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REI
 
 

REI

Average Rating 4.75/5.0 store rating 5,099 store reviews
Customer Service 5
On-Time Delivery 5
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by: REI Shopper
October 4, 2008
Author's Rating: 5/5.0 store rating
No problems in 12 Years of shopping @ REI.

by: REI Shopper
October 4, 2008
Author's Rating: 5/5.0 store rating
I love this store and I love that fact that I can ship right to the store and pick up with out paying shipping. It also gets me into the store to shop around for other items that I need or don't need!

by: REI Shopper
October 3, 2008
Author's Rating: 5/5.0 store rating
Faster delivery than promised, no wait time for pickup.

by: REI Shopper
October 3, 2008
Author's Rating: 4/5.0 store rating
This is a store I like to tell my friends about.GREAT

by: REI Shopper
October 3, 2008
Author's Rating: 5/5.0 store rating
Order arrived earlier than I expected and the person helping me at pick-up was very nice and appreciative that I had my paperwork in order so it took only a moment to locate my order for me.

by: REI Shopper
October 2, 2008
Author's Rating: 5/5.0 store rating
What a marvelous store and what a perfect operation

by: REI Shopper
October 2, 2008
Author's Rating: 4/5.0 store rating
GOOD

by: REI Shopper
October 1, 2008
Author's Rating: 5/5.0 store rating
simple and reliable as it should be.

by: REI Shopper
September 30, 2008
Author's Rating: 5/5.0 store rating
I love shopping at REI. The only concern I had: I ordered 4 water containers. They arrived in 1 huge box. I saw those same items in the store being sold individually. The box was very cumbersome once in my car, that I had to empty the box in the parking lot, and then the items fit perfectly in the rear seat of the car. I'm glad REI took care of the empty box.

by: REI Shopper
September 30, 2008
Author's Rating: 5/5.0 store rating
My order was shipped ahead of the scheduled date and arrived early! The product was as described and works quite well. I will use this service again as it is virtually painless.

by: REI Shopper
September 30, 2008
Author's Rating: 5/5.0 store rating
Efficient, easy to use. Very pleased.

by: REI Shopper
September 30, 2008
Author's Rating: 5/5.0 store rating
Good experience - received items in short time and they were wonderfully received as gifts

by: REI Shopper
September 30, 2008
Author's Rating: 5/5.0 store rating
Great product - great service - well received as gift.

by: REI Shopper
September 30, 2008
Author's Rating: 4/5.0 store rating
Everything went great. I experienced no problems at all.

by: REI Shopper
September 27, 2008
Author's Rating: 5/5.0 store rating
Just one small item. Everything went just fine.

by: REI Shopper
September 27, 2008
Author's Rating: 5/5.0 store rating
great

by: REI Shopper
September 26, 2008
Author's Rating: 5/5.0 store rating
REI is great since I joined -- in the 60's

by: REI Shopper
September 26, 2008
Author's Rating: 5/5.0 store rating
They were great. Actually the product became available at the store before my item was shipped so they cancelled the on-line order and sold the product directly to me so I received it sooner than anticipated.

by: REI Shopper
September 25, 2008
Author's Rating: 5/5.0 store rating
Have to use online and ship to home because I live over 60 miles from the nearest store. I will still shop REI before any other outdoor store.

by: REI Shopper
September 25, 2008
Author's Rating: 5/5.0 store rating
Products arrived EARLY!!! When my kayak arrived and I had difficulty working the valves, I called the REI store where I had picked up the kayak and their sales associates patiently walked me through the instructions until I got my kayak up and working! Thanks!

by: REI Shopper
September 24, 2008
Author's Rating: 5/5.0 store rating
Excellent!!!

by: REI Shopper
September 24, 2008
Author's Rating: 5/5.0 store rating
Everything arrived on time and was exactly like I ordered.

by: REI Shopper
September 24, 2008
Author's Rating: 5/5.0 store rating
Products came in earlier than expected!

by: REI Shopper
September 23, 2008
Author's Rating: 5/5.0 store rating
very pleasant friendly person

by: REI Shopper
September 23, 2008
Author's Rating: 4/5.0 store rating
i got the shoes, but because of the lack of information on the REI site concerning customer satisfation and sizing I have to return the shoes. Had I thought about that when I picked up the shoes I would have tried them on on the store. Ooops! now I have to go back to the store, which is in a very inconveneient location. I don't know what I was thinking. duh!

by: REI Shopper
September 23, 2008
Author's Rating: 5/5.0 store rating
I live quite a distance from the closest REI store, but when I need something and can't visit the store in person my on-line experience has been very good.

by: REI Shopper
September 23, 2008
Author's Rating: 5/5.0 store rating
REI shopping is always a pleasure. The people working at the four REI stores I regularly use in my travels are always helpful, and a wonderful source of knowledge of local resources and places to play.

by: REI Shopper
September 22, 2008
Author's Rating: 5/5.0 store rating
Very good assistance in choosing the bike, answering questions, etc. The staff were very knowledgeable. Previously, when a part was delayed for a bike for an extended period, the store threw in a complete overhaul for nothing. While REI may not be the sexiest place to buy a bike, they provide good, solid service and fine products.

by: REI Shopper
September 22, 2008
Author's Rating: 5/5.0 store rating
It was fine.

by: REI Shopper
September 22, 2008
Author's Rating: 5/5.0 store rating
I am very happy with all experiences with REI and I have recommended them to others.

 

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