Be very very careful if the item you are ordering is from a "marketplace" vendor.  It is as bad as going in blind.  Newegg does not help.  Newegg
does not support claims.  Newegg will not help solve problems.

I order a product for the holidays on 12/15/2010 with 5-7 day shipping.  I got the order on 12/28/2010. I never got an update it was late.  I checked the newegg.com site and was never told it was not shipping.  The only time I finally got a date was once I started sending emails asking to return it.  All of this after the Christmas deadline.

You think you are dealing with them and get the old "bait and switch".  As much as I have liked them for the past dozen or so orders, this past experience was so so bad that I cannot ever imagine giving them a penny, even if they try to entice me with "free shipping".

A 42 inch flatscreen TV arrived with NO exterior packaging in its own flimsy box that was open at one end and visibly damaged other places.  When my husband called Newegg, he was told that another company had sent the TV and that Newegg had no control over the shipping.  We refused delivery, cancelled our order, and can't believe the poor handling of this situation by both Newegg and the unknowncompany that sent the TV.

After buying an item I was offered a ten dollar credit on the next purchase. I never recieved this credit NEWEGG gave me the complete runaround

Order was shipped promptly and well packaged as usual. Items are in stock as advertised most of the time. Only once in my history of buying from them did they cancel an order on me due to no stock.

Fraud on cell phone purchase from Newegg.com.  Newegg has fine print at the bottom of the cell phone page that washes their hands of responsibility for cell phone sales.  Appears Newegg is selling access to its customers for some ...
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VERY UPSET CUSTOMER!!
I ordered 2 Samsung Cartridges & 2 HP Paper stacks.A few days later, I received the PAPER ONLY & got an email from Paypal stating that the Samsung Cartridges amount were refunded back to me. Called newegg & asked why, and they said its because my phone number was INACCURATE.What? That is TOTALLY INCONSISTENT & MAKES NO SENSE!
All items were placed on the same order, at the very same time & yet Paper could be sent & NOT my cartridges? 
And So I end up paying $18 for SHIPPING OF 2 stacks of paper!?!!! That's ridiculous!

I ordered Windows 7 Home Premium from Newegg for $99, and I received a 64 bit only copy.

Their CSR says they are not responsible for info on their web site because it is guaranteed by the manufacturer. They will not refund or exchange it because "it is opened". I had to open it to determine it was 64-bit ONLY.

At $99 that turns out to be a ripoff too because I got a 3 license upgrade directly from Microsoft for $149. Regardless, I will not be ordering any more software from Newegg.

Jim

I have made a number of purchases from newegg.com over the past two years and have found them fast, price competitive and the Customer Service Rep's friendly and attentive.
I found one problem/concern and strongly advise anyone who returns an item to check the figures carefully. If you place an order for several items and mix price "specials" with regular priced pieces you may be shorted when a credit appears on your credit card statement. On the two occasions I returned an item I was given too little money. If after your purchase an item goes on sale or is offered as a special, which happens quite often, your return credit is based on the new lower price-Not what you actually paid for it! For whatever reason, if a portion of your purchase included some item(s) on special, Newegg assumes that All items were that way. When I contacted Customer Service they acknowledged the "error" and did credit the correct amount, but when it happened the second time I got the same story and I feel that it is a revenue enhancement tool that is quite effective.
Other than that policy, I still recommend them for Internet shopping-on the condition buyers are attentive to the return receipt and prepared to challenge the amount credited.     

Fraud activity on my cc, received no help from Newegg.  Won't buy from them again.  They wouldn't refund the charge or help at all.

Its no question that Newegg is a great place to shop, but my last two orders were REALLY slow.  It took over 2 days to process my orders and from time of purchase to delivery at my door took over a week.  Two separate orders a week apart were ...
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First off, I would say in general, I love Newegg and I have been ordering thousands of dollars a year or more from them. But, I am disappointed with a few things from them. Mainly, I have no way of knowing how many items are in stock. The only way to ...
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I have not ordered from newegg.com for a while, but when I did I had a good experience.  I previously made several purcahses and was very happy with them.  However, my most recent experience with their customer service is just horrible.  ...
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Shopping fro Newegg is easy and peaceful for me.
They have eveything in stock and their prices are pretty cheap.
Their shipping and handeling was quich and neat as described in their website and thanks to them I have found the right place to buy my electronic stuff from

Thans again guys in Newegg:)

Update: Got some traction on this issue ~ Newegg customer support has been helpful ~ newegg is very good but for me it's still a bit of a chink in their armor ~ hopefully this was the exception to an otherwise good companyNormally for new items I ...
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An easy stress free shopping experience. Order shipped when they said it would and arrived when they said it would. This was my first time shopping at Newegg and everything went as promised. I would shop there again.

good information, good delivery. I would not hesitate to order from them again.

Good information, on time delivery makes this a great place to shop.

Low stock on the item I wanted (I also had to buy some elsewhere), but otherwise the experience was great!

Newegg.com is a reliable and reputable online retailer. I have placed orders with them consistently for several years and recommend them to friends and family regularly. They provide reliable products at reasonable prices and have good customer service.
Newegg has rightfully been awarded several awards, including many for the first choice in online shoppers.
Newegg specializes in computer components, both hardware and software, but has expanded to also include other electronics and software.
Newegg is one of the top online retailers in the world by sales and continues to become a first stop for online shoppers looking for name brand, reliable computer components at competitive prices.

I had to cancel the order, they showed a tracking number for 2 days and the order still at the warehouse. Will never order from them again.

Ordering was very easy and it was received on time.

Products are always as listed and good quality.

Excellent

Good price. Good company

I placed a rush order with Newegg and received a confirmation that it was timely placed and processed.  I even received an email saying that it shipped that day.  However, my rush order was not shipped as stated in the email  It went out the following day.

When I contacted customer service, they could only respond that rush orders are not guaranteed.  When I asked multiple times about the email that stated that the package had already shipped, she ignored me and passed me to her supervisor.  The supervisor could only say that she was sorry as the email was wrong.

It appears that they mislead me to only get the sale which they refused to cancel and will lead to a dispute of the charge and a return of their package.

UPATE TO REVIEW BELOW: Newegg has made a great effort to contact me and make resolutions. It's nice to know a business will make such an effort.  I had to return a laptop because the videos weren't playing properly from when the ...
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Easy, reliable and had the better price

Newegg.com Is absolutely great from their selection of products and brands to shipping. everything is always packaged nicely and sent out super fast! I recommend them to friends and family every chance i get to do so. also i will continue to shop Newegg.com in the future.

Excellent!

Good price. Good service. Pleased with this transaction.