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cutleryandmore.com
 
 

cutleryandmore.com

Average Rating 4.62/5.0 store rating 369 store reviews
Customer Service 3
On-Time Delivery 4
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by: CutleryAndMore.com Shopper
May 11, 2009
Author's Rating: 4/5.0 store rating
Very good. Used them because the accept Pay Pal for payment.

by: CutleryAndMore.com Shopper
May 11, 2009
Author's Rating: 5/5.0 store rating
Great prices; Great selection; Ultra-fast shipping; what more can I say?!

by: CutleryAndMore.com Shopper
May 10, 2009
Author's Rating: 5/5.0 store rating
good service small dent in one of the pots. otherwise pleased. have not contacted them as yet being the weekend. will shop with them again.

by: CutleryAndMore.com Shopper
May 9, 2009
Author's Rating: 5/5.0 store rating
Price for this product including shipping was the best I could find on the internet. In general, to include shipping in the product price is a very good idea for online merchants, since customers hate to get caught with high shipping & handling charges.

by: marmot101
April 17, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
After reading so many negative reviews on cutleryandmore.com makes me really hesitate to order stuff. However, because of their appealing price and convincing web site, I decide to give it a try. I ordered a Henckels Twin Cuisine starter set and a All-clad 12'' fry pan. CutleryAndMore delievered both items the next day and arrived my home in 3 days, free shipping! On top of that, it is so well packaged that there is no way that product can be damaged unless it was already broken before shipping. Most important, the product quality, I have no complains -- got a cut when opening the knife set box, all my own fault, partly because Henckles knife is scarily sharp! Overall, I am a satisfied customer, and willing to recommend this store to any friends. Only reservation is: still a little scared of their infamous customer service, since so many people complained.

by: olymuse
March 13, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I was INCREDIBLY nervous after placing my order, just because of some of the review I read here. However, I had a VERY different expereince, they were amazing. I have NEVER had an online retailer process an order so quickly, ship (2nd day air, at no extra charge to get it here for my fiance's birthday) and received all in excellent condition. Again, they were amazing and deserve to have that noted here. Big THANKS to Cutlery & More!

by: jimjim2
February 3, 2009
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
After shopping stores and the internet..found Cutlery and More. The price(s) were definitely right. Always want to check the refund of order process. Their process seemed simple enough. Ordered a set of Kitchen Knives with block.  UPS delivered on ...
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by: randltrs
January 19, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
I have been looking for a knife block to hold my 10" Shun Ken Onion chef's knife. I thought I had found a good one at Cutlery And More, but I wanted to be sure that the 10" knife would fit before I placed the order.
A month later, after multiple queries, I still have received no answer. I even emailed Michael Beltrami directly (the website is registered to him), and still received no response.
I ended up getting a knife block at Williams-Sonoma, who let me test the fit before purchasing. I definitely won't be bothering with Cutlery and More again - they obviously didn't want my business, and I'm happy to accomodate them by shopping elsewhere.

by: coulterbc24
December 24, 2008
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Very Dissapointed

I ordered a set of ceramic Kyocera knives for Christmas and they showed in stock at the time of purchase.  Well when the package showed up it only had the extra gifts that were offered with the order.  I dont understand how you can offer a guarantee that if it shows in stock that they guarantee that it is and will ship.  Because when the merchandise showed up this morning it had the main 3 pcs missing for the Kyocera knife set.  Oh yeah been trying to get a hold of them all day long with no response to email and when I called the 800 number they had already closed and it was only 12:30 in the afternoon.  So long story short dont recommend this web site for shopping for the simple fact of the misleading tactics that they use on the site.

by: bfarrel1
December 8, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I find it interesting to find negative reviews from this vendor. I ordered Wusthof Steak knives from cutlery and more and had quick notice in my email that my order was being processed. It was to my door within the shipping period stated for free delivery and everything was there and in good condition. I have no reason not to shop here again, the prices beat anything I could find locally.

by: jane789
December 5, 2008
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered a whetstone for my knife, while shipped timely it was poorly packaged and arrived with a brken stone.  I immediately emailed customer service, it has been several days and I have not had any response.  I am going to call today - so far "customer service" after the sale is non existant and the packing job was horrible.

by: bob0051
March 20, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered a $100 product from this vendor that was not as described (making it useless to me). Instead of immediately acknowledging that their description was in error their customer service wanted to argue insisting that the product was as described. ...
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by: lisa102179
December 28, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I placed my order for the 14 piece set of Emerilware on December 26th at around 10:30 p.m. I had immediate order confirmation in my e-mail in the morning. The item shipped (free shipping) on the 27th in the afternoon and arrived on my doorstep at NOON on the 28th. All items were just as advertised and arrived in great shape! I am very pleased!

by: kny3twalker
December 9, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered a six piece Wusthof classic cutlery set. The knives I received were damaged. The bread knife had a large burr on the end of it. The Cutting board gift had been chipped and glued back together. I contacted cutlery and more about the bread knife, and they told they would send a replacement. The replacement I received which was directly from Wusthof was a used knife. Although it seems I have had a better experience with customer service than others, Wusthof themselves screwed me over. I contacted Wusthof, and they told me to send back the knives. I then discovered my shears include in my set were also defected. I contacted Wusthof again. This time they sent the replacement without me shipping back the original defective shears. Well I am most disappointed with my experience with cutlery and more. This set of knives was suppose to be a great addition to my kitchen instead its been nothing but a headache. I wished I would have just returned the set to cutlery and more and bought something locally.

