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Jul 28, 2011
Jul 28, 2011
This commentary is not about the quality of their clothing ... because I am still waiting for the package to arrive. I received a shipment notification from Land's End and was unable to track it because the site STRANGELY DOES NOT PROVIDE A TRACKING NUMBER- it doesn't even tell you how it is sent or where it is coming from. After almost 2 weeks (after receiving the notification that they have packed and has shipped out my items) I called customer service to track it- there (btw-NOT THE FRIENDLIEST SERVICE) they had a tracking number and tracked it, they sent it via UPS then it was transferred to USPS for final delivery-So I asked why is it that I wasn't able to get a tracking off the website? The representative gave me some sort of distorted reason (I totally didnt get it)- then i asked if maybe she can email me (being that they have my email on file) the tracking number since it would be extremely LONG and my connection was bad... she flat out said NO- that's not something she can do... Hm.. how strange- I guess they are just really behind on technology- BTW- I am still waiting for my package- I only ordered from them because my mom likes their prices- But the fact that they are missing the MOST BASIC OF CUSTOMER SERVICE- I WILL NEVER NEVER ORDER FROM THEM AGAIN- AND I WILL NOT RECOMMEND THEM TO ANYONE!!!!!!