I had ordered from here a couple of times because they always had coupons going on so it was a little bit cheaper here than other places. Then suddenly their customer service went down hill and they were shipping my orders to the wrong address (I ...
Read More

How to kill a pet?  The best way is to order from PetCareRx...and wait...and wait...and wait..until your pet dies from not getting the oft promised meds from this miserable online pet pharmacy. The cheery order desk is quick to take your order and ...
Read More

Briefly describe my experience... the biggest hassle I have ever experienced from online ordering. My packages were lost and I had to be the detective to track them down. I called customer service and the supervisor actually refused to speak with me. ...
Read More

I ordered dog food and received an e-mail confirmation.  I was charged $41.99 to my pay-pal account.  I called to find out how long it would take for them to ship out the food, and was told my order was blank!  I would have to reorder, and then they would re-charge my account, and I would have to dispute the first charge.  This sounds insane to me. I called my pay-pal account representative and was told the order was "pending".  I had to ask them to cancel the order.  I will never order from this company!

I have nothing but great service from PetCareRX. Their prices are some of the best I've found and have not any problems with getting Rx's OK-ed by my Vet. They have split shipments without charging for shipping so I can get my order as quickly as possible. I've used the Live Chat and found the agents are always knowledgeable and helpful.
If you are a Delta Skymiles member you can get miles for your purchases. They also have the Pet Points program that adds points for each order and gives you money off your next order.
I would reccommend them to anyone looking for good prices and good customer care.

Pet Care RX advertising of 'Free Shipping' is totally misleading.  I ordered $103 worth of merchandise, including a 30# bad of dog food.  I received an email that they were 'spliitting' the shipment.  When I received the dog food, they charged me $15 in shipping.  When I called,the 'customer service' guy I talked to was totally unhelpful and didn't give a hoot whether I was upset or not.  When I asked to speak to a manager, he give a big *sigh* and put me on hold. I waited 10 minutes for someone to come on the line, but finally just hung up.  This will be the one and ONLY time I buy anything from them.  Stick with National Pet Pharmacy- their prices are competitive (they price match) and their customer service is top notch.  But most important, they don't engage in false advertising.

Free shipping deal is very misleading. Unlike other stores that exclude food (like Petco, petsmart, etc), their details do not make it clear. Worst communication of deal exclusions I've encountered. Their "Free shipping on orders over $35" is really "Free shipping on orders over $35 but under 5 pounds."

I tried to take advantage of an offer this company had for 20% off a six month supply of Frontline.  When I placed the order, everything looked fine in my cart.  The order for six months of Frontline less the 20% showed up on the page ...
Read More

Worthless incompetent customer service.  They cannot confirm their fax actually gets to your vet, so you sit, thinking your order is being processed but if the fax doesn't go through, nothing is happening.  They don't confirm the fax went through, they don't contact you to say they cannot contact your vet, they do not call the vet to say they cannot fax to the vet.  They just sit and do nothing, and your pet goes without the medication they need.
STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!
They don't take seriously that it is medication they are providing.  Could be #2 pencils they are selling with all the care they put into customer service.

Originally wrote I was put out with the service received from Petcare RX. I must write to make certain anyone knows PetCare RX shipped my order with a very satisfactory way of showing that they intended that I receive just what I ordered.  A lot of ...
Read More

I have been using this company for about 4 years maybe.  Their prices are great BUT...I'M DONE!!1) I never once have completed an order online without having to end up calling them to straighten something out.  No, not ...
Read More

I have had some bad customer service experiences but this is absolutely the worst.  The only thing I can say for them is that the representatives never get mad back even when you yell at them over frustration.On Saturday late afternoon, I ...
Read More

I recently rescued a 2 year Collie from a family that could no longer take of him.  My husband and I are self-employed so we search online for discounts wherever we can find them.  I discovered PetCareRX, and looked to ...
Read More

I, too, have had repeated frustrating experiences in ordering through PetCareRX, and will simply no longer order prescription pharmaceuticals for my dog from them. I went, once again today, through the same maddening scenario I will describe here. My ...
Read More

Did not give me the chance to cancel my order because their offices are not open on the weekends(12/12).  Item has been shipped the next business day that I call in(12/14).  I called in with a ticket number confirmation and explained to them that I found a cheaper price by $7 and they were not willing to work with me.  I really thought they would so I didn't order from the other company, and now I have to wait even longer to get my flea meds.  Customer service reps kept telling me to hold and spoke with a supervisor to be told the same thing and waste my lunch hour to get no results.  The response the supervisor gave me was that they cannot price match with a company from Canada (I order pet meds online, do they really think I care?).  I am definitely not ordering from them anymore and will tell all my family and friends about the other website.