by: bburr
November 2, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I am a well satisfied customer. I was a bit hesitant about placing an order for left-handed Shun Classic knives with CutleryAndMore after reading too many reviews regarding bad customer service. I have tried getting these knives from online from ...
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by: edvann
October 25, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I don't understand what all of these negative reviews are about. I've ordered several items over the past few years, such as Peugeot Salt and Pepper Mills, J.A.Henckels knives and Viking cookware, and I've NEVER had a single problem that wasn't easily ...
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by: cheflovestocoo
August 25, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I received my order quickly and at a competitive rate with free shipping (Le Creuset Pot). Unfortunately, it was completely cracked--not only the enamel but the cast iron itself! The box delivered by UPS was perfect, so it was obvious that the item was ...
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by: gaaarp
August 6, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered a 3-knife Wusthof set from this vendor. I shopped around, and their price was considerably lower than anywhere else. In addition to the knives, I got free shipping, and a free steel, sharpener, and knife block. My order arrived quickly, and the merchandise is top quality.

by: johnt1974
July 24, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I purchased a set of Wusthof Knives at CutleryAndMore.com and had a great experience. I placed the order online and later that day I received an e-mail with the UPS tracking information. The free delivery took only 2 days to reach my house. They also had the best price around, and threw in a free knife sharpener and a free cutting board too. A+!

by: sesame88
January 24, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Until Cutlery and More provides better customer service, caveat emptor. Although they finally resolved my problem with them to my satisfaction, it took more than a month, and only after I had pursued it vigorously. I ended up spending almost 40 hoursÂ’ ...
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by: felix_23
December 22, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered a pepper mill from CutleryAndMore.com, paid almost $20 (!) to get 3 days delivery to make sure I get it before Christmas. I did - then found out what I got was the very obvious defect that it had a chip which looks like it has been glued back together! I called customer service, which I had to dig in the website to find the number (like everyone else is complaining). Customer service experience was horrible. She basically said it is a problem with the manufacture, CutleryAndMore.com receives hundreds of order everyday so they cannot verify the manufacture defects before shipping the product. She is saying they do NOT guarantee the quality of products they sell.

by: van55
September 18, 2006
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I placed an on-line order for a Kershaw Shun knife. After placing the order, I decided that I really wanted a different Kershaw Shun knife. With only minor difficulty I found the 1-800 customer service number and called it. The person answering was polite and professional and changed my order as requested. Two days later I received the item I wanted.

Based on this good experience I was surprised to see so many negative reviews of this on-line merchant.

by: nid24
August 28, 2006
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Perfect transaction. On-line prices subject to and contingent upon people who are upto on-line shopping. One should not expect hand holding published tele number CS, and best price - it's about keeping overhead in place. We received spot-on email communication, quick delivery, and best price. Highly Recommended.

by: andreabb
June 6, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I order a John Boos work table. It took two months to get delivered and arrived from the manufacturer damaged. I have spent the past month trying to get the packages returned. Still no resolution. By the way, this table cost $700. I am now contacting legal counsel.

by: shoppalotta
May 23, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I cannot believe the company hides a phone number. I shopped here in the past and got decent delivery time. I just made a huge mistake on my order and who do I call? I wrote the company but who knows how many E-mails they get when they don't have a phone. Ugh, what an unnecessary frustration. I would never deal with them again.

by: phrankee11
May 18, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
THE LAST TIME I EVER SHOP HERE! The product (Emerilware 10 piece cook set) is pretty much junk, surpassed only by the horrendous "Customer Service" at Cutlery and More (Or "Less" as the case may be!) Product arrived a week or so ago....in timely ...
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by: ekiger
April 4, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I bought a Calphalon Roasting Pan from the cutlery and more website. When the item arrived, the roasting rack was broken. It was impossible to find a direct phone number to contact customer service. I sent an e-mail as directed but never heard anything. I finally tracked down a phone number via whois.com . The guy I spoke to told me a replacement part would be sent - several weeks have passed and nothing ..if shopping from cutlery and more just hope you don't have a problem with your order...

by: apbruner
February 8, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Cutlery andMore does not post a phone number to contact them. They only provide one e-mail address to write to. I have been attempting to replace the two broken lids that came with my order. I have gone through Christmas dinner and other events with only one lid to my entire set. No one calls me or returns my written requests to replace the broken lids. The box was delivered damaged.

by: guitarmaan2000
January 2, 2006
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I recently bought the Holiday Tree Bundt Pan through this company the Saturday before Christmas after missing the chance to purchase it at our local store and it not only arrived as stated in the e-mail confirmation for Dec.23rd, it was also $16.00 less than the identical item in the store. I have already used it to make 3 cakes which we decorated with an airbrushed & frosting bags to actually look like Christmas Trees, and were the hit of the party. I am in the in the process of adding to our baking tools and supplies and I plan to use Cutlery & More as a trusted resource.
Buster

by: tawickli
November 30, 2005
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Argghhh. Do not use this online company if you expect any level of service. I ordered a Swissmar Raclette grill which was damaged by UPS. UPS picked it up, sent it back to Cutlery and More, and stated that I would have to deal with C&M to get replacement sent. Well after one month and no email response, I still do not have my product, which of course I paid for two months ago. I will now dispute the charge with my credit card company, never do business again with them.

 

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