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Mar 27, 2012
Mar 27, 2012
Poor management, long waiting periods, no answers from store management, confusion.
My one hour photo order from Walmart.com that was supposed to get picked up at the store turned into a weeklong issue and no photos even after 5 days. I selected the store in 6210 Annapolis Rd Landover Hills, MD 20784. The issue was that the photo machines at this particular store were broken, but the store never notified Walmart.com (that's what I was told by walmart.com customer service) so they could inform people making online orders, denying the customer from selecting a different store if needed. The store blamed it on the online service; the online service blamed it on the store. The online service did offer very good customer service when I called, however the store at Landover Hills MD is a whole different story. I visited the store 3 times to get the issued resolved, every time I went they didn't have anyone available at the Photo center, I had to wait anywhere from 15 minutes to half an hour. Overall, my experience was horrible; I would not recommend anyone to try to get photos at this particular store. Also, don’t try to call and hope to speak to management, they will just keep putting you on hold forever and will never get to speak to a manager unless you actually go find them at their office.