Warning: Do not order anything from NEWEGG. I ordered Lenovo ThinkPad 43N3423 500GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s Internal Notebook Hard Drive. Few days later, I received a Toshiba Internal Notebook Hard Drive with a ...
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DON'T BUY AN EXTENDED WARRANTY!!!  I've been a fan of NewEgg for a long time.  I have bought several laptops and over technology.  Never again!!!  This time I purchased a laptop for my mother.  To help her avoid hassle I paid an ...
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i have been a newegg loyal customer for over 10 years. my recent orders with newegg are getting voided.  i have been using the same credit card and same information for the last couple of years so this doesn't make any sense at all.  i have ...
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I was a loyal Newegg customer because delivery was fast and products worked out of the box. Unfortunately, their customer service turned out to be horrible the first time the product did not work. I ordered an MSI gaming laptop, which arrived ...
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I paid extra $12.95 for expedited 2-day delivery for a Hard drive. Today is the 4th business day and I still have not received it.

Their customer service said that all orders are subject to a 1-2 day order processing, PLUS shipping time - they pointed me to a fine printed link at the very bottom of a page. So I paid extra to have 4-day delivery!

Absolutely unethical business practice.  2-day delivery means 2-days, not 4!

Newegg's Customer Service was absolutely terrible when I tried to buy a Heatsink from them on April 3.  The heatsink I tried to buy had a daily deal for that day, and I wanted to buy it using a $10 gift card I had.  The only problem with this ...
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I ordered a barebones kit from newegg.com and it arrived very quickly. I set it up, easy install, but it did not turn on at all. So after a few hours of trying different things, I came to the conclusion that the motherboard was DOA. So I sent it back, and 1 week later I got a new motherboard. I set it up once again, and with different symptoms, and now with help from a new tech buddy of mine, we came to the conclusion that it was another DOA motherboard. So.. We sent the motherboard back for a replacement. It's now been over a month without a PC, and Newegg.com has come to the conclusion that there was a bend on the CPU holding pin, and now I cannot get a new motherboard, or a refund.
This is why I am writing this review. The shipping is great, but I had awful service from them.

Never fails me. This store is great. If you know the type of item you need to build a computer, this is the place to go. The prices are excellent. Fast shipping, too. They say three to five days. I always get parts in two days and sometimes next day!!!

I just had an absolutely horrible experience with Newegg today.  I've purchased many computers and various technical equipment from them over the years, in fact, this was my 13th order with this company.  5 days ago I ordered another computer ...
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A little bit about myself. I’m a formal CSR (Online sales and Customer Service for a cable repair department totaling 3 years) that graduated college, and got a job working for a company that is contracted by the Department of Defense, therefore I ...
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I ordered a single Radeon 6970 graphics card for $389.99 USD from Newegg last Saturday. When I placed my order, their site said it would take 2-3 business days to receive.  The following Wednesday, I checked the order status on their ...
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Order # 84259319..Purchased Antec Neo Eco 400 PSU. It was flawed (one female connector on PSU main connector smaller than others.) It ended up ruining my motherboard (an ASUS board I had for 2 years.) After posting a review on reselleratings.com a Newegg rep. "Diane" called me offering a 100% refund. I informed her I repaired the PSU and only a 50% refund (covering the final cost/loss of a replacement motherboard) was all I asked. I got an e-mail stating it would take "3-5 business days" to credit my account. It is business day # 5 and the refund is NOT posted or even pending. I just ordered a "complete" home theater LED projector "system"...guess where I did not buy it?? A company is only as good as its word.
UPDATE: Refund posted to account, but not when promised.

This is an excellent router, easy to set up, works as expected, perhaps even better, great speeds, and it was received even before I expected it! I would do business with this vendor again and would recommend this vendor to others.

I visited Newegg.com several times, checking prices and comparison shopping, before I actually ordered from them. I ordered an external hard drive and was delighted when it arrived just when they said it would, only a few days after I ordered. A friend, ...
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Quik synopse bait and switch tactics avoid:  details read belowI recently attempted to buy a 59 inch Samsung 3d smart tv (Pnd6500) from newegg.  It was onsale for a great price 999$ and seemed to good of a deal to pass up.  I was ...
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I am a very experienced computer builder. I routinely purchase computer supplies online from various vendors. During my most recent build, Newegg.com sold me a faulty mainboard; specifically an MSI x58a-GD45, which had a faulty DIMM_1 slot. When ...
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I ordered an "in stock" computer from them over the weekend with 3 day shipping. Now I didn't expect them to ship on the weekend but I expected them to ship on Monday or Tuesday. I called them on Tuesday night and they said that my order was "processing" ...
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I ordered a pc from Newegg, and unfortunatly it was sent to me defective.  Needless to say after three days the computer had stopped working.  Unfortunatly in the three day time span the computer was working I had gotten rid of the original box that it was shipped in.  So now a 3 dollar box is going to leave me stuck with a 1500 dollar paper weight, because of Neweggs poor return service.  They recomended I go through the manufacturer, but they will only fix what is borken and quite frankly I dont want something that broke within three days fixed I want to shop elsewere.  

