Horrible experience every step of the way. Purchased a TV, took 12 days to get it with no way to track it. Then it turns out it was a wrong TV that is cheaper. I called them and told that my TV was more expensive than what I had intended to purchase. A big fat lie. Referred them to their own web site and lists $250 less. When I wanted to return they told me to open the box to confirm it was not broken. The box was such that once opened hard to put back together. Was emailing me consistently to instruct but once opened they never got back with me. I will be reporting them to BBB. On top of all that, rude, argumentative, misleading. One of the worst experience ever. Possibly the worst. Would never buy from them. Period.

Not very advisable for holiday season! I Bought a Netbook on Tuesday with UPS 2nd day. Next day they called me to make sure I was placing the order as billing and shipping address were different. Anyway, they didn't ship ...
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TigerDirect lost a customer.  I ordered a laptop only to find the specs on the TigerDirect website were wrong.  I contacted Customer Service and waited 3 days for a reply (though they state a ~24 hour response time).  TigerDirect's ...
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I placed an order for a scanner with a gift certificate using 2nd day air since I needed it quickly. Tiger Direct sent me an email on the day I was supposed to receive the scanner saying that they made a mistake and did not fulfill the order. A day or so later I received an email stating that they were mailing the scanner to my billing address (where no one was available to receive the order) and not to my shipping address as requested. They also shipped using regular mail, not 2nd day air!! I called and complained so they reshipped the item using expedited shipping to my shipping address. Luckily, I just received the scanner in time. Two weeks later I received a bill for the scanner, even though I used a gift certificate. I telephoned customer service and they said that my gift certificate was rejected. Tiger Direct did not do one thing right on this order. It has been a complete nightmare and I will never ever order from Tiger Direct again.

This company ripped me off to the tune of $899.00 though fraus & misrepresentation. Do not buy anything from this company. They presently are being investegated by several state and federal agencies
for misrepresentation of the product they sell and guaranty.
In my opion a bunch of crooks.

Tried to order item #A180-156301 ISS online listed for $299.00 with instant savings (no mail in rebates)When added to cart it shows different item and price with mail in rebate.  Used the online chat feature and spoke with a rep. informed me ...
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If you want to get a preview of alzheimers disease, contact Tiger direct with a problem. They either do not respond, or respond with an answer that has absolutely nothing to do with the request you have made. It may be that their service people are foreign and have only a limited grasp of English, or it may, and is more likely to be, that they are masters at the art of doublespeak. you know, like the guy with the finnegan pin interfering with his curniflow of the uptakes.

The result is that you are likely to give up trying to get them to hear you, and that is apparently fine with them.

The sad part about TD is that they started out selling junk, then graduated to being a pretty good company, and have now gone back downhill.

I would almost guarantee that there was a buy out, and a management change that took their service department off shore.

The bottom line is that they now suck.

In the past, I have often assessed the quality of a retailer (whether it's online or in store) by how smooth the transaction goes.Time has shown me that by doing so, I only look at the visible part of the iceberg. Only the big piece will come to ...
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I have purchased almost all my computer related products from Tigerdirect/Compusa. They have a great selection and even better prices.

I recently bought a mouse online because I wanted a specific older model that I have previously owned. I recieved the item and you can tell the package was opened and they have "doctored it up" to look new. I went to the site and gave a 5 star product review talking about the quality of the product and what I like about it. To vent my displeasure with their dishonesty about sending me an open box item when i paid for a brand new item, I added a second paragraph explaining the situation.

Tigerdirect approved my review for their site, but took it upon themselves to edit my review and remove the negative comments i made about their dishonesty!

I could forgive them for sending me an open package because the mouse works and looks like new. But after 2 incidents in a row and that type of dishonesty, I'm done with them.

A pathetic way to do business.

TigerDirect was suggested to me by a computer friend but I'll never order from them again.  A day after I placed my order (which I will have to admit was pretty easy), I received an e-mail stating everything I ordered was on backorder.  I began ...
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I have been a loyal Tiger customer for 10 years now.  I have shopped both online and at a local store in Raliegh and have had no issued until now.  I bought a $200.00 netbook and had it shipped to my son in Californai.  I paid to have it ...
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I ordered a Thinkpad T420 from them and they advertised the 41786VU. I bought it thinking it was a pretty good deal despite a bad review I read while checking out the reliability of this site. The review basically said that he ordered a Thinkpad T420 ...
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I ordered a power supply from them - the price was ok. Their basic shipping is extremely slow, unless you pony up the extra money for quicker shipping. Once I got the power supply, ALL the specs are different than what is listed on their website. Their ...
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My husband and I are kicking ourselves for not reading the reviews of TigerDirect before we plunked down $350 dollars for a widescreen computer monitor. After 11 days, they won't ship, they won't cancel our order and they don't give us a bleeping refund!!

Similar reviews from Google checkout say it all. Someone was sent an empty box and they can't get a refund. Another person still hadn't received their refund after three months!!

These people are liars.

After canceling our order and waiting more than 24 hours for a purported refund, we were told that whoops, they were about to ship out items that very day (the day after we canceled our order) and they had to stop shipment so that's why we couldn't get out refund. They are full of promises and no action. What a crock!

Avoid at ALL costs!!

I purchased a Lenovo lap top from Tiger Direct with a 3 year warrantee. Within 1 year of owning the product it started having problems. The screen would go off and on or flicker, the computer slowed down to a snails pace. I called Tiger Direct and they ...
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Absolutely terrible!  Watch out, these guys have no scruples and do very shady things.  My recent experience has been a disastrous one with the sales guy blatantly lying.  NEVER will I buy anything from these crooks.  I am convinced that these sales guys have no intention of resolving anything except just billing you. 

