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Lowe's
 
 

Lowe's

Average Rating 2.69/5.0 store rating 45 store reviews
Customer Service 4
On-Time Delivery 4
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by: tiffer0220
June 21, 2002
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have been a big fan of the Lowe's Home Improvement store ever since I was first introduced to one 2 years ago when I moved to Florida. Before Lowe's, I was happily addicted to Home Depot, but I then found Lowe's to be more friendly and helpful towards ...
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by: knotheadusc
October 19, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Since my husband Bill and I moved to our new home in Georgia, we've found ourselves shopping at Lowe's quite often. For instance, the day before we moved into our house, we went to the local Lowe's to shop for a new refrigerator, since our house ...
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by: ctmbw
April 7, 2004
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Lowes has been a great addition to our favorite shopping experiences. Until they came to our town, & we discovered Lowes & Lowes online, we thought Home Depot was the place to go. Now we know better. Then we needed some large ...
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by: dreamyone
May 24, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I am very satisfied with Lowe's and Lowes.com. All of our experiences have been very positive. The store sales help has helped us to locate items online, including appliances having features I wanted which were not displayed in the physical store. ...
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by: clyde1955
July 29, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
Thanks to Lowes I was able to get rid of a Troy-Bilt Trimmer that required to have its valves adjusted at 10 hours and every 25 hours aftwards, for a Quality Husqvarna Trimmer.

by: anonymous103
June 2, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
After shopping at the Lowes on 529/Hwy 6 in Houston Tx yesterday, I was surprised at the excellent customer service. Not only was I asked if I needed assistance, the employees would actually walk me to the dept and check the product to be sure it was right for my purposes. If they had a better suggestion, it was volunteered. Not like the big box home improvement competitor at Eldridge/1960-where employees would cluster in social gatherings and merely point to an aisle, which may or may not have been correct. And that was only if you could get their attention. Lowes may be a little further in driving distance, but I'll choose them anytime!

by: miomiele1
June 25, 2006
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I love Lowe's. Helpful staff that recognize you after you've been there a few times. Neat, clean and organized appearance. Lot's of variety, and reasonably priced. I can always find what I need quickly, and if I can't find something, help is just a second away.

by: Lowe's Shopper
April 20, 2012
Author's Rating: 5/5.0 store rating
i was happy with my service received and the product that was purchased.

by: Bryan_Carey
September 13, 2006
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have always had a general distaste for working on a home and that includes yard work, remodeling, general maintenance, and anything else that relates to fixing or repairing something in a house. But at the same time, I fully recognize the importance of ...
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by: erinrounds
July 25, 2002
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Here in the Pacific Northwest we were without Lowe's until a few years ago. My husband would salivate over the home improvement giant's commercials he saw on the satellite, and then a few years back they arrived after taking over Eagle ...
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by: jetbluefan1
March 6, 2012
Author's Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
As spring inches closer, desired outdoor improvements to my house have become more and more glaring – and needed. One item I had been looking to purchase was a replacement for a light fixture on the side of the garage. The one I had didn’t ...
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by: willow1584
May 27, 2011
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
We recently moved and have been frequenting several stores as we purchase all the things we needed.  We've gone to Lowe's Home Improvement Centers many times, as well as in the past, and now that we've utilized their delivery service as well, I feel ...
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by: KelliandJoseph
August 9, 2003
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
No more walking around with kids in tow to find what you want or need for your home! There is no better way to shop for your home than the www.lowes.com website. It is great! When we starting buying items for our house I always regretted having to go t ...
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by: sandym347
April 19, 2012
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
We use Lowes online service for our home fix up projects. The website allows us to shop at home, pay online and by entering our zip code we can pick up our order at our local Lowes, usually on the same day. This service saves us time and lets us run other errands on the scheduled pick up day. If something we order is not in stock at the store, the website will usually inform us of this during the order process. There have been times when inventory was incorrect and we would end up with a shortage. That is upsetting when ordering multiples because it slows down the completion of a project.

Lowes.com is easy to use and I like the store pick up option. We have used the ship to home option, but only on items that specified the item was available through the online store only. Though we have not had problems with deliveries or damaged items using the ship to home option, we have had a few items delayed due to backorders.
All in all, we are satisfied with our shopping experiences using Lowes.com.

by: simon7
January 19, 2006
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I recently bought a product at Lowe's that came with a $10 rebate from the store. I couldn't believe it when I got a check from Lowe's only 2 WEEKS later!

Most of you know how slow rebates can be. Further, some rebate processors look for a lame reason to disqualify your rebate request. Once, I received a post card with my name and address on it stating that my rebate request was denied because I didn't submit my name and address (duh! it was mailed to me)!

