Everything you need: unbiased reviews, product specs and great deals.
Mar 11, 2011
Mar 11, 2011
Deceptive business practices!!
I ordered a few items but later decided to return one. Their return policy states they accept returns but take 30 days to process them.
I waited over 45 days and they still did not provide a credit or update. I had to email them multiple times to get a credit.
When you email "Customer Service" you are emailing a bot. They scan your email for keywords and reply with a standard form email. Then you have to email them again if you didn't get your question answered.
I had to go through this process a few times before anyone actually looked into the return that that did not process.
I am quite sure that they would have waited forever to issue a credit to me. They clearly did not keep their promise of processing the return within 30 days.
When I did get a credit, they had deducted charges from the credit with no explanation. I still have no idea why the refund is the amount they sent.
Also, they have now barred me from ever ordering again. I thought they accepted returns?? Apparently that is an unwritten policy that if you ever return anything you are not allowed to buy from them again.
I find this all to be very deceptive practices.