Terrible return procedures, most items not returnable to store, "5-day pickup window"

Full Review
I had ordered a $400 software program from Office Max.com, but the CD was defective. I had supposed I could return it to a store, which is why I Office Max with Brick & Mortar over someone like Amazon, but the item was 'not returnable' to a store, or only at store's discretion and I quote "if the store feels like it". Customer Service could not even give me a specific pickup date, but only a "five day pickup window", starting in 3 days. I was going on vacation in two days, however was told they could not extend the pickup dates past the 14 day return window. I was then instructed to call to ask if the local Office Max would accept a pickup 'for me' in a few days. When I called,the store said that 'it would be complicated' since they use DHL and Officemax.com uses FedEx. The store told me to phone the local distribution center, where suddenly and miraculously someone found a way to schedule a deferred pickup on a specific day, apparently waiving the 14 day return. I will never again use Officemax.com, and have been soured to their brick and mortar business through this disjointed and ridiculous 20th century return experience.