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Jan 17, 2011
Jan 17, 2011
Worst Online Shopping Experience EVER
The promo on the home page said save 30, 20 or 15 percent with a Kohl's card. I applied and got one and then when I clicked on "details" it wouldn't come up. I wrote to ask and they told me they only send it in the mail or in an email; this WAS in an email. They also said if i deleted all temp. files and cookies I may be able to see the details. All that did was wipe out the 15 items in my shopping cart.
I called and was told they could not give me the information over the phone but that I would eventually be mailed codes that I could use. What good what that do me now? Is it even legal to say "get a discount if you use our card" and then refuse to tell me how to get it? On top of that, the promo code they sent in my "welcome" letter didn't work either. What a joke this site is, I will never shop with them again. I plan to cancel the Kohl's credit card also, I got NOTHING more for using it than I would have if I had used Visa. They should be ashamed of their site and extremely pathetic customer service policies.
I have been shopping online since 1999 and I can honestly say that this is the worst online shopping experience I have EVER had and I haven't even received the merchandise. After looking at all the other bad reviews, I can only assume that the rest of my experience with Kohl's online will be as unprofessional and frustrating as the beginning of this whole thing was.
From now on I will shop elsewhere at sites where they don't play games like this and where thay actually care about the customer, which Kohl's obviously DOES NOT. Buh Bye, Kohl's, you have lost another customer!!