Dell has a lawsuit against them, and so has the State Attorney of Florida.  Look at their background in Wikipedia, and read other reviews.  There is a pattern of behavior here - and it is not based on  one lying salesman, but appears endemic to the company.  Wish I had checked their background before ordering from them. 

Here is an opportunity that TigerDirect does provide - Real life experience of how you can be scammed !  Play with small dollar amount though, because you may lose it all.

I ordered a pair of Boss Marine waketower speakers from Tiger Direct after waiting for 4 days to receive the speakers they finally came I opened the box and guess what only 1 speaker so on a Friday I called them and after waiting for 15 min on hold I ...
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Bought a whole AMD set but had to replace the motherboard to get one that supports Crossfirex. The rep told me to buy a different board and he will cancel the ordder that I previously made. Upon checking my order status the next day, the board that was supposed to be canceled is due to arrive within the day. I tried calling but cant seem to get through and one time got the rep hung up on me. Next is the Replacement MOBO that i got. They already had my account info, my billing address and my shipping address which are 2 different locations.  I called them this morning about it and the rep said that they cant do anything about it because the item has been shipped. So now I have to get the MOBO from my billing address which is around 2 hours away from my shipping address. So now I'm stuck with 2 AMD MOBOs one for SLI and one for Crossfire and I bought from TD an ATI Crossfire Graphics card already. First time buyer and the experience was and is still more than disappointing.

I purchased a $500 plus build it yourself computer bundle from TigerDirect that included an Asus P6H55-M LX motherboard.  I have been very pleased with TigerDirect and Asus in the past but this time the Motherboard was not as advertized.  TigerDirect's web site spec for this item says it includes an IDE header.  Turns out only the LM version does.  I informed TigerDirec of this error by e-mail, phone and their feedback form on-line.  It's been over 3 weeks, I've RMA'd the board, and they still have not corrected their web site.  I guess they just don't care how many items get returned at the customers expense.  Next time I'll buy from NewEGG.

STAY AWAY!!!  They will negatively impact your credit score.  I tried to order a product from Tiger Direct only to be asked at the last minute to put in the last four digits of my social security number - "To validate my identity".  Reluctantly I did and all of a sudden they had pulled my credit report and were asking me questions about my car.  As you may or may not know, every time someone makes an inquiry on your credit report it actually lowers your credit score!!!  I will never visit the site again.

TigerDirect is the worst worst worst place ever. I ordered a laptop that turned out to be DEFECTIVE. The video card was shoddy. When I tried to return/exchange it, I got the worst runaround I have ever experienced. I was first told via I could return it if I called customer service, who then told me that the warehouse might reject the return. I emailed and was told it'd be fine I would just need to request a return label, so I did.. then I was told that I needed to call customer service again. THEN I was told it was now past the 30 days and I was no longer able to return it. This is like a health insurance company or something, I swear. EVIL EVIL EVIL. DO NOT SHOP HERE unless you want bad merchandise that you cannot return!!!!!!!!!!!!!

VERY unhappy with shipping policy - wanted to order 2 day, would have been charged for 2 day. Estimated delivery was three days. Was told it would be three days due to the fact that the order was being drop shipped and would take 24 hours to process. The person I spoke with when I called to inquire about the 3 days did not care that I was unhappy and offered no help at all. Did not place order.

I know this is a long time after the fact, but I ordered for a friend a new monitor from Tiger Direct.  Unfortunately, this was done a few days before 9/11.  The product was never recieved, but the charge was made on the credit card.  Multiple emails were sent to Tiger Direct, but they were not answered.  A dispute was put in with the credit card.  They contacted Tiger Direct, and then would not reverse the charge.  My friend was out over $200, and never got the monitor OR the refund.  They claim she received the item, but could provide no proof of this.  I realize this was at a terrible time in our history, but I expected better service.  I have NEVER ordered from Tiger Direct since then.

First, before I get into all the issues...I have to say Tiger's CS reps were always extremely nice, even with me being so upset with all the horrible issues I had with products ordered from them...To get into just that, years ago I ordered a ...
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TigerDirect kept my order at "In Process - Your order is in process" for 2 weeks and when I called they said it was due to the item not being in stock! Um, can't they update the order status to something less misleading then?

They also told me that they had no plan of restocking this item! So why were they keeping my order "In Process" for 2 weeks then?

Finally, EBILLME withdrew the full amount 2 days after I placed the order, even though there was no stock! This is a joke of course, the tigerdirect representative said that's EBILLME's fault, which may be true - not sure.

But even ignoring the fact that they had charged me for more than 10 days without shipping the item, the fact that they didn't contact me when they knew the item wouldn't be restocked is totally unprofessional.

Tiger Direct attempted to defraud me by advertising one item, but shipped me a different item of lesser value. Tiger Direct then attempted to convince me that these items were really  "all the same operating system". Using Amazon.com, I ...
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Ordered: Sony Vaio Laptop and a Laptop MouseOrdered date: 5/11/10Shipped date: 5/14/10Estimated date of arrival (What they said): 5/17/10I ordered a Sony Vaio laptop and a mouse for a total of $820 or so. I read that if i placed my ...
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My first review was too short, I guess. So here's a longer one! These folks are really helpful!  I had a terrible experience with CyberPower PC (avoid them!), so I decided to check out Tiger Direct. Placing the order online ...
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I just bought a Mio M401 GPS, a universal hard case for the GPS, a GPS holder for the dash and a Transend 2 gig SD card for my camera. Recieved free shipping. Total price was $115 and change. Recieved it quickly and everything works great. I like Tiger Direct. I have ordered from them before and have never had any problems. A great place to order from.

My experience with tiger direct has been horrible.. I will just copy and paste the email i sent to them as it summarizes a week of stress and being put on hold. Hello, I recently purchased an expensive laptop from you guys and have been through ...
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