I've been using Wine Country Gift Baskets for a few years now, and I must say I've been pleased with their service and impressed with their products. ~ Website Wine Country Gift Baskets, found at www.winecountrygiftbaskets.com , ...
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In my experience, they utterly fail to deliver in a timely manner -- regardless of their "guarantee". A Christmas order made on 12/11/2004, and with promised delivery by Christmas, still had not arrived by 12/28/04.

An E-mail from Wine Country announced that the order shipped "complete" on 12/12/2004. An E-mail from Wine Country promised all orders received by 12/17/04 were guaranteed delivery by Christmas. A phone call placed to them on 12/17/04 also promised delivery by Christmas. A phone call made to them on 12/28/04 promised delivery by 12/30/04. The order was cancelled by me on 12/28/04 -- and as of 1/10/04 a refund of the charge has not been accomplished.

delivery speed, order accuracy, customer service and overall satisfaction.
ALL SUCKED
Their Guarantee means NOTHING!
Placed a Christmas order way back on Dec 2nd, and the very important people that I was trying to impress NEVER got it. Nor did I get any response from Wine Country Gift Baskets confirming anything.
Their shipping methods are outdated and it's 50 -50 that you'll get your items in time.
After asking for refund, They didn't even offer to send it anyway for my dissatisfaction. (Bad Business)
Instead all I got were excuses why the shipping had problems. (Again- Bad Business)
If you want to keep a customer, you don't give them excuses, you give them results, especially when you give a
Guarantee!
To properly handle this AND keep me as a good customer. They should have apologized, refunded me, AND sent the item out immediately.
So now their poor business practices will cost them sales, because many people will read this and heed my warning about Wine Country Gift Baskets.
There are too many other good companies out there.

Wine Country Gift Baskets is not just for wine lovers. As a mater of fact, I've never even ordered their baskets with wine as state delivery restrictions apply. I came across Wine Country Gift Baskets in 2002 when I started a new job right before ...
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I placed an order online and it was very easy. They even called me to inform me that i had given the wrong shipping address-my friends had moved! good people.

The tower included hot chocolate mix, coffee as well as yummy chocolates. The recipient was so excited and called me immediately to praise the gift and the gorgeous packaging. The top box had chocolates shaped like cable cars - too cool!

I placed an order with this company in October to have 2 gift baskets delivered to my home. These were to be gifts for a party 2 days later. One basket arrived the other never showed up. When I called customer service (they offer a delivery guarantee)they were extremely rude and unresponsive. They told me I will not have it on time and I will just have to wait. I may get it the following week, if I'm lucky. They will not credit my account nor will they honor their delivery guarantee I will never shop through Wine Country Gift Baskets again.

Absolutely the worst company I have ever dealt with. I placed an 87 basket order with them and they made careless mistakes every step of the way. The notes in the baskets were printed with terrible mistakes and were sent out 6 days earlier then they were scheduled,after a specific date was agreed upon to guarantee delivery within a 3 day window. I had to call 4 times and beg to see the final shipping list to review, and they were also done incorrectly. When I called the company, they were rude and nasty and didn't seem to care if i was ultimately happy or if i cancelled my order.There are dozens of other gift companies and i would put this one on the very bottom of the list in every category imaginable.

After browsing several websites for gift baskets, I found that Wine Country had the nicest selection for what I wanted to spend & also included free shipping. I placed my order & the basket was shipped promptly & arrived in New York before the promised date.

The basket was expensive and the products were inferior and small. I complained twice to Customer Service and was told each time that someone would contact me. I never heard a word from anyone.

Try some other merchant - don't resort to bad value and non-existent service.

Very satisfied, except that $10 coupon was somewhat misleading and did not apply to my purchases.

I browsed several gift basket websites before settling on Wine Country Gift Baskets. I had seen one of their gift baskets and was quite impressed with the appearance and quality, and after scouting out various other sites, I felt even more strongly that ...
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I would NEVER purchase from them again. I recently ordered 4 baskets on-line as Christmas gifts - all 4 to go to different locations (Denver, Chicago, Dallas, Houston). I entered each as a separate entry in the shopping cart. They ALL shipped to the Houston address! I paid extra shipping to get these to the locations before the offices closed for the holidays. Needless to say, this won't happen. They won't refund the money which is very upsetting considering the amount I spent!

DO NOT ORDER FROM THIS SITE! THERE ARE MANY MORE OUT THERE THAT CARRY THE SAME ITEMS! Try www.simplyuniquebaskets.com instead.

I discovered Wine Country gift baskets while shopping Amazon.com this holiday season. After seeing several I thought I’d purchase later, I read a review about the quality of the products this company prepared here on Epinions. That sold me and when ...
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