I am a fair person, give credit where credit has been earned, and vise versa.  I have shopped many times on line, but this experience will for ever stay in my memory.Ordered a treadmill Oct. 25th, cancelled it on Oct 27th, was told my credit ...
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Worst customer service from ANY company I have ever dealt with.  They do not respond to emails and the average hold time to speak to someone in "customer service" is 20 minutes!  The aggravation is NOT worth the money you save shopping with them!!

I placed an order online for a loft bed from Loft Bed Superstore/Mercantila.  My experience was horrific, I ordered the loftbed on October 16.  The order status online never updated (in fact, to this date, November 3, it still states that it ...
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Don't EVER work with this company! So many problems and frustrations, I will try to summarize:
Communication problems on every level - from what was advertised on the website to the delivery, and then trying to contact customer service for missing parts and a refund for the return of a defective head rest. I ordered my massage table on 3/13/08 and am still waiting for a $53 refund and it's 10/23/08. I even reported this company to the BBB and that didn't make a world of difference. They made NO attempt to contact me or make things right.

I can't say Mercantila are crooks as I am not waiting long enough to find out.
They take your order. Confirm it via email. Then you never hear from them again. Their web site leads to nowhere. The links either don't work or, links that purports to provide information leads to nowhere. The only link that does anything is to buy.
Calling them on the phone is useless. The automated side sends you nowhere. The only way to get a human is to place a new order. When you tell them you would like to know the status of an existing order, they say wait a minute and transfer you to a phone that never picks up.
I would not recommend ordering from any Mercantila store (there are many).

terrible!!!!
I have called the customer service and cancelled my order right after I placed it since I found the same product in a store. However, "Mercantila Inc" has never cancelled my order or refound my money back. (Of course I have never received my order...) so I called again and again...everytime Mercantila Inc would put me on hold for at least "20 mins"!!!
They have very bad customer service and please don't ever shop there...

Long story short: On 3 August I ordered a coffee table from CoffeeTableSuperstore.com - one of Mercantila's "companies". They delivered the table base on 19 August, but the glass table top was broken and the FedEx guy said he didn't even put it on the ...
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I was so excited to find the swingset I wanted at Mercantila (through the Kettler Store) and with the additional 10% off, it sweetened the deal. Let me tell you, with all the troubles that I have gone through, I would have rather paid that 10% extra to ...
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Like many of the reviews I've read of this site, shopping with Mercantila was the worst shopping experience I have had online, and I have been shopping online for many yeasr. I was sucked in by the good price on an Italian Velox espresso maker, priced ...
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I don't usually take the time to write reviews... but once in a while a company is so so bad that I feel the need to warn others to stay away!!! If you read all the customer testimonials on the Mercantila, notice they are glowing reviews about ...
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This was truly the worst experience! I am also filing a complaint with the FTC. This company mis-represented it's product on the web (posted a photo different from the product, interestingly enough, the photo has been pulled since I complained), then charged a 15% restocking fee, shipping charges (even though it's free!)
Their customer service is non-existent - it takes days for someone to gt back to you (by email), not a single phone call.
Someone needs to have this company banned from operating. They are crooks!

We ordered a loft bed for our daughter from Mercantilia.com as they had a great price which easily beat all of the others online. Unfortunately, this was a case of you get what you pay for. After ordering the item we did not get an email confirming the ...
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Great experience buying from these guys. I called in, a guy named Andy helped me out. I got my rowing machine super fast. I am very happy with my rowing machine and would definitely recommend buying from these guys if you are interested in buying a rowing machine.

I ordered an inversion table from Mercantila. I received an order confirmation through email so I thought everything was okay. Then after multiple weeks I realized there was no shipping status update, and when I tried to contact them through email and phone, I couldn't reach anybody. I even tried to cancel through the automated service, and it failed. In the end I disputed the charge through my credit card to get my money back. They need to revamp the customer service for this company.

