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Newegg.com
 
 

Newegg.com

Average Rating 4.49/5.0 store rating 4,290 store reviews
Customer Service 4
On-Time Delivery 5
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by: sassysue1955
February 19, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have been a long time purchaser from Newegg.com. I have purchased software, ethernet cables, computer accessories, and other items from them in the past. I have mixed feelings about Newegg.com. Th eir prices are great, ...
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by: vbotics
January 12, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered a JXD S5300 from NewEgg.com on Dec 1st, the delivery time was 5-15 days, but arrived on Dec 26th.  My son used his new hand held game system for two weeks when the software glitched out.  I contacted NewEgg and was told that their 30day return policy is from the invoice date, aka the order date, and they would not be providing a refund or exchange.  It’s bad enough when you can’t get your delivery dates right, it’s really bad when you miss the delivery date by 90%, and you subtract the shipping time from the RMA policy.  I will never order from NewEgg again, and I don’t see how Google can promote them as a trusted partner.  I guess you can’t trust google either.  I should of stuck with Amazon, at least they have had my back when it comes to returns.

by: bailey1911
December 30, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
http://Newegg.com  sent me a faulty item and promised that the replacement will be sent via 2 day shipping verbally by Veronica and in email confirmation.  After receiving the tracking number and looking it up the scheduled delivery was set for ...
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by: iherve
December 6, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Quick and efficient. Perfect for me. I did my christmas shopping in less than 20 minutes. The shipping was fast. All was just perfect.

by: maxputin
December 1, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
On Black Friday I bought two of Polk 65T speakers with a $50 rebate each. But a fine print on a rebate form said that you can submit only one rebate form a household, so instead $100 rebate you can get only $50. In what universe somebody buys only one speaker? Some MONO enthusiasts? What a clever scheme!

by: hammerjack
November 21, 2013
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Received the item on time. After opened the box, found the inner packing container box of the mini-computer was crumbled and torn and cracks every corner, looked like repacked with crushed packing picked up from recycling bin. Worried about the quality of the mini-computer and so I tested it right away. The computer worked fine and the outside of the computer looked clean. I complained to Newegg about the packing material. They asked for photos, I sent photos of the box at every angle showing the inner torn box (noted that the outer packing box was in prefect shape). Two weeks later, they sent me an email notifying me my Newegg account had been suspended, without any explanation. What a move! Well, I didn't plan to buy again from them so I don't mind. But still a bit furious about this kind of response. Need to alert others.

by: blazen8899
November 15, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Newegg is the first place I look for computer hardware and accessories. I have never had any issues with Newegg, and the fact they offer fast and free shipping for most to all items is great. My past purchases with Newegg have been quite easy, ...
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by: consumer1212
September 17, 2013
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
We purchased a modem from Newegg.com but it turned out to be the wrong type.  When we returned it, we had to pay the shipping costs which was fine.  However, Newegg.com also required that we pay a 15% "restocking fee" which is flat out extortion and ridiculous.   I will not order products from Newegg.com again unless I am 100% confident that I won't have to return them.
 

by: jblang
September 4, 2013
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I have been a Newegg customer since 2007, and in that time, I have spent thousands of dollars with them. After my last experience, I have some reservations about shopping there again.I moved about a year ago and I have emails from Newegg proving ...
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by: hkytlau
August 20, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating

*UPDATE* 08/21/13

Newegg contacted me through phone/email regarding the purchase and offer to issue full refund and paid the return shipping fee.

Thank you newegg.

*UPDATE*


I made a purchase of a external unit at newegg recently.
They shipped me a used/return item(item came with out shine wrapping, there is dust everywhere)
I requested for a refund, they charged me $18 dollar to ship it back and 22.50 for restocking fee.

At the end of the day, I WASTED 1 week of time and short of $40+ dollar.

TOTALLY UNACCEPTABLE

by: cruiselion
August 16, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I placed an order early morning Tuesday for an off the shelf product.  Their website states that for an extra $4.99 for 3 business day delivery I could have the item by Friday.  It then took them a full day and a half to ship the item which ...
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by: dhj54
July 25, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
This company is a nightmare. I ordered a refurbished GE X600 digital camera from them and the wrong color was wrong, there was one part missing, and the LCD screen was damaged. I had asked for a replacement, but after several days they decided they don't have any more of that camera, so they sent me a refund. But they're so stupid they screwed that up too and didn't issue a refund for the extended warranty I got with it. It will be a miracle if they actually refund a single penny. This company should be out of business.

by: greenyard
July 19, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered a few video games from Newegg. I changed my mind because the price went down, so I requested to return these games unopened for full refund. Newegg normally did not accept return on these games, but the rep made an exception and would give me a full refund and Newegg would pay for return shipping. This conversation was saved on a chat log.

So I returned these sealed, unopened games. Then Newegg sent me an e-mail stating that these games were all opened. I called Newegg and stated that I never opened these games and yet Newegg refused to give me refund. Eventually, Newegg returned the games to me.

I opened a chargeback with my credit card because I never opened these games. Now, my account is suspended at Newegg, and I can no longer buy anything from Newegg until I dropped the chargeback.

