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Oriental Trading Company
 
 

Oriental Trading Company

Average Rating 3.92/5.0 store rating 63 store reviews
Customer Service 4
On-Time Delivery 5

Page: 1 2 3


 
by: blacktea
October 11, 2011
Author's Rating: 4/5.0 store rating
Ordered one Harry Potter Gryffindor child’s costume for my son last week and the price was $30. Now we have received it and son likes it very much, he said it was what he wanted. So next time we will order from them if buying crafts, because I saw many beautiful and interesting crafts for kids.

by: lectra
June 29, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
This is a review for Oriental Trading Company. DO NOT ORDER FROM THESE PEOPLE! We got champagne flukes for our only daughter's $$$$ wedding, and when we went to pour the toast there was a little pin hole at the bottom of each glass, and the champagne ...
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by: aaronm32
January 27, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
BUYER BEWARE!  I was satisfied with my purchase, however, a few weeks later I noticed my credit card was being charged $14.95 each month by "easy saver".  It turns out that even though Oriental Trading claims their website is secure, the only thing preventing them from passing your credit card information over to a third party scamming company is a checkbox during the checkout process on their website.  They try to get you to click that box for a discount coupon, which they never give you, but instead sign you up for "easy saver."

When I called their customer service number about this the lady had the "easy saver" hotline number readily on hand to give me to discontinue the membership and said it was all my fault for clicking that checkbox.  This must be one of their top complaints and they know it is dishonest.  Any business that would do this to their customers to make some extra money off of their expense should not be trusted.  I wonder who else they have given my credit card information to.

by: jessica1121
November 16, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
My husband and I had a destination wedding in Maui this year.  Only a few of our family and friends were able to join us, so we wanted to bring Hawaii back to everyone else.  A month after we were married in Maui, we had a Hawaiian themed party ...
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by: xyzwyatt
October 20, 2009
Author's Rating: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I had a random thought while planning for Halloween this year. We usually do treat bags for the neighbors with novelty items inside. The items were very expensive in the store last year so I thought I would check online for something less expensive. I ...
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by: firstbornleo
September 24, 2009
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
As Director of Religious Education for our local church, the Finance Committee would give me kudos whenever I could "carry off" planning and implementing a successful children's event and stay under budget. Time and time again, Oriental Trading ...
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by: kari1211
April 7, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I was very satisfied with my Oriental Trading order at the time I received it.  However, for many months afterward I kept recieving this charge on my bank statement for 14.95 marked "easy saver".  After many hours of investigation, I found out that easy saver had gotten my debit card information from the Oriental Trading Company.  They claim that I accepted and authorized a membership through a pop-up on their website.  I have a pop-up blocker so I find this hard to believe, but none-the-less whether I did or didn't click this pop-up box.  I have never received a letter, email or anything else stating that they were deducting this money from my bank account or listing the benefits of being a member of this "easy saver".  I have done many hours of research on this easy saver company and have come to the conclusion that it makes it's money off of scamming people who do not know they have accepted a membership.  Shame on Oriental Trading for allowing their trusting customers to be scammed by this "pop-up"!

by: nompinion
February 26, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I've made a few purchases from orientaltrading.com. On my last purchase, I mistakenly gave an incorrect delievery address. I realized this only after the order had been shipped. I called Oriental Trading's customer service, and they were wonderful! They did a new order and shipped it to the correct address at no additional cost! I would definitely recommend buying from oriental trading. They have a HUGE selection of fun products on sale and fantastic customer service. Even thought I have at time received a few faulty products (for example, I once ordered 2 dozen flashlight pens and a few of them didn't work), I still think that you get great value for your money at oriental trading.

by: ebcutler2
February 18, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered watercolor paint palettes from Oriental Trading.  I never recieved a conformation and I waited for 3 days past the delivery date to call and check on the order.  I was told that the order was cancelled because they were out of stock.  The operator said that I "should have recieved a cancellation ntoice".  However, I did not.  I did just recieve a request to rate the product (that I never recieved) so I know that they have the correct email address.  I will not order from them again.  This impacted 500 students at my school. 

by: baching
January 11, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I placed an order with Oriental Trading (OT)back in October. Since then I'm being charged $14.95 a month on my credit card for something called Encore Marketing.  I did a search on the Internet and found out it's a scam associated with Oriental Trading.  I called up OT and they confirmed they were connected to Encore Marketing.  They said during my order with them I must have agreed to a promo they were offering for discounted travel, etc.  I have never received any emails or mail from Encore Marketing.  The receipts from Oriental Trading do not show anything having to do with this promo so I have no proof of this supposed promo I signed up for. While OT admits their connection with Encore Marketing they said they can't help me.  The number they gave me for Encore Marketing is no longer working 888 595 8380.  OT refuses to help they said I have to deal with Encore Marketing even though OT shared my credit card information.  There are lots of similar complaints with regards to OT and Encore Marketing on the web.  

