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Dec 13, 2007
Dec 13, 2007
Horrible customer service!!!!!!!!
I ordered a present for my aunt over a month before Christmas. Two weeks later, TWO WEEKS LATER!!!!, I get an email from Red Envelope saying that they regret to inform me that they won't get it to her until January 25th. If they had told me about that a day later, even a few days later, fine. But two weeks later really puts me in a crunch to figure out what to do about her Christmas present. Not to mention there was absolutely no apology in their email to me. So I call customer service and get a supervisor named Dean who tells me that "we regret to inform you" is actually an acceptable form of apology, that every company makes mistakes and gets some bad reviews, and basically did not care in the least that I was inconvenienced. While I always enjoy a good condescending English lesson, I had to tell the smug Dean that in fact they could do much better than "we regret to inform you" when apologizing to their customers after screwing them over and leaving them without a present for Christmas. I have to say, I completely understand that this is not the end of the world, that I am lucky to be able to buy Christmas presents in the first place and that everyone makes mistakes. But I was nice when I called and all I wanted was a bit of understanding on the other end of the phone. Customer service at all levels of this company is actually a customer DISservice. He promised to cancel my order, but if they still charge me (as one other reviewer mentioned), I am going to be completely irate.