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Nationwide Mattress
 
 

Nationwide Mattress

Average Rating 5/5.0 store rating 123 store reviews
On-Time Delivery 5
Customer Service 5

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by: ddccem
October 31, 2009

Excellent customer service and product.

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have shopping for air beds for months and was looking at the sleep by number beds. After shopping other brands, I called Nationwide Mattress about the mattresses that they carried and talked with Mark.  He was very helpful and discussed all of the beds that Nationwide Mattress offered and the differences between them.  I found him to very knowledgeable and helpful.  After 2 phone calls to Nationwide and a lot of research, we decided on the Forever Air king size Forever Majestic with the 4 zone air system.  We received the bed last week and it was even easier to set up than Mark had told us.  My wife and I love the bed and are sleeping better than we have in years.  I would recommend Nationwide Mattress and the Forever Majestic to anyone who is shopping for a good mattress.
shop again I would shop here again

by: gahmanzoo
September 21, 2009

Suprised to find such integrity and honesty.The mattress is better than expected.

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
It would be difficult to express how confident we were with Nationwide Mattress. We had already looked at air mattresses in retail stores and online. We were fairly tired of pushy sales people ,overpriced products,deals, derogatory comments about "other"products etc. From our first contact with Mark, our salesperson, we knew we had found the mattress and the personel we were looking for.All of our questions were answered in great detail. The price was very reasonable, compared to what we had seen. We were kept informed every step of the way. When there was a slight delay in our delivery, due to material shortage, we were compensated for it. When our mattress did arrive, we were extremely pleased to find it was as easy to set up as we were told it would be, and, we really love the mattress! We do sleep much better than we did on our "Hippy"waterbed! 
shop again I would shop here again

by: mm_17_52
March 3, 2009

A company worth its weight in gold, the finest in quality, c

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Shopping at Nationwide Mattress is similar to buying from a family member who runs a business.  Not only are you treated like family (in the best sense!) but you are dealing with professionals in every sense of the word.  My husband and I had ...
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shop again I would shop here again

by: malaf63
February 18, 2009

Professional, prompt, pleasant to work with.

Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
We purchased a Queen size Cerulean mattress from Nationwide in 2004. It came very promptly. We have not had great luck with air bladders. they have needed to be replaced 3 times on my husbands side and twice on mine, ...
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shop again I would shop here again

by: eakhold
February 7, 2009

Nationwide Mattress Service Makes the Difference

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Nationwide Mattress has to be one of the best online purchases I have ever made.  In fact, I looked at mattresses in retail stores and didn't get as much help as they provided over the phone and internet.  The person I spoke with took all my questions seriously and explained everything in detail.  They offer so many choices and really listened to me and my needs.  I learned more about bedding then I ever knew.  They explained  how the bed was made and different features of the bed.   Everything explained was exactly what I received with no suprises.  It was so easy it only took one phone call to get everything ordered.  I got my bed in exactly the time frame they gave me and they took such special care delivering the bed you would have thought they were making a delivery for a family member.   I never thought I would buy a mattress online, but I am so happy with my Comforaire bed I would buy another one, but only from Nationwide Mattress because they do what they say they will do.   
shop again I would shop here again

by: jjcohen
February 6, 2009

Great Product and Excellent Service

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I contacted Nationwide Mattress after looking for a new bed for a couple of weeks.  I had a very bad experience with my previous mattress which I had paid a lot of money for and it only lasted a couple of years.  I started to wake up stiff and ...
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shop again I would shop here again

by: jrsr
December 19, 2008

BEWARE OF UNSTATED NO CANCELLATION POLICY!

Author's Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
BEWARE OF UNSTATED NO CANCELLATION POLICY.  - UPDATEDUPDATE:   After several discussions with Richard, we have come to an agreement on product and delivery of the Comfortaire GS 1100 and ...
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not shop again I would not shop here again

by: nolan8ive
October 9, 2008

BEWARE if you need to make a return!

Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Up until the point I had to return the mattress, I didn't have a problem. However, when I decided I simply couldn't bear to sleep on the mattress because I was extremely uncomfortable (it's the most uncomfortable mattress I've ever slept on, but that's ...
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not shop again I would not shop here again

by: Nationwide Mattress Shopper
June 4, 2008

Richard really knows what he is talking...

Author's Rating: 5/5.0 store rating
Richard really knows what he is talking about and gave good advice to me as I made the decision about my purchase. I am very happy with the prompt reply to my phone inquiries.
shop again I would shop here again

by: jersgirl060606
April 6, 2008

Excellent Service!!!

