still pending. the frig had a dent in the top. we are in the process of mailing pics and info. to see what will happen. in the meantime we have to use it because the delivery came just in time for opening. hoping just to get some kind of a refund because returning and reordering seems to be a hassel we don't really need unless they can send a frig before we return this on so it doesn't interupt our business.

outstanding communication on the status of the order - about as close to speaking to a human as possible

KaTom has the absolute best customer service in the business, and is easy to shop on line.

The whole ordering process was excellent. The product was excellent. Unfortunately, the pot was very heavy and I would not be able to use it due to arthritis issues in my hands and arms, but rather than return it I passed it on to person who cooks on a woodstove in the winter and he loves it. Thank you for your attention.

(I already told you that) this is a gem of a dealer.

Offered extensive merchandise selection at very competitive prices. Shipping rates about average. Shipping promptness outstanding.

I ordered a 9 quart double boiler.  When I got it I discovered that the inner pot was less than 8 quarts and too small for my needs.  It took them 8 days to get me a RMA number and they charged me a 25% restocking fee to return it!  Not at all good customer service or reasonable. 

STILL waiting for my refund.  Item was on back order for 3 weeks and I was never advised before, during or after the sale.   Very poor feedback from customer service with purposefully vague responses, which did not directly address the ship date.

My credit card was charged right away, long before it had a chance to ship and I am still waiting for my credit, following my cancellation.

My advice would be to skip this supplier and find one that actually has what they claim to have in stock, charges your credit card only when they ship, and one that responds quickly to customer inquiries and concerns.

I am in the distribution business and this is the worst performance I have ever been exposed to.

Nice experience

I verry happy

super I had my questions answered promptly by email and the delivery company called the day of delivery to arrange the drop off.

Website easily navigated. Order processed promptly & shipment made a.s.a.p. Great business to work with.

Other than the lack of post-sale communication, our experience with KaTom was satisfactory. The products were what we were looking for and were very good quality. In regard to post-sale communication. KaTom was very slow to respond and when they did, were not able to provide shipment tracking. Our order was delayed and one item was on backorder, but rather than just telling us that and keeping us posted on the order progress and status, we had to contact KaTom several times to drag that information from them. The customer should not have to do the follow-through on status.

they are a pain in the ass, slow as molasses

Exactly what I had hoped for in the product and service!

No sign when I ordered that items were not in stock, but after my order I was told there would be a delay. A month later, my items were shipped but the snow back east has created further delays. I wanted to save a few bucks, but I should have bought locally.

Easy to order and track. On time delivery.

I CALLED BEFORE ORDERING TO BE SURE ITEM WAS ACTUALLY IN STOCK AND WAS ASSURED IT WAS. THE DAY AFTER ORDERING I RECEIVED E-MAIL " 2-3 WEEK DELAY." THEN 2 DAYS LATER E-MAIL " NO LONGER AVAILABLE, ORDER CANCELLED." MY IMPRESSION IS THEY ARE JUST ANOTHER SITE THAT STOCKS NOTHING, PROMISES EVERYTHING, AND HOPES YOU DON'T CANCEL ONCE YOU FIND OUT THE TRUTH. FIRST & LAST WASTE OF TIME FOR ME.

Very professional and helpful. Great prices and service.

Wok was on backorder so it took longer to get it. Snow and bad weather was why