and love, variety, weekly specials, free shipping over $60.00, lots of free samples with every order, personal attention, and a 90 return policy with free shipping back if you aren’t happy with a product all add up to 5 star shopping at one of the best spa and skin care/body/bath and more sites on the net.