Avoid this store at all cost. I ordered some things for my kids teachers for Christmas. I paid for expediated shipping. The kids last day of school until after Christmas break is tomorrow and personal creations has yet to ship the items. I have emailed numerous times as well as called and no one knows anything. Please do not order from this company they are the worst!

I have ordered twice this holiday season. Both orders received in a timely manner and were both accurate as well. Not inexpensive but worth the price.

I get boatloads of mail-order catalogs delivered to my home each Christmas (I have the prior owners of our house to thank for that). I was flipping through the catalog from Personal Creations when I spied the PERFECT gift for my husband's family. ...
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ABSOLUTELY THE WORST COMPANY!!! I ORDERED 2 DIFFERENT ITEMS 2 MONTHS IN ADVANCE I WAITED UNTIL 2 WEEKS BEFORE MOTHERS DAY AND THE BIRTHDAY TO CONTACT THEM I WAS TOLD TECHNICALLY TIME WAST UP YET! WELL 1 ITEM NEVER ARRIVED! I TOLD MY GRANDMOTHER I WOULD GIVE IT TO HER AS SOON AS IT CAME IN DAYS THEN A WEEK WENT BY AFTER MOTHERS DAY SO EMAILED & CALLED AGAIN I WAS TOLD THE COMPANY THEY ORDER FROM WENT OUT OF BUSINESS. WHEN WERE THEY GOING TO TELL ME THIS????? OFFERED NO DISCOUNT OR ANYTHING THEY SAID THEY ORDERED THE MACHINERY TO MAKE IT THEMSELVES AND THEY WOULD GET IT TO ME I WAITED EVEN LONGER I JUST CONTACTED THEM AGAIN, THEY HAVEN'T EVEN RECEIVED THE MACHINERY YET!!!!!!! I AM SO IRRATE WITH THIS COMPANY! THE ONLY THING THEY COULD SAY TO ME WAS "YOU CAN CANCEL IF YOU WANT!!!" REALLY? I WOULD HAVE NEVER GUESSED THAT! i AM SO MAD, THE OTHER ITEM I ORDERED TO LONGER THAN ALLOTED TIME FRAME BUT AT LEAST IT FINALLY CAME IN!

I have never seen customer service like this. The representatives seemed unable to give informations about my order. Or maybe they simply wanted to act like they don't know anything. I have placed a simple message in a bottle on 02/08/2004. Today is ...
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This was a horrible experience. I ordered long before their christmas deadline, only to find out by email that they hadn't even started processing the order because they were had questions about it. So I waited on hold for over 30 minutes to clear up a question that could have been asked via email about fringe color (the typing in all caps that they do is annoying too.) Weeks later I log in to check on my still undelivered order to find that they have "call customer service" on the form. No email this time even. I call, and they ask me the exact same question as the first time. But wait, it gets better. Come to find out they sent the picture off without scanning it for the first part of the order, so I will not be getting that part of the order in time for Christmas at all. Cancel that now and go out to do last minute shopping. Great. I am usually able to shop internet sites and companies with relatively little fuss or problems, but this has been a sour and expensive experience. Save yourself the time, frustration, and money, and go elsewhere.

Our overall experience with personalcreations.com was an excellent one. The site is very easy to use, the check out is fast and simple, shipping was extremely fast and product quality is unmatched.

We needed to find personalized Christmas stockings in a hurry for a special project at work. After learning that the local stores needed 7 to 10 working days to deliver, I searched online and found Personal Creations.

One click and we found the product we wanted. Made the purchase and the product was shipped in 3 days. From start to finish it only took 3 days - thats amazing - especially during the holiday season.

Never in my life have I been so frustrated and disappointed in a store that I would spend time complaining about them online to others (until now). I have ordered several things from Personalcreations.com in the last couple of months and have received HORRIBLE customer service. I was billed for a bulletin board that never showed up, called and was told it was on its way (4 weeks ago), and have still yet to receive anything. To top it all off, customer service is not returning my e-mails.

In addition, I was supposed to receive 8% credit towards my UPromise account ($40 worth of credit!). Over two months later, I still have not received any credit, and, of course, Personalcreations is unable to help with this problem as well.

About the same time I ordered from PC, I placed an order with LillianVernon online. The product arrived in less than a week, looked spectacular, and I experienced wonderful customer service. I received my Upromise credit within a week. I recommend shopping there instead. Save yourself the hassle of dealing with PersonalCreations.

After reading several negative reviews for Personal Creations, I was very skeptical to purchase from ...
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Was supposed to receive a personalized rocker as a gift. Came neither personalized nor assembled. ...
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We had a baby in 2002. So I found what I thought to be a perfect sweatshirt for my husband's X-Mas g ...
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I ordered a charm bracelet for a graduation present next month. When I checked on my order it told me to contact customer service. I asked what happened to my order they said they would ask the warehouse and I never received a response. ...
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Last November I went shopping on the web because I knew that Christmas was fast approaching. Christmas 2002 was going to be my daughter's first Christmas. So I wanted to get engraved Christmas stockings for my husband, my daughter Megan and myself. So ...
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I ordered a teddy bear for my wife for Valentine's Day and got her name written on its T-Shirt.

I put in full details into the order, including a full address. Personal Creations did not send me any email confirming my order, but AFTER THEY ...
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Please never order from this store. I ordered a photo afghan making the cutoff date for GUARANTEED Christmas delivery. I received an email on Dec 17 saying the item was mailed. It is now Jan 3 and I still do not have the afghan. I have called many ...
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Nov 5, 2001
A friend of mine was getting married and I thought it would be a good idea to send the new couple a personalized gift. I pride myself on being a thorough researcher when it comes it making purchases (that’s why I love epinions!). ...
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I placed my Christmas order through the Internet on Dec 8th. When I had not received it by Friday, Dec 21, I sent an email asking for the UPS tracking number. No response. I followed up with another email the following day. No response. Called them ...
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I have ordered from Personal Creations at least 5 times. Their selection is excellent and I can find personalized gifts for everyone I know, for every occasion.

We purchased a "grandpa" denim shirt for my father-in-law after his first ...
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I first heard about this company through a friend of mine- who knew it way back when it was just starting out, and had done direct sales with them.
Over time, I had forgotten about it, and it wasn't until I received a cute gift- and the box was ...
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Very rarely have I worked with a company that was such a textbook example of how to do online services poorly. I would consider myself a fairly savvy user of online merchants and I will do my darndest to make sure that no-one I know purchases anything ...
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Every Christmas I fret about what I am going to give my mother. She is meticulous and usually anything I buy turns out to be the wrong thing. Last Christmas I decided to shop online and try to find something I thought she would like and personalize ...
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