I will NEVER shop at Pottery Barn again. I have ordered Pottery Barn furniture both on-line and from the stores. Last year I ordered a set of media cabinets and finally received it after 6 months! They tried delivering once and the vendor found at the last minute that the furniture was damaged in the warehouse. We ordered two couches this Sept. and one got lost (how does a business lose a couch?) in shipping and we still haven't received it and they can't give us a date on when we will receive it. There's something wrong with a company when they can't track their orders, when they can't meet their dates or at times have no clue when their vendor will have furniture ready, and for this to happen to a repeat customer twice is ridiculous. My advice is to never order any large furniture from them- if you're into that kind of furniture, go to Crate&Barrel.

I love the furniture at Pottery Barn, so when I bought my new home, I purchased several items that included the map console, media center, and entrance way locker. I spent a great deal of money on these items and the shipping cost was about $200. Not ...
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I have ordered numerous things from Pottery Barn Online. Master bedroom, toddler's bed linens and nursery decor and bedding, as well as dishes, home decor and bathroom towels and decor. I cannot find better quality for the price anywhere. With ...
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I do most of my shopping online, and I am a frequent visitor to Pottery Barn's website. It is clean, laid out well, and easy to navigate. One problem with the general look of the site is that the thumbnails are too small, but they have great pictures ...
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I have in the last two years bought items from Pottery Barn Online Store. This included a dining table set, rug and media stand. The products have been of very good quality. I have asked them lots and lots of questions through their web site and always received replies back with good information in one or two days. Once when their delivery contractor could not deliver my dining table, they went out of their way to deliver it over the weekend. I was quite impressed by that.
Generally, extremely satisfied with customer service, online experience and product quality.

Recently had the displeasure of ordering an item from Pottery Barn in December of 2002. The item was back ordered, which we understood. The item was to be delivered two and a half months later. We were scheduled to go on a cruise and the delivery date ...
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My overall Pottery Barn Online experience has been good. In fact, sometimes, the only way to purchase certain Pottery Barn items is via their online store (or catalog), and not in their physical store! Products generally ship in a timely fashion, and ...
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We used pottery barn as one of our registry choices. Boy, did we get the run around after. They can not track on-line purchase from the retail stores and a lot of the items purchase on-line CANNOT be returned at the retail stores. In fact, the retail ...
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If I could pick just one place to shop on-line, it would be Pottery Barn. They have great merchandise, excellent service (something we are missing in so many of our shopping experiences), and an easy to navigate website.

Actually, I would be ...
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