Their stuff is generally good, and they are good about refunds. However, deselect any options that can be found to receive email advertising, and they send it anyway. Unsubscribe from these mailings and they send it anyway. Raise a fuss with Lands End, its agent Responsys, and its host Savvis, and they will temporarily stop the mailings before resuming them.

I love shopping Lands End online. I've had such great luck with their clothes and still wear stuff that I purchased over 10 years ago. I find their site easy to navigate and the pictures are easy to see. They ship super fast and if there's every any problem, I can either return the item by mail or even return it to my closest Sears store. I've also had occasion to send things back to them for repair and their guarantee is one of the best in the industry - they'll repair or replace anything - guaranteed. We sent back a piece of luggage that my DH uses to carry tools to and from the boat (so it gets beat up badly) - the zipper had broken - and they sent us back what looked like a new bag - but it was our own! They put in new ties for the inside, a new zipper and even cleaned it up for us! I am a loyal customer and will always buy from them.

I have purchased many items from Lands End Online Store. It is easy to order the accuracy of my order has been perfect. When they call me to clarify my orders their customer care specialists are wonderful. The customer service is exceptional in fact. ...
Read More

I have been shopping with Land's End for many years now and I absolutely love the quality and customer service they offer.

My favorite dept. on their web site is "overstocks".
I have ordered many items from there, tees from $5.99, kids' tees for $3.99, etc.

But the quality is excellent and their customer service has always proven to be courteous and helpful.

Personally I am not really a fan of the type of things this store sell, but I've been receiving catalogs from the store regularly (probably other mail order companies given my name and address to Land's End), so I sometimes open their catalogs and find ...
Read More

Lands' End used to be a shining example of a great company -- but recent experiences have left me questioning whether this reputation will last. I've been a loyal shopper of Lands' End for for 8-10 years, placing about 4-5 orders a year. Here's what ...
Read More

I do not think you can get any better customer service than Land's End. I am awed by their supreme customer service. Any time I have called to inquire about a product or order, there has always been a friendly, knowledgeable, and helpful person on the other end. They also have online customer service chat that is quick and easy to use. I feel like I am being treated as if I were their best customer. That is part of what keeps me coming back time and time again.

The clothing is very good quality as well. The clothing I buy my child outlasts her growth! I do most of my shopping online and I have yet to find a better store to shop or ship from. Each time I order, there is an email sent to me every step of the way from confirmation to shipping to delivery. Shipping rates are fair and lower than some other stores online plus you get your things in about 3 days!

In my opinion, you cannot go wrong with this company. If I could give it 6 stars, I would.

Personally Lands' End is not my flavor of clothing, but they do make some really high quality linens and bathroom products. I have a really nice bathrobe from LE and it is super comfortable.

fun shopping experience completely satisfied with the site. easy to shop and access info on request fun and easy for the whole family

Great selection, Fast shipping, You can't go wrong!Ordered clothing more than once it came quickly and was exactly what I expected. I have no complaints I shop with them a few times a year.

I am a fan of Land's End outerwear and when they came out with a custom size fleece I jumped at the chance. They obviously have not figured out this process yet and I am still waiting and now waiting for a return phone call since only TWO people in all of Land's End handles custom orders.

What can I say? I love this store. Ordering online is so easy and quick, it's simple to navigate and their merchandise is superb. I ordered a beautiful cashmere cardigan for men, on sale for $74.00, over half off it's regular $174.00 ...
Read More

Well I needed a bathing suit for a cruise that I am going on in October. Living in NY and it being September, no one has anything left. So, I had to go online. I would up at Lands End because I know of their quality of clothing and customer service. This, however, would be my first time purchasing from them. I was immediately surprised at all of the options for swimwear. You can choose by body type, swimsuit type, or even anxiety zone! I needed a special swimsuit as I am, er... top heavy. Every bathing suit I have ever owned made me look like I was about to shoot an adult film. Lands End had swimsuits that would fit me...or so they said. Anyway, I decided to take a chance and order. THREE days later, my order arrived and fit perfectly!

I purchased the belly bunny sleepers from Land's End for my infant son. They were AWESOME!!!!! The zipper zips to the side, so it doesn't rub my son's neck. The bunny sleeper also kept my son toasty, as he never keeps his covers on at night.They also held up through tons of washing. We wore them so much, we eventually wore them out. But they were great while we had them. I will order them again for this winter season (as it is very cold here in Wisconsin). I am from Arkansas and we never needed anything quite as warm as the bunny sleepers, but I definitely need them here in WI. Thanks tons Land's End, for a quality product at a reasonable price.