It is refreshing to have a pleasant and super fast rebate response. In addition, my overall shopping experience was above average.

by: louie90214
March 2, 2006
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
As a professional contractor I went to Lowe's.com to find, purchase and delivery for plywood, drywall and material in under a day. After a bit of tooling around the site I was able to get what I need and found out I can have the material delivered site specific. The delivery came a little late in the morning but I received 85% of my material whereas the other 15% had to be shipped from another store outside of my area. Lowes.com had a useful page called Lowe's For Pros and had all these articles and forms I can use for my contracting business. I called Lowe's afterwards to follow up and they wanted to know if there was anything else I needed. I've had my experience with Home Depot and found Lowe's to be more personable and more willing to provide personal service.

by: kaywave2
August 12, 2004
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Easy, friendly people, clean place, glad to know that the warranty for the washer is handled through Lowes and that they will replace if need be, as I'm sure others would do but by that time, it will be thier problem and not mine.

by: urbanweasel
May 10, 2005
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Lowe's is a better then average home improvement store
There is always plenty of parking and carts are always available except Saturday afternoon and I avoid the place then anyway because of the crowds.
The selection is excelent and everyone is friendly and don't run when they see you coming like they do in Home Depot and other stores.

by: Lowe's Shopper
June 5, 2012
Author's Rating: 4/5.0 store rating
Easy system. Nice when shopping for both price and immediate availability

by: Lowe's Shopper
February 17, 2012
Author's Rating: 4/5.0 store rating
Was not happy that the over range microwave wasnt in stock. Overall good experience.

by: e-mommy
May 17, 2004
Author's Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
The salesperson in the AC dept didnt know SQUAT (nothing) ABOUT AC's.. I didnt need to ask anything because I researched all I needed to know and more. Actually, he was giving wrong info to a customer who was inquiring about an AC.. I stepped up to the plate and the customer wound up THANKING ME!!!!!!!!!! ..lol... lowes is a store where you have to help yourself. The few salesKIDS I ran into didnt know much and werent helpful at all ( esp in the paints and AC dept).. other than that...you have to help yourself and know before going into the store.. I would go there again because they have a big selection of things..

by: three_ster
August 1, 2006
Author's Rating: 2/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Lowe's is an indoor/outdoor home improvement store that has similarities to many other stores like Home Depot. They try to offer slightly varied products from their competitors, but in my opinion they are very similar to many other stores out there. ...
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by: karma326
June 7, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
3rd PARTY DELIVERY SERVICE and it's AWFUL!!! Here's my story: Even after reading bad reviews about Lowe's delivery, I still decided to purchase a dishwasher not in stock from Lowe's online. Confirmation email said I'd get a phone call within 24 ...
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by: gsmiller88
May 7, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I recently purchased 2 chrome stemware holders for my kitchen from lowes.com.  I have always had mediocre results at my local Lowe's store, which I figured was only an issue with the one particular store but it appears to be company wide.  When ...
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by: diydca
April 13, 2006
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I have been trying to get an adequate response from the Lowe's customer service department for over two weeks. The only thing they do is send prescripted emails promising someone will contact me. No one ever does. For your detailed information, I have ...
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by: sull42
July 31, 2012
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
LOWES Extended protection plan is a roll of the dice.  They will allow anyone (they have no idea who they are or of what quality they provide) to "complete" your repair which you will need.  My fridge has sat for a month without being serviced.  I've tried and tried to get them to do someting about it but they are okay with allowing a fraudulent tech to claim he fixed the item 2 weeks ago (he's never set foot in my house as of yet).  They will take your money and will say that the protection plan gives you piece of mind but what they won't do is step up to the task of defending you when their program goes wrong so be very aware.  When it is time for them to back the product they sold to you or the people they employ to repair it that requires more effort than they care to give then you are simply out of luck.

by: kayep
June 10, 2012
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I bought an expensive Bosch dishwasher and an expensive extended warrranty.  A small part has fallen out of the dishwasher (holds the top spray arm in) and it can't be used.  Bosch won't help.  Lowe's won't help.  Extended warranty puts off saying they need to send out a technician.  I can see what is needed.  Just send it to me!!!  This has been going on for two weeks. If I don't get satisfaction tomorrow, I will order the part elsewhere.  SKIP EXTENDED WARRANTIES!

by: bullji
October 19, 2005
Author's Rating: 2/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I beleived Lowe's reputation in the market and realized how big mistake it is. I did online order for washing machine with home delivery. It's an special order and website says it takes 8-11 days to receive in local store. I called customer service twice before I called on 18th day of my order with Lowes. Customer service said I should be receiving a call from store manager as they could not find any progress on this order. I did receive the call from a local store to hear that they lost my order somehow and it may take another 10-15 days. What a waste of time and phone calls. I had to cancel the order. No washing machine !!! same old cloths!!! Thanks to Lowes.

by: unstacked
August 13, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Lowes.com directs you to stores that have the item in stock and will not let you buy from a store that does not have it.  This is nice, in principle.  But beware, if you are buying an item that is on sale, the item might still not be ...
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by: tim_and_alicia
August 31, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
My husband and I ordered online two of these parts (Peerless Chrome 1 Handle Tub & Shower Faucet with Single-Function Showerhead Item: 89235 Model: P8771) to be delivered to our local LOWE'S store within ten days for an upcoming project we'd both ...
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