price was great, product is what we wanted, however, they kept the order in the processing stage for more than a week, because the shipping address was different than the billing address for the credit card. Had a similar experience at another online merchant, and because of it an associate who had shopped at newegg before and had an account agreed to purchase it for my son who is away at school, hence the different address. so after my poor kid waited two weeks because of the online merchant I used, he still waited another week because of newegg. NO communication whatsoever from these people, virtually impossible to get a live human to speak with and they are holding money hostage, and have still not shipped it. I should have paid 50 dollars more for the same product at office max, got my reward points and a rebate, then fedexed the stuff myself. It would have cost me the same amount and my kid could do his schoolwork.

I've been shopping at Newegg for several years.  I purchased several full systems and tons of drives, monitors and other computer part from them as well as home entertainment items.  I love them.They ship very faster, and delivery is ...
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Note: This was originally posted as an Express Review.  I've redone it to be able to add the additional information at the bottom.Having a been a loyal and frequent customer of newegg for the past 7 years, I can only describe their recent ...
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I ordered 2 different micro USB chargers from NewEgg.com.  Found it odd that the order was immediately split into 2 separate orders, but no big deal.  Unfortunately, one item was delivered and the other was not.  I filled out an online inquiry which was not responded to for several weeks. In the mean time I made a telephone inquiry and was told that NewEgg could not help me with the product that they sold me and I would have to contact their supplier myself!  I guess their policy is customer disregard rather than customer service.

Every purchase I've had with Newegg has been flawless. The speed with which they process orders is perfect. Living within 100 miles of their SoCal Warehouse is beneficial, if I order something on Friday or Saturday - I usually have it on Tuesday. The only time I had a problem customer service resolved it without issue. 

**Update 08/18/2011** Hours after I wrote this opinion, I was contacted by Maverick from Newegg.com. He apologized and assured me that he would standby the product (although ASUS didn't). True to his word, we sent it back and he immediately credited our account (he would have given us a full refund but I thought a refund was a good compromise). I WILL DEFINITELY USE NEWEGG.COM AGAIN.

Bought an Asus notebook from them on 02/27/2011. In May of 2011, the defective unit broke. I had it repaired through Asus and got it back in the beginning of July 2011. On July 22, 2011, the unit broke again (same exact problem). Told Asus that I wanted a replacement or refund; they direct you to Newegg. Newegg refused to replace or refund me for my Asus G53jw notebook even after acknowledging that they were advised that it was defective. They claim that it is Asus' problem and Asus claims that it's Newegg's responsibility to replace or refund.

Do not buy from Newegg or an Asus product

"

I have purchased may things from NewEgg over the past years and for the most part orders get processed quickly, things arrive early and if there's a problem, customer service steps in and resolves the issue.Unfortunately this time Newegg is ...
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I needed to get an order on Saturday in order to complete a build for an employee that would be starting on Monday.  I order the necessary parts from NewEgg, chose Rush Processing and "NewEgg Next Day Air", thinking naively that the only Next Day option would default to FedEx.  Imagine my shock and horror when my order confirmation came through with a UPS tracking number.  I talked with a customer service representative whose position was basically, "tough cookies, it's already shipped, have a nice day."
After years of being a loyal NewEgg customer and recommending them to countless friends and colleagues, this is the second problem I've had with them and UPS in 4 months.  I am extremely disappointed and feel abandoned by NewEgg.
I know other parts suppliers that would have made this right rather than ignore the problem.  I will be using them in the future.

Placed an order at 1:30pm and it shipped out at 3:20pm the same day. Doesn't get any better than that.

Ordered laptop memory on Sunday from Newegg.  Also ordered small cable and adapter from two other merchants.  Cable merchant, Newegg and me -- are all in California. Cable shipped USPS arrives Tues.; adapter shipped USPS (from Pennsylvania!) arrives Wed.

Memory from Newegg delivered to their DHL shipper on Monday, ships following day then arrives at a city 10 miles away on Wed. 4:30 a.m.  It's now Thurs. 6 p.m. and according to their tracking info, it's still sitting at the terminal 32+ hours after arrival there.  Maybe I'll see it before the weekend?!!

Newegg is the best electronics Internet store, they have a big variety of items at a very cheap price and the shipping is fast. The customer service is awesome. You can't beat Newegg, Newegg rocks.

Newegg is a scam. Ordered laptop with my credit card, order was put on "void", no word about why. Ordered again with a debit card and again order on "void". Customer support was of no help what so ever. Worst the funds were blocked for 5 days!!! Never will purchase anything from this shop. Waiting for the refund !!!