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Oct 20, 2010
Oct 20, 2010
ABSOLUTELY HORRIBLE - UPDATED (see below)
I recently ordered an External Expansion Drive (Seagate 2TB) from Office Depot. The order was placed by the store employee, who did it correctly (even though it took time to get it right). It was scheduled for a two (2) day delivery to my home. After waiting a couple of days past the two day delivery I phoned Office Depot and they assured me that it would be two more days.
After a few days, after the extra two days, still nothing. Online it showed that my account had it ordered and there were NO back orders, but it had not shipped. After speaking to the store representative who sold it to me, he tried to get information on the order from the Office Depot shipping dept. He got no better information or treatment than I did. It is now 15 days since ordering it and I finally got them to cancel the order and refund my money.
I had bought one of the drives from the store, that it had in stock. I will keep this drive and try to find another one like it, it is a very good price. The drive itself is very solid, as I have found Seagate's to be.
This experience with them has spoiled their reputation with me, hopefully others will not get treated the same way. If they have something on sale I will have Office Max or Staples or another store honor the Office Depot ad. I work too hard for my money and have spent too much time, MY time that I have now wasted on them.
All I got from employees and online reps was the run around, calls never returned until I became a thorn in their proverbial butt (really it is a pain in the side).
I hope you receive good customer service from the company. At least better than I received. In the past the service I received from them was excellent. If you buy a Seagate drive, you can never go wrong.
UPDATE ON DRIVE:
I just purchased the Seagate 2TB Expansion Drive at Amazon. It was $10 less than I paid, for the one I got. It is scheduled to arrive within 5-8 days. No shipping charge because I choose the Free Shipping from Amazon. They have more, not sure if they will last long or be gone, but I want to get maybe another 2 of them from Amazon.