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Walmart.com
 

Walmart.com

Average Rating 2.96/5.0 store rating 495 store reviews
Customer Service 3
On-Time Delivery 4
Author's Rating:
1/5.0 store rating

By:  josephcagle
Mar 23, 2012

they canceled first order, put hold on account. they can drop it but won't.

Rating: 1/5 stars
Full Review
I bought a Cricket ZTE Chorus phone from walmart.com because it was on sell. I intended to buy the $55 top-up card with it. They canceled it due to some error, though they were NEVER clear on what the error was. I payed with my paypal instead, just for the phone and not the top-up card. The phone is on it's way now. I still had the hold for the original canceled purchase though. I expected the hold to be released by now so I could buy the Cricket top-up card. 3 days later, I still have the hold. I asked my bank about it, and they told me Walmart can call them and have them cancel it. Walmart.com has ignored many of my emails, however. In one email they told me they were "researching" the issue. There's nothing to research! Just release my money already! I even gave them the number so they don't have to go through the oh-so-difficult task (not really) of pulling up the number on usbank.com. Walmart.com, you can do better than this, but it doesn't look like you will. I will NEVER shop on walmart.com again, and will likely avoid Walmart stores as much as possible now. I NEVER WANT TO DO BUSINESS WITH THIS COMPANY AGAIN!


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