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Dec 13, 2007
Dec 13, 2007
Terrible customer service
We purchased 7 gift cards of $50 and $100 each. When they came, each gift card was in a envelope glued to a catalog. Unfortunately, there was no way to tell which were $100 and which were $50. So we had to remove the envelope from the catalog to open them to figure out which was which. This tore up both the cover of the catalog, and the envelope for the gift card. A really dumb set up by Williams Sonoma, but not the end of the world. Easy fix...I'll call customer service and have them send new envelopes (We really didn't need the catalogs for the gifts). Here is where it fell apart!
The customer service rep provided very uninspired help, checked with someone else, and told me there was nothing they could do. I specifically asked just to have replacement envelopes sent to us, which I considered a reasonable request. I was told again, "Sorry, we can't do that".
I emailed customer service, explaining the first response on the phone line. Initially I got a "canned" response saying they will get back with me in approximately 24 hours. After three days, I resent my email with a reminder I was still awaiting a response. Three more days I got a "personal" response from a rep, which had my name in the intro, a one liner thanking me for my comments, then a paragraph long generic answer (in a different size print than the one liner, showing that this was obviously a cut and paste answer) which essentially stated customer comments are forwarded to the appropriate department for review and "improvement", but that it would not be answered individually.
And all I wanted was 7 stinking envelopes to replace the glue destroyed ones. Lousy customer service for a supposedly high class operation. I coulda done better at Walmart! At least I get a personal greeting there!