I hate to shop, and I particularly hate to shop for bathing suits, but this summer I've been spending so much time in and near water that my one bathing suit really needed to be supplemented by a few others, plus it was incredibly uncomfortable. I ...
Read More

Purchased 2 Crew Cable Knit Sweaters 2 Crew Sweatshirt Tops 1 Mock Turtleneck Cable Knit Sweater 1 Funnel Neck Angora Blend Sweater Shipping = $11.95 It was easy and pleasurable to shop at Lands' End's online store. All the products are ...
Read More

I've been using Land's End for years, and recommend them highly for no-nonsense clothing that's very comfortable and reasonably durable. FROM CATALOG TO ONLINE I started off with catalog shopping, and still get ideas from the catalog before going ...
Read More

Christmas in my family always brings with it one nighmare: the annual requested picture of all the grandchildren that my mother can't live without. Nothing says hell on earth like six children five and under having to pose and smile at the same time, all ...
Read More

I'm a repeat customer at Lands' End. They have great basics and recently began a more stylish line of professional and casual wear. The suits are out of my budget at $80-100 for pants and over $150 for jackets, but the casual wear is a staple for my whole family. I love that they have large and x-large petite sizes and free hemming on many styles of pants. Great resale value on ebay, too, especially in kid's clothes. I sold a pair of mittens purchased on sale for $8 for $7.00.

You can return merchandise at Sears, too, so no worry about expensive return shipping.

LANDS’END.COM Lands’End.com is an online clothing store which also sells items for the home & luggage equipment. I have personally been shopping with them for over 6 years now. They have a very good variety of items for ...
Read More

Great bathing suits, helpful customer service, efficient delivery and an easy and straight forward shopping experience - made even easier with returns to Sears. Maybe a little expensive but the quality is great so perhaps not......

After a lot of searching I was finally able to find a Harris Tweed sport coat I really liked at Lands End which was "Made in USA", according to the website - something important to me. Unfortunately, when it arrived it was clearly tagged "Made in Mexico". They did, however, pay return shipping.

When I get something made of a high-quality fabric such as Harris Tweed, I would simply prefer it was made in the US, UK, etc.

I also liked a Harris Tweed flat cap (ivy cap) listed as made in USA and imported (I hoped the fabric was imported and the cap made in USA). Not so! The lining fabric was made in USA, the Harris Tweed from the UK, and all of it was sent to Sri Lanka for assembly.

Wonderful! Their overstocks section is great. I shop there a lot for our family and have been pleased every time. Shipping is very reasonable, returns are easy, customer service goes out of their way to help.

I can't say enough about the service and the products. The service set the bar for the retail industry. They always go the distance if they make a mistake. Their baggage is the best there is for light travel.

I have a very high opinion of this store. They have high quality merchandise, in fact, I have had a pair of knit navy blue pants that I ordered 4 years ago have not faded yet!!! The order I placed recently was in the overstock section of their website. I ordered some things for my toddler for next year, and I wasn't sure which size to order, so I clicked on chat with a customer service agent, and asked their opinion. They were very helpful. As for the order, only 1 thing was on backorder. It came very quickly, even though I chose to have it sent via regular mail. I ordered it at the beginning of the week and I had it at the end of the week. The order was correct. The one thing on backorder came very promptly, within the next week. You can use your sears card to order from them. I also like their catalog because usually they have these nice feature stories that are very enjoyable to read. I would tell a friend to order from them, especially baby items, because they last long enough to go through more than 1 child.

The Land's End catalogs are delightfully written with stories and tidbits of information interspersed with large color images and detailed descriptions of products. Its one of the few catalogs that I feel assured of what I am purchasing. The clothing is well made. I am a big fan of their outwear, which is reasonably priced and functional. The sizes tend to run a little large, so read the sizing chart carefully.

Both the online and catalog orders are easy to perform and the order is shipped out promptly. When some merchandise turned out to be on backorder, they shipped the available items and then the backordered things as they became available at no extra charge.
Overall, I am happy with this merchant and would not hesitate to order from them again

In a last minute Christmas gift buying stroke of genius I decided to buy a pair of embroidered bath towels for my wife and I. A co-worker suggested I try landsend.com. I logged on and found they have an excellent selection. They have "good" towels ...
Read More

Online store is fine. MY gripe is that, in 88 pages of products, this fine WIsconsin, red, white and blue company sells just ONE ITEM made in the USA. Ragg socks. The "import everything from 3rd world countries" practice seems to have hit a new high (or low, depending on your point of view) coincident with the Sears takeover. Coincidence? Regardless, after years of being a faithful customer, I am not to return to Land's End until I see a proportionate product list stating MADE IN USA..

I’ve been a faithful shopper of Lands End for some time. Originally, I shopped through the store at our local mall. It closed after a period of time (although now Lands End clothing is available at Sears), and then I’d shop from time to ti ...
Read More

I had a gift certificate for Lands End, and I didn't want to bother with a catalog so I went online. ...
Read More