by: dozerness
December 18, 2008
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I had recently ordered from Oriental Trading Co. and am very satisfied with my items. I had ordered Personalized Candy Cane pencils, as well as the giant stocking and gingerbread man mugs. They have a great selection of really cute and fun items that are ...
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by: Bryan_Carey
November 15, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Youngsters like arts and crafts and they enjoy assembling unique and creative items with their hands, some paper, and other aids. One web store that sells plenty of supplies for kid's crafts, special events, and other things is Oriental Trading, a ...
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by: lindsyfarm
October 11, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered on line after my order was filled it said get $15.00 off next order I didn't know I was being sold to easy saver (google them ) Bad it seems as though allot of stores online are doing this and people have no clue. To claim your $15 ...
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by: candicep
September 10, 2008
Author's Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I would shop here again, but buyers beware! Things at this place are very cheap quality. There are some items that are not worth the price. I ordered $150 worth of Luau party supplies. I paid $12.00 for a tropical toy and candy mix for a pinata. I was ...
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by: november52002
July 5, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The Oriental Trading Company online store is the place to go for pretty much any occasion. I have shopped there for a lot of occasions my self. The site is set up nicely. You can order very easily. I really like it a lot. I have been shopping with them ...
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by: popsrocks
April 16, 2008
Author's Rating: 3/5.0 store rating
In the business I am in we are constantly purchasing novelty items crafts, and decorations for parties and special events. Why We Use Them The Oriental Trading Company is one of our go to sites. They have thousands upon thousands, probably ...
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by: amynoack
January 31, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
BEWARE OF PRODUCT QUALITY AND RETURNING ITEMS!! I returned 3 items because of extremely poor quality. I ordered a duffle bag for my flower girl and ring bearer. Both bags came with the names not centered or level on the side of the bags. The ring ...
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by: damontarav
December 29, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Recurring problem of items being left off my order.
I received 4 of the 5 things I ordered, though the packing slip indicated that it was in the box. When I called to complain I was told that the item was out of stock. That would have been nice to know when I ordered the item, or in the follow-up e-mail. Now, with one day to my event, I have to go hunting for new items.

Same thing happened to my neighbor when she was throwing her son's birthday party.

We were both offered a $15 merchandise credit for our trouble, but after you pay $7 in shipping, that 15 doesn't go very far. Plus, one bitten - twice shy.

If you order from them, make sure you have PLENTY of time to implement your 'plan B' for items that never get shipped.


by: mollyl
December 27, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
What a pleasure it is to shop at the Oriental Trading Company! Their selection never fails to delight and surprise me and they offer their products for very reasonable prices. Within their vast catalog of goodies are not only wonderful party-themed items ...
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by: Freak369
December 8, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
When we lived in San Diego and had birthday parties, piñatas were almost always involved. Sure, you could go to Smart & Final and drop ten dollars on one but if you really wanted a cool one you had to go south of the border to Mexico and get one ...
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by: llewellynh
November 13, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
Not very good. I used a Retail Me Not link and coupon number and twice was turned away by Oriental for a 20% discount on an order that reached more than $75 dollars. Well mine went a good bit over $400 and after two attempts to use the Retail Me Not ...
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by: bradshawcl
September 13, 2007
Author's Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I get the Oriental Trading Catalog, but for the first time I decided to order online at www.orientaltrading.com. They had a Halloween costume that my oldest liked, and I got it, and I went ahead and ordered Christmas presents for both of my children’s ...
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by: addicted2ice
July 14, 2007
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered tiki torches (with raffia bows and seashells) at Oriental Trading. Online and in their magazine they show the tiki torches on a beach. They, however, don't show the whole tiki torch. There is a reason for this. They are short. Thirty-two ...
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by: my3day
July 13, 2007
Author's Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I have only recently started dealing with Oriental Trading. I purchased some Breast Cancer awareness items that I was hoping to sell in order to raise money for a fundraiser. Most items were great but I had an issue with the car magnets shaped like ribbons. Apparently, the magnetic part is plastic but the pink part is simply cardboard (glossy so it LOOKS like it might be plastic) glued on. After 5 min in the rain the magnet is worthless.

It would be great as a refrigerator magnet but I have an issue with the fact that it is advertised as a car magnet when it cannot withstand the elements.

When I called the 1-800 number, the woman was very helpful. She could not give me a credit as I did not have the ribbons to send back (had already sold them at a fundraiser) but she did give me a $20 credit to a future order.

As I said, there were other items that I did order which lived up to all expectations so I would have no problems dealing with the comany again in the future.

by: kayedwards
June 27, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
This was my first experience shopping the Oriental Trading Company online. I had received dozens of their catalogs in the mail and had ordered small party favors for the school here and there (I'm a teacher). What attracted me to their website was a ...
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by: illinila
April 21, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have ordered from OTC several times for my children's birthday parties, and have been very satisfied each time. Most recently, I was looking for items for a train-themed birthday party that was NOT commercially-licensed (such as "Thomas"), and OTC ...
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by: emquilting
March 18, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I love there products it is a great selection and value. often times they offer free shipping on orders of 60 dollars or more which makes it an even greater deal.

by: michelle7898
March 16, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The Oriental Trading Company Online Store web site is one great place to shop! Last Easter I made my very first order from them. I ordered the week before Easter and got the order in time for Easter. My sister's friend told her about it, and she in turn ...
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by: annsni11
March 15, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I don't even know when I first was introduced to Oriental Trading Company but I'm hooked. Whenever I need ANYTHING for a party, costume, preschool, homeschool group, I check them out. Their seasonal items make party planing SO easy to do since they ...
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by: lulaah
March 6, 2007
Author's Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I looked to Oriental Trading when I started my job as a teacher a couple years back because I knew that I could rely on it to have cheap prizes and goodies with which I can reward my students. And prizes and goodies they have! I quickly bought a huge ...
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