Thanks a lot, Newegg. I will definitely file complaints for your shaddy business practice. 

by: phantasystar77
July 8, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
First off im aware that this review will be rated poorly. I am writing a review based off my experience with New Egg and will not go into everything the store offers. Im doing this since anybody and go onto their site and see what they offer in less time ...
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by: cmm4545
June 29, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I seldom need to file complaints with online retailers since most are honest and want to make customers happy.  Unfortunately that is not my experience with Newegg.  For over six months I've tried to get them to refund my money for an ASUS ...
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by: joelncara06
June 12, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I purchased what i thought was a great deal on newegg.com and am sorely disappointed and out $1k... I bout a tv from them and they sent it to me broken i opened it within 30 days of recieving it and was told that it was out of the 30 day window because the timer starts when they get their money not when you get the product!! Then i told them that i had purchased the protection insurance and they told me its still not covered after paying all that money for the tv and the insurance!!! Costumer service told me they would figure something out and would return my call with a solution 4 weeks went by with me trying to contact them and they blew me off until i posted negative reviews online and they got back to me after having it removed and told me im screwed!! trust me go to tiger direct or to a local tv store!!

by: hamed83
May 30, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Wow.. I will simply never use newegg ever again. I placed an order for about $13k in products, some orders got cancelled because of qty limits even though not on sale, orders were split into random orders, and they decided to send whatever they felt n
Like not canceling! Unbelievable, called the customer service and they could careless!

I would not recommend them nor ever use them again. Amazon was cheaper but I figured I pay littlenit more but get it all at one place, i cancelled all my orders and will be going through amazon now..

 

by: andrewks95
May 27, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have used Newegg for the past 4 years now and I have to say, it's the best experience out of any online website ever.I've mostly used newegg for computer hardware, but have also purchased a pair of Bose headphones with an extended warranty. All ...
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by: lockey567
May 21, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I use to love Newegg I've been a loyal customer since January 2005. I always thought newegg.com was one of the best things on the web but my latest experience with my newegg.com RMA/refund has completely changed my opinion of them. I feel very much like ...
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by: zombiecide
May 20, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I build computers as a hobby, and do some computer repair on the side for my friends and family. With that being said, I order plenty of things online in order to buy the parts to fit the job. I've ordered computer hardware enough from newegg to be able ...
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by: willbo
April 6, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I bought computer parts to make my build . When I got my parts,they sent
me the wrong parts. I called ,and they told me to send it back.I did and waited 10 days . I got my refund ,and now I just found out my motherboard is defctive. I guess I have to wait another 10 days.
GO TO AMAZON.com  instead.

by: brooks_dt1
March 22, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Bad, bad experience.

The unlocked phone does not function as they claimed.
I recently purchased an unlocked cell phone from Newegg. After 2 weeks' usage in overseas trip, the phone gets locked again.

Newegg customer service can not fix the problem.
I reported the problem to Newegg after I return from overseas trip. They directed me to manufacturer's help number, the original carrier's help number and dealer. But none of them can fix the problem.

Newegg customer service refuses to replace or refund the product.
Since I was traveling overseas, I could not call Newegg's 800 number to report the problem even the problem occured within 30 days after purchase. After I return, I called them. But they said that it is 45 days so they can not return the product.

If Newegg can not stand by the product it sells, why does it sell the product and why shall we purchase the product?

by: bikin4fun
March 15, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Bought a software in Dec 12, came scratched and I was unable to installed. Followed their RMA and shipped the software back for a full refund as I picked another one locally. They refused to refund me and refused to send a replacement stating the product was out of warranty! I had the software for 2 days! This is bad service, they dont stand by their merchandise and I feel that they stole my money. I will never buy from them again. To top it off, they closed my account because I filed a dispute with my credit card, total intimidation of their customers.

by: jdh4455
December 30, 2012
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
recieved item quickly...good price...item was defective..they refuse to replace item..poor customer service,even as a christmas gift they wll not replace it,  will never buy there again                update....after postin bad reviews on here and on facebook the company decided to allow item to be returned

by: phasedlife
December 27, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I purchased several computer parts from NewEgg this past summer to build a new system.  They advertised that all i7 processors were supported with the motherboard I puchased.  After several weeks of troubleshooting, I eventually determined that ...
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by: drewhinkle
December 26, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
Deplorable customer service.  Bought an item for my daughter for Christmas and they refuse to accept a return or exchange after 30 days, even unopened!  This is my 2nd and final bad experience with Newegg.com.

by: soupround
December 25, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered a Note 10.1 about two weeks before xmas and had it delivered in two days b/c I am a member of ShopRunner.  The item came opened and the sticker from Samsung that stated "DO NOT ACCEPT"  if the sticker is broken was ripped.  I ...
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by: mungomunro87
December 18, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
"I sent a defective defective board back to Newegg but they rejected my RMA because I had had removed the UPC tag in order to fulfill the Rebate requirement. They said I should talk to the manufacturer to see if they could help. 
They shipped it back to me but inside the perfect shipping box the mother board was smashed and it wasn't even in it's antistatic bag.
I called customer service with proof that the damage was done on their watch and I was promised an answer the next business day.
Two days later I call again and was told they have no record of me calling them.
This time they say they rejected the RMA because the board was smashed.
I explained that I have proof the damage happened on their watch and once again the customer service rep said they would email with an answer.
I'm not getting a warm and fuzzy feeling about this.
After all these years as a loyal customer I would hate to end our business relationship like this.

by: richhertz
December 15, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Memory I purchased was not working to its full potential. I tried to return it to Newegg, however when they received the box they said that the memory was not in it. That is really shady. I told them that I sent the memory, they told me to file a claim ...
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by: toiletoctopus
December 13, 2012
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
It is so annoying to have to look for niche products sometimes. Recently I had troubles finding an Otterbox Case, but am thankful to the Internet site Newegg. Once again, they have succeeded, and its all about pricing and ...
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