FTD.com did not deliver flowers to family funeral service because the "recipient" refused receipt. We discovered this after receiving a delivery comfirmation.  Called customer service several times to tell them that the intended recipient was ...
Read More

I won a boquet online from FTD and had it all worked out on their website. Then I got a call from one of their outsourced customer reps (from India I imagine) telling me that the boquet I had won was out of stock and could I please pick another one. ...
Read More

I ordered flowered delivered for the birth of our grand-daughter.  Was guaranteed same day delivery.  They never arrived and when I phoned FTD to find out what happened all they said was "ok, you want to cancel your order?"   No apology, no explanation, nothing.  When I asked what had gone wrong the lady said, "I dunno, maybe the florist didn't have the right flowers..."  HUH??!!  What about substitutions, what about letting me know.  Do not use FTD!  Terrible customer service.

I used FTD online to order flowers for Mothers Day for my Mother and Mother-In-Law, with mixed results.  We were traveling in the week before Mother's Day and the week after, so I wanted to be sure they received something since we would not be able ...
Read More

The 1st time was good then the honeymoon was over.  Second time the flowers looked old when they arrived and were wilted within a few days.  I'm not sure why I was stupid enough to use them again but I guess for convenience I did.  Send a Christmas arrangement to my wife's office in December and when she opened it most of the flowers were broken from the stems and lying in the bottom of the box.  Even if the flowers had been intact the arrangement was about half the size that I would have expected.  I email them immediately and they responded that they would send a replacement.  I replied that my wife's office was closed for two weeks and that they needed to get them there within tow days or not until 1/3/12.  I never got a response but when my wife returned to work there were multiple delivery slips starting the 1st day the office was closed.  Of course they delivered them on 1/3/12 and by them the flowers were brown.  I've finally learned my lesson, I'll never use FTD.com again!

I was trying to order flowers for a friend who just had a baby and after selecting what I wanted they said they didn't have that item in that area and they gave 9 options to select from, so I ordered one of them and today 24 hrs later they sent an email saying they were not able to deliver because they didn't have those flowers in that location, and I needed to change my order again. I didn't see the email until 8 hrs later and no I ordered on the phone again they say they will deliver tomorrow because now is too late. I wonder why they never called me to tell me that.

Horrible service.  I ordered flowers on Dec 5 for a funeral in Finland for delivery on Dec 8 and have as of today, Dec 9, have received NO confirmation of delivery and despite my four calls over the last two days, and assurances that I would receive an e-mail confirmation on delivery, I have not.  Now FTD responders tell me that the whole system is down and that they can't bring up any orders or tell me anything.  This is the WORST service imaginable.  I don't know if I should demand a refund since I have no idea of where the flowers are.  And to be given false assurances is even worse. 

I ordered flowers from FTD to be sent to the funeral of my 4 year-old cousin's son, which I could not attend because it was out of state. All told it cost me $95 for the "Best" upgraded "Eternal Affection" arrangement which is supposed to be a lush ...
Read More

I received a delivery of flowers. What they didn't deliver was the dynamite to open it. After struggling for about 20 min., I finally got it open. It had been left at my front door. I had been away from home for about 4 hours. I don't know what time it was left. Inside, with the flowers was a small box of chocolates. These were melting. The "cooling device" that was in the package had warmed up.
While I wondered who had sent the gift...I looked & looked...couldn't find any card or note saying who this was from. I don't think I'd use this service, even with the 15% discount!

ordered flowers for our anniversary.  When they didn't arrive by early PM, I called the service center to report the problem. They came back with some nonsense that the flowers were en route.  As the end of the day approached with no delivery, I contacted customer service for a second time, and was told the same story again.  I now have received a delivery confirmation email, but there are still no flowers.   And I have been billed.

** lesson: AVOID FTD.com **

OMG!!!  You would not believe what I just recieved.  Horrible couple of twigs instead of a bouquet of roses.  I am so embarrased. I just wish I had not sent them to my fiancee.  Please save yourself much embarasement and do not use FTD.com

The picture on the website was not representative of the item we received.  The bouquet was much smaller than pictured and I had upgraded to the 'best' available item.  The picture had tulips included in the bouquet.  I understood the substitution policy, but my wife's favorite flower is the tulip and the item was purchased as an anniversary gift.  When I called the customer service line, they simply quoted the substitution policy and offered me a 15% coupon! 
#1 The prices are probably 15% higher than most local flower delivery companies.
#2 Why would I want to purchase another item from them after such a major disappointment?

Worst experience in a long time.  Ordered flowers for a dear friend's mother's funeral service.  Needed same day delivery by a local florist.  Followed all the online steps to ensure same day delivery.  My credit card was charged ...
Read More

I ordered sympathy flowers from FTD.com for my best friend whose grandmother had passed away.  I wanted the flowers to arrive before the memorial service and so selected "same day delivery from a local florist" on the FTD website.  I paid $75 ...
Read More

The flowers from FTD were very expensive when considering what you get.  I ordered an Anniversary bouquet today and I paid extra to upgrade the flowers to the "best" category (More flowers, larger bouquet).  When they arrived I was very disappointed.  It was a very small arrangement (I spent over $100).  I will not order from them again. 

