Did not give me the chance to cancel my order because their offices are not open on the weekends(12/12).  Item has been shipped the next business day that I call in(12/14).  I called in with a ticket number confirmation and explained to them that I found a cheaper price by $7 and they were not willing to work with me.  I really thought they would so I didn't order from the other company, and now I have to wait even longer to get my flea meds.  Customer service reps kept telling me to hold and spoke with a supervisor to be told the same thing and waste my lunch hour to get no results.  The response the supervisor gave me was that they cannot price match with a company from Canada (I order pet meds online, do they really think I care?).  I am definitely not ordering from them anymore and will tell all my family and friends about the other website.

My dog is now 3 weeks overdue on hearworm preventative because an order I placed over one month ago has still not arrived! PetcareRx's online customer service ("live chat") is useless (always end up referring me to the phone), and people on the phone have lied to me.
Their website messed up my order so that I had to cancel and reorder, then the company took 2 weeks to get in touch with my vet for approval and ship the order, then the order was supposedly delivered, but never arrived. A phone agent said he was re-shipping my order, but when I called again a week later there was NO record of that! Do not put your pet's health in their incompetent hands!

I guess it's true you get what you pay for. Their prices are good but not worth the hassle in my opinion. We got our non prescription items no problem. But the prescription items they had trouble verifying with the vet so we faxed the ...
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Twice, I have had problems with PetCareRX messing up my personal account information. The first time, they placed someone else's name and their credit card number information in my account.  I closed that account and opened a new one.  It just happened again!  I would not trust their account management at all.  Beware of what happens to your account information.

Coming from an employee of PetCareRx, if you order a non prescription item you're fine.  Don't give your phone number or they will put you on an auto-dialer to solicit business also if you ask them to stop, there is no way the rep can do that ...
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A happy storyFirst time I used PetCareRx.com in 2008 and was surprisingly pleased with the prices they offer! Since then I get Sentinel Heartworm pills for my dog and for my Mother-in-Law’s dog only there! That’s the ...
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I had placed an order with PetCareRx online and everything was seamless. When I placed my second order, or tried to, that's when it hit the fan. Their website was unable to process credit card payments so it stated if you needed additional ...
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Order: Revolution (6 Pack) for CatsPrices: Great Prices. Since my vet did not carry Revolution, I resorted to shopping on the internet. Pet Care RX was one of the first sites that I found. I searched for another half an hour,  but ended up ...
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I ordered some dog boots among other things from Pet Care RX so my dogs could make it through their first Chicago winter.  I got an email a few days later saying my order had been shipped.  The next day, I was charged a second time on my debit card.  When I finally got through to a customer service rep at Pet Care RX, they said part of my order was out of stocked and I was charged again because there was "hold on my account."  After telling her that my credit card should have had a deduction - not an addition - if part of my order was not in stock, she said "that's how debit cards work."  So now I don't have the product I ordered, which I guess they never planned to tell me was out of stock, I waited on hold for a half hour, and I was charged nearly double.  Great business practice.

I placed my first order through PetCareRx and had nothing but problems. They messed up my address, which took a week longer to get my pet medications. They never notified me, I had to call them about item not arriving at my door. They never said, sorry or anything. Poor customer service!!! I will not buy from here again. Website was not user friendly either. I will try to find another place to buy my pet medication. Even if it means, having to buy it at my Vet's office. Not worth the frustration of buying from here.

I ordered Frontline and Heartgard from them. I received the Frontline promptly, but not the Heartgard. Waited a while, kept checking the status, finally called to check what the problem was. They said that my vet wanted me to bring my dog in to be ...
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I was a first time customer of PetCareRx. I ordered Frontline Plus and Thyro-Tabs on Jan. 21, 2008. I easily found the products and the prices cannot be beat. PetCareRX split my order because they could ship the Frontline Plus first. Super. I kept an eye ...
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I have now had two negative experiences at Pet Care Rx, and I will no longer shop at their online store. While I found that the website had very good prices on the pet supplies my dog needed (specifically flea and tick protection and heartworm ...
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Definitely NOT "America's Most Affordable Pet Pharmacy". Beware of PetCareRx high prices. I have been using them for about a year. When I started using them, they were competitive, not the least expensive, but a fair value. Delivery speed and ...
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I used this website once and I will never use them again. I ordered 2 items: Frontline Plus and Heartguard, total order was about $400 - immediately charged to my credit card. The Frontline was shipped on 7/31, the Heartguard was shipped on 8/1. I ...
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Taking care of pets can sometimes require a special trip to the veterinarian and the result of the trip can sometimes be the need for a special medication. Routine check- ups can also require special medicine for pets and these medications are usually ...
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I had an absolutely HORRIBLE experience with customer service. Even though their prices are excellent, they failed to ship a prescription medication because a toy that was part of the order was out of stock. First, they failed to inform me that the item was out of stock. Second, every night I called, they told me that the medication was going to be shipped the next day. Finally, nearly a week after I placed the order, they agreed to ship the order through overnight/express mail. Of course, even though a day has now passed, I STILL have not received the order. After waiting on hold for nearly 15 minutes to speak with a customer service supervisor, the supervisor's attitude was "I said I was sorry. What else do you want me to do?" Needless to say, despite their good prices, I cannot risk purchasing my dog's medication through PETCARERX ever again.

While the prices for the prescription medication were low, the customer service and order fulfillment quality was even lower. I was looking forward to the convenience of their autoship feature. In reality, this worked a couple of times and then stopped without explanation or ability to change. My attempts to contact "Live Chat" were answered with an email asking me to call customer service (within the constraints of their business hours and time zone). Even calling customer service did not help. Although the representative agreed to ship the neglected autoship, it has never arrived. My attempts to contact the company were answered with an autoreply email stating I would be contacted within a day (or so). My pet is without of medications so this was not acceptable. The entire time I was trying to resolve this issue, I was receiving 2 emails per day offering discounts. No thanks!

We have cats that go in and out at will. This time of year, they get fleas and if we don't get on the problem quickly, we too will have throughout the house as well. Since there are 4 cats, I search the web to find the best deal and this year, it was ...
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I have been using PetcareRX for the past two years...primarily to purchase flea/tick and joint health products for my 8 cats and 5 dogs. The prices are better than anyplace else I have found (which sells legal products!), the service/shipping has consistently been efficient and fast, and the products as guaranteed. It's true that the occasional recorded phone messages are somewhat annoying (they usually come about once a month..no more than that), but it is a small annoyance compared to the overall service and pricing I get!

Good prices and fast shipping (make sure you surf on the web for an on-line coupon first to save you even more $$). However, if you purchase medication for your pet, make sure the drug does not expire before your pet is able to take all the medication. ...
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Overall Petcarerx.com is a website for owners of pets, mostly geared towards the purchase of prescription and non-prescription medication. The site will be utilized by owners of fish, cats, dogs, birds and small pets. The site has a ...
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Their prices are good, however, as soon as you place an order they start bombarding you with recorded phone calls "reminding" you that your prescription is due for refill. This started within a day or two after I received my order, which was a 60 day supply.