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I recently read a million reviews on this site before deciding on the Comfortaire brand mattresses. I called Richard at Nationwide Mattress and he walked me through the differences in the beds. I eventually chose the Celesta Premium in a King. He had ...
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shop again I would shop here again

by: aandc
March 20, 2008

A pleasant shopping experience

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
We purchased a Comfortaire Cerulean queen size mattress from Nationwide Mattress, after spending two days poring over reviews on different types and brands of bedding. We noticed so many positive reviews on Nationwide that we were somewhat skeptical, but decided to take the plunge. The reviews were true. This is one company that understands what customer service should be. The ordering process was very straightforward, they didn't try to talk us into a more expensive model, they answered all of our questions, and made us feel comfortable with their company and Comfortaire as well. We received the bed three days later. It took about an hour to modify our existing platform bed and assemble the mattress, and we've been enjoying a good night's sleep ever since. We highly recommend the product, and Nationwide Mattress in particular.
shop again I would shop here again

by: tlbarron49
March 8, 2008

Great product, Great Service,one very happy customer!

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I wasn't sure about ordering something so big on line, even though the reviews were good. I'm so glad I did!! It came yesterday, and I couldn't believe how well made the mattress is. The adjustable base is solid and works great!The personal service is EXCELLENT!!!! Any concerns were addressed by the boss himself, I am one happy customer!!
In Yakima, WA
shop again I would shop here again

by: foger1979
February 4, 2008

With this great of customer service, how can you not buy from them?

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
I just placed my order for the Comfortaire California King Cerulean, and I can honestly say that I have never had such GREAT customer service. I had been shopping around many local stores looking for a new mattress (with little satisfaction) and decided ...
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shop again I would shop here again

by: markfrisco
January 24, 2008

Absolutely first-class-start to finish. www.nationwidemattress.com

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
This might be the most satisfied I have every been with a store and a purchase. In my opinion... best products on the market, most professional and attentive service. Most competent and expert advice - does not push expensive products you don't need. ...
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shop again I would shop here again

by: Nationwide Mattress Shopper
January 13, 2008

Nationwide Mattress was not at fault...

Author's Rating: 5/5.0 store rating
Nationwide Mattress was not at fault for my purchase being delayed. The first bed that was delivered to the trucking company had a bent frame. The trucking company refused to accept it and rightly so. I would not have accepted a bent frame on any bed much less an adjustable bed. The frame must be perfect for the bed to adjust properly. I'm sure the bed left the factory in good condition but was mishandled at the warehouse. The mattress also was damaged in several places. It looked like the forklift had pierced the fabric which was torn and pushed back revealing the mattress foam. The tear was very large. I would not accept the mattress. As of right now, I have a perfect adjustable bed and I am waiting for a new mattress which is supposed to come tomorrow, the 14th of January. I ordered the bed the end of November, around the 23rd. The whole process was not as horrible as it could have been if it had not been for the owner of Nationwide Mattress. He kept me in the loop the whole time with e-mails and phone calls. Unlike some companies where you can't get anyone to return your calls, he takes the opinion of his customers seriously and acts accordingly. I wouldn't hesitate to purchase from him again if I had the need. Thanks, Rick
shop again I would shop here again

by: hejones01
December 12, 2007

5 stars!

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Every once in while, a situation will occur that rekindles your faith in the American Businessman. I recently purchased an air bed from Nationwide Air Mattress. When it arrived, the box was damaged.So I took it out and looked it over, and everything ...
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shop again I would shop here again

by: rtwintle
November 29, 2007

Phenomenal service!

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
After reading many positive reviews about nationwidemattress.com, I decided they would be the best ones to buy my new mattress from.

Working with Richard was a great experience and a pleasure from beginning to end. He took care of us all along the way and made sure we had everything we needed.

My expectations were exceeded in the product and the service! I had a better experience buying online than I have ever had buying in person! That should give you an idea of how well they do.
shop again I would shop here again

by: Nationwide Mattress Shopper
October 11, 2007

The air mattress' both chambers were...

Author's Rating: 5/5.0 store rating
The air mattress' both chambers were leaking. I called on a Saturday and we received new chambers by Tuesday.
shop again I would shop here again

by: growe9804
September 24, 2007

Great price and excellent customer service.

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I shopped around for quite a while before deciding on Nationwide Mattress, and I couldn't ask for for better customer service. I had a warranty issue that was resolved faster than I expected. I would definitely buy from Richard again. I received everything I ordered for the Cerulean Comfortaire Eastern King and it was delivered on time as promised. Who knew how easy it is to ship a bed in a bunch of boxes? This is how you run a business. Actually like you want to "BE" in business. Caring for your customers is key when you offer a 20 warranty. Good job, Richard!
shop again I would shop here again

by: sporeking
August 29, 2007

Excellent service for a quality product!