Wow! I am old enough and experienced enough with online shopping that I know enough to do a bit of online research before dropping a bunch of money with a company with whom I've never done business before. Why not this time? I don't have a good ...
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Horrible experience. Lured by the the lower price and promise of "Same Day Shipping" I placed the order and awaited the email containing the shipping notice and tracking number. Six days later, with nothing other than confirmation that my credit card ...
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This is the worst store ever!!!! We ordered a bunk bed on July 14 our credit card was charged right away. After about 10 days of hearing nothing about the item being shipped I called the company. I was on hold for about 15 minutes then a guy named ...
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Beware!!!

The prices are not worth the aggravation of dealing with this merchant.

I placed 2 orders with them. The first order arrived quickly and in good condition. The second order arrived damaged in the box although the box was not damaged.

Trying to get a living, breathing person to help me was to impossible. After numerous attempts I finally disputed the charge and received a credit for the damaged table.

Save yourself the trouble and order from a merchant with a better rating. I wish I had!

I suspect the few good reviews posted here are posted by Mercantila. Mercantila appears to be either a scam or a very poorly run company. I ordered a $1400 treadmill from the Treadmill Store. I never received the treadmill and could not contact anyone at Mercantila via email or telephone. Stay away from any of Mercantila web sites.

Mercantila.com claims its headquarters are at 665 chestnut street in San Francisco...this is a fraudulent address that doesn't even exist in County records...State of California cancelled their llc license in 2002. Unable to even track where the defective shipment originated, and unable to locate any person to resolve problem. San Francisco DA and Immigration and Customs Enforcement needs to be alerted in this post-911 era!!!

before ordering my healthrider glider i obviously searched the internet to find the best price. mercantila blew everyone else away. free shipping and an online coupon code brought my total to 120.99. healthriders website sells the same thing for ...
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BEWARE!!! I bought a Hayward AcquaBug from Mercantila. They had the best price and now I know why. Their website states they have a Satisfaction Guarantee. Completely false. The AcquaBug was a huge mistake!! The idea sounds great, but the quality of the ...
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I ordered a corner cabinet on June 12. This company charged my account immediately and emailed me saying they would process my order for shipping. The website said it was in stock and ships within 5 days. Finally after almost two weeks of waiting, I ...
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I found a pool cleaner I was looking for a decent price on their site. I wanted to call and place the order so I knew if it was going to go out in time. The person who took my order told me that it would go out in the next day or two (not ...
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BEWARE. I ordered from The Bunk Bed Store (Mercantila) because they were the cheapest. The order was placed on June 10 and I paid via PayPal. They deducted the money right away. They said it would ship in 2-3 days on the web site. I wondered why I ...
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I placed an order for an air filter and it did not ship two weeks later. I contacted customer service and they said it would ship on June 6. I checked my order status on 6/8 and it still did not ship. They did not respond to my e-mail concerns either. Do not do business with this company.

I purchased a Newport Glider rocker from the Rocking Chair Superstore a subsidiary of Mercantila. These rockers are custom made and of high quality so I assumed everything would be fine. About 2 weeks after I placed the order I received a message that my ...
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Steer Clear!!! Do not make the same mistake I did. I ordered a toy box on March 7 and was told it was backordered. I got a form-letter email that did not address my specific questions, and all of my telephone calls to customer service and supervisors went unanswered, as did my request for a refund. The voicemail even says, if I do not contact you back within 24 hours of this message please contact my supervisor at "x" extension, which led me to believe they cared about customer service. The supervisor did not call me back either! I am surprised anyone has had a good experience with them as they take your money and do not deliver the product, which just sounds like fraud to me. Like another post said, you end up having to make a claim with your credit card company to fight on your behalf. It has been 4 months and I am still fighting to get this resolved.

Mercantila is the parent company of www.pilates-exercise-direct.co m PLEASE DO NOT BUY MERCANTILA The website gives you the impression that they sell pilates equipments and accessories. In fact, they only provide a front or a website for you to place ...
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Do Not use Mercantila. Products are often out of stock and attempts to reach a live person are futile. They will charge your card fully knowing the item is not available and then refuse to refund. You will end up doing battle with your credit card issuer to get your money back.