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Apr 22, 2010
Apr 22, 2010
Buyer beware: They do not back up the quality of their product or service.
We were married last July 2009 and received champagne from several friends. We had enjoyed several bottles over the months of Perrier-Jouet and finally opened our last gift just a few weeks ago. While the previous bottles had been wonderful, this one was corked and really rotten. We have a cellar and we know corked when we taste it. I contacted wine.com and they said they had a 30 day return policy. You've got to be kidding. We cellar some of our purchases for many, many years. We have never had a vendor of wine anywhere refuse to replace a corked bottle of anything. This is very unprofessional service and we will of course never purchase anything from wine.com. How sad they don't acknowledge the probability factor with all corked wine. Either they are ignorant or they are simple crooks.
I recommend you check any vendor's return policy for corked wine. We find about 2% of our wine ends up corked - and in fact, a restauranteur we frequent says that is true. When dealing with cork, real cork, this is just a fact. A wine purveyor should caluculate this into their pricing and I am sure they do.
This was a wedding gift and yet the giver has no idea what wine.com did to spoil his intention. How unfortunate.
Thank goodness such unprofessional behavior can be reported loud and clear on the internet.