The only positive note, they came through on my same-day delivery request. 

Go to your local grocery store and you will probably find comparable flowers for a third of the price. 

I ordered an arrangement for my mother's 7oth birthday.  They called at almost noon the day of the delivery and said the florist couldn't do it.  WHAT???? When I asked why the site let me make the purchase then, I received the "generic" apologies they so readily provide.  Although I appreciate the phone call, it was too late at that point to order anything new from anywhere else.  I will not be doing buisness with them again. This is my second problem with an online service, last time it was 1-800-flowers with the WORST customer service ever.  From now on I will call the florists directly-so far that has been successful!

FTD Did Not Deliver the Corsages that I ordered!I ordered two corsages from FTD to be delivered on a Saturday.  They were never delivered. We did not receive a call telling us anything.  There was no note on the door that said that ...
Read More

My husband and son picked out what was supposed to be a beautiful pastel tulip bouquet to be delivered to me on Mother's Day.  I think he paid about 25 dollars for them to be shipped on a holiday.  They arrived the next day and instead of a ...
Read More

I orderd my assistant a flower arrangement and a golden star helium ballon for all the work she does for me.  The arrangment arrived and when I came back into the office a couple of days later and saw what I had paid $91 for it was pathetic. The ...
Read More

FTD is terrible and a real Bait and switch, the pictures look great and what you get is a poor shadow of the picture on their site! They show big tulips, big full size dazies and roses and in reality, I had to hunt for them they were so SMALL, the other flower were small and very old.... they did replace it ,AFTER 45 min. on hold, but, it was only a tiny bit better.... still not like the picture  at ALL small flowers and old!
The tulips were so tiny I thought they were not there!! I really had to hunt for them!
 A real rip!  I sent my mother in law FTD from Groupon for Mother's Day, I bet they were bad too, she did not want to tell me!! That is how FTD gets away with this bull! The flowers ( second shipment) were abot a five to seven dollar value for 50 + shipping and handleing, WOW!

Every year my husband and I order flowers for Mother's Day. We've always been a bit unhappy with online services like 1800Flowers and others because the bouquets are never as large and fresh as they appear in the stock photos used on the websites.  ...
Read More

DO NOT USE THEM!  My husband ordered flowers for his mother for mothers day, to be delivered on the Saturday before.  They were never delivered.  After calling FTD numerous times - wait times on phone calls were over 30 minutes, probably ...
Read More

I ordered flowers for mothers day through FTD.com since i had a $25 off coupon, they accepted the coupon on one screen showing me one price to pay, when i clicked submit order, the next screen popped up showing a totally different price with no coupon. My credit card was charged the higher price and no one from customer service can help me, stay away from FTD as they are crooked, you cant state one price then charge another, it can't be legal

After my bad experience with FTD.com today (Friday 5/13), I slap myself for not reading all the previous bad reviews sooner to stop myself from ordering from them.  I never knew ordering flowers from them can be soooooo stressful!  Ordered ...
Read More

DO NOT ORDER FROM THIS COMPANY!  I ordered flowers for my mother to come with a note from her grandkids.  I requested them be delivered Saturday or Sunday, I received a confirmation for the order.  The flowers were to go to Sunrise Hair ...
Read More

I ordered flowers for my mother for Mother's day and they were never delivered. When I called to inquire I was told "sorry, I can give you 10% off of your order" which amounted to a lame $9.30. They said they would deliver them the day AFTER Mother's Day and again, no flowers. This time they said they'd give me $20 off. I declined because if they couldn't get it right the second day I don't imagine they could on the third. I will never use them again. 

I had purchased a livingsocial deal online and placed my orders on 5/3 for delivery on 5/5 for my mother for Mother's Day.5/5 rolls around and my mother did not have her flowers so I thought well they are probably busy let me give them another ...
Read More

My mother and I were looking forward to our flower delivery from FTD after I ordered them through the FTD website. I recently purchased flowers from FTD with a LivingSocial coupon I had bought on May 3rd. After picking out the desired flower bouquet ...
Read More

I placed 2 orders with FTD.com for Mother's day. My credit card was charged for both, but I only received email confirmation for one of the orders. When I called to inquire about the missing order they had no idea what was going on and promised me a prompt call back. I received none. I tried calling again the day before my scheduled delivery, but I was placed on hold for 40 minutes and did not have the opportunity to speak with anyone at their company.

They finally called me back the day that the order was supposed to be delivered and informed me that it would be not be delivered until 2 days after the scheduled delivery date.

FTD is disorganized and their customer service is awful. Do not use their services.

My order was supposed to be delivered on Friday, May 7.  When it was not, I called their helpline on Saturday, and was told they were delivered at 11:56 pm on Friday, which in itself is ridiculous, as I don't think flower trucks deliver into the wee ...
Read More