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Northern Tool

Northern Tool

Average Rating 4.23/5.0 store rating 883 store reviews
Customer Service 4
On-Time Delivery 4
Author's Rating:
4/5.0 store rating

By:  fishinggonebad
Nov 18, 2011

Sales Pricing,Online purchases and Store Prices

Rating: 4/5 stars
Full Review
Buyers need to watch closely at the Northern tool sales, catalogs, discounts, on line purchasing and in store pricing. They are not the same. Stores will not Discount or mark down to reflect any national discounts or sales advertised by corporate, except for in-store sales. Big difference. Do your home work, Keep records, copy sales receipts to keep a readable receipt for refunds as ink is designed to go away.  Per the corporate  Norther tool customer service manager, the local stores has no knowledge, by design, of any national sales sent out to customers by email or catalogs. This is set up so un knowing customers going into local stores will pay full price instead of sales prices as advertised.There is also a difference with in-store sales mailings when ordering on-line. Per the corpt. customer service manager, the only way around this is to bring the sales info received with you to get the discount. Stores have no way of looking up or knowing about the sales unless you have it in hand, Per customer service. This has happened to me 3 times in the past couple months. Buyer Beware.. I still love northern tool, Wished I had known the advertising design/game plan.