My dog is now 3 weeks overdue on hearworm preventative because an order I placed over one month ago has still not arrived! PetcareRx's online customer service ("live chat") is useless (always end up referring me to the phone), and people on the phone have lied to me.
Their website messed up my order so that I had to cancel and reorder, then the company took 2 weeks to get in touch with my vet for approval and ship the order, then the order was supposedly delivered, but never arrived. A phone agent said he was re-shipping my order, but when I called again a week later there was NO record of that! Do not put your pet's health in their incompetent hands!

I guess it's true you get what you pay for. Their prices are good but not worth the hassle in my opinion. We got our non prescription items no problem. But the prescription items they had trouble verifying with the vet so we faxed the ...
Read More

Twice, I have had problems with PetCareRX messing up my personal account information. The first time, they placed someone else's name and their credit card number information in my account.  I closed that account and opened a new one.  It just happened again!  I would not trust their account management at all.  Beware of what happens to your account information.

Coming from an employee of PetCareRx, if you order a non prescription item you're fine.  Don't give your phone number or they will put you on an auto-dialer to solicit business also if you ask them to stop, there is no way the rep can do that ...
Read More

A happy storyFirst time I used PetCareRx.com in 2008 and was surprisingly pleased with the prices they offer! Since then I get Sentinel Heartworm pills for my dog and for my Mother-in-Law’s dog only there! That’s the ...
Read More

I had placed an order with PetCareRx online and everything was seamless. When I placed my second order, or tried to, that's when it hit the fan. Their website was unable to process credit card payments so it stated if you needed additional ...
Read More

Order: Revolution (6 Pack) for CatsPrices: Great Prices. Since my vet did not carry Revolution, I resorted to shopping on the internet. Pet Care RX was one of the first sites that I found. I searched for another half an hour,  but ended up ...
Read More

I ordered some dog boots among other things from Pet Care RX so my dogs could make it through their first Chicago winter.  I got an email a few days later saying my order had been shipped.  The next day, I was charged a second time on my debit card.  When I finally got through to a customer service rep at Pet Care RX, they said part of my order was out of stocked and I was charged again because there was "hold on my account."  After telling her that my credit card should have had a deduction - not an addition - if part of my order was not in stock, she said "that's how debit cards work."  So now I don't have the product I ordered, which I guess they never planned to tell me was out of stock, I waited on hold for a half hour, and I was charged nearly double.  Great business practice.

I placed my first order through PetCareRx and had nothing but problems. They messed up my address, which took a week longer to get my pet medications. They never notified me, I had to call them about item not arriving at my door. They never said, sorry or anything. Poor customer service!!! I will not buy from here again. Website was not user friendly either. I will try to find another place to buy my pet medication. Even if it means, having to buy it at my Vet's office. Not worth the frustration of buying from here.

I ordered Frontline and Heartgard from them. I received the Frontline promptly, but not the Heartgard. Waited a while, kept checking the status, finally called to check what the problem was. They said that my vet wanted me to bring my dog in to be ...
Read More

I was a first time customer of PetCareRx. I ordered Frontline Plus and Thyro-Tabs on Jan. 21, 2008. I easily found the products and the prices cannot be beat. PetCareRX split my order because they could ship the Frontline Plus first. Super. I kept an eye ...
Read More

I have now had two negative experiences at Pet Care Rx, and I will no longer shop at their online store. While I found that the website had very good prices on the pet supplies my dog needed (specifically flea and tick protection and heartworm ...
Read More

Definitely NOT "America's Most Affordable Pet Pharmacy". Beware of PetCareRx high prices. I have been using them for about a year. When I started using them, they were competitive, not the least expensive, but a fair value. Delivery speed and ...
Read More

I used this website once and I will never use them again. I ordered 2 items: Frontline Plus and Heartguard, total order was about $400 - immediately charged to my credit card. The Frontline was shipped on 7/31, the Heartguard was shipped on 8/1. I ...
Read More

Taking care of pets can sometimes require a special trip to the veterinarian and the result of the trip can sometimes be the need for a special medication. Routine check- ups can also require special medicine for pets and these medications are usually ...
Read More