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
We couldn't be happier with our Cerulean Comfortaire Eastern King mattress or with Richard at Nationwide Mattress. We had shopped around quite a bit on the internet and made a number of calls by way of inquiries. Unlike most of the vendors we ...
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shop again I would shop here again

by: lsmith44
August 21, 2007

My experience could hardly have been better.

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I purchased my second Comfortaire mattress, a Nationwide Vista, about six weeks ago. My first purchase, a Cerulean, just over four years ago was such a good experience, I just had to come back to Nationwide when we needed another mattress. The first mattress is still as good as new and I expect the new one to be just as good.

I like the Nationwide Vista particularly because of the latex option. I find it cooler for sleeping, and the sleeping is great.

My experience with Nationwide has been terrific.
shop again I would shop here again

by: marmae
August 8, 2007

We love the bed as well as the service and friendliness of Nationwide.

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
A year and 2 months ago we ordered the Cerenity Classic after buying 3 other types of mattresses in our search for something comfortable and affordable and not being anywhere near satisfied. One being over $1,000.00 and a best seller. What a disappointment. Richard at Nationwide was extremely helpful in guiding us to a better choice--Thank you!

We received the bed within 10 days of ordering and while unpacking it began to panick. This was not the bed we ordered but was a step up. Immediately we called Richard and he verified the mistake. To our relief he did not say to send it back but rather to keep it at no additional cost.

We love our bed, have had no problems so far and do not expect to but if we do we will call Nationwide with confidence.
shop again I would shop here again

by: lindamh
July 7, 2007

Outstanding customer service and great products

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
This review is long overdue.

After much research I purchased a Comfortaire mattress a few years ago from Nationwide. My husband and I agree that it is the most comfortable bed we have ever owned.

What is most impressive about Nationwide is the fantastic customer service! Both Richard and Mark are extremely knowledgeable, friendly, responsive, and helpful. It's refreshing to deal with a company who knows how to treat its customers.

Ordering was easy, and delivery was quick. When I had a problem with our pump, Richard handled the issue, and I received a replacement pump very quickly. When I needed advice on a replacement foundation, Mark told me that I should buy a hollow box platform and that I shouldn't let anyone talk me into buying an expensive boxspring. I'm sure his advice saved me a lot of money.

I highly recommend Nationwide for their unmatched customer service and their great products.
shop again I would shop here again

by: wildwood04
June 26, 2007

Great Service! Would order from them again!

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I love this company! The pump on my bed was not holding air in one side, so I called Richard up. He was great! I should be getting a new pump in a few days - no charge. I just wish more companies had this great of customer service!
shop again I would shop here again

by: jeremike
June 10, 2007

Fast, reasonably priced with great service.

Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Extemely fast shipping which was needed since I had back surgery scheduled and needed the bed/mattress set up fast! Very attentive to questions. The adjustable beds arrived and were set up nicely within our existing king size frames (head/sides/foot). I recommend for both quality and service.
shop again I would shop here again

by: cfc12
June 4, 2007

OUTSTANDING IN EVERY WAY!

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
As my parents get older and ailments, operations, and other "discomforts" creep up, the one thing I have not been able to give them is a peaceful nights sleep. I tried everything, including a Select Comfort bed. Nothing worked. There is no worse ...
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shop again I would shop here again

by: cabogrande
May 16, 2007

Great bed and even better service!!!!!!!!!

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Richard (the owner) of NationwideMattress.com is one great guy selling a great bed!!!! My wife and I bought the Comfortaire Celesta bed and loved it but were having a couple of issues getting comfortable on our bed. Richard walked us through how the ...
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shop again I would shop here again

by: fedorjaka
May 2, 2007

amazing bed and even better customer service

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Simply the best service of any retailer found on the web! We purchased our Comfortaire mattress with the memory foam pad several years ago from Richard. Note: Before choosing the Comfortaire or Nationwide I did a lot of research on the web. I'm all ...
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shop again I would shop here again

by: Nationwide Mattress Shopper
April 26, 2007

The price was great, the delivery...

Author's Rating: 5/5.0 store rating
The price was great, the delivery charge really low. The best deal on the internet. The set up of the bed was done excellently. Just a great overall shopping experience.
shop again I would shop here again

by: whoffman
April 19, 2007

Easy to navigate and very informative.

Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I was very suspect buying a mattress over the internet however Richard Alfano was the most helpful and courteous person I have spoken with concerning mattresses. I purchased an adjustable bed with a memory foam mattress for my 93 year old father and it was the best thing I could have done. Richard was tolerant of my ignorance and helped us choose the best solution for the situation.

I highly recommend Richard and his staff to anyone.

Bill H., Highland Village, TX
shop again I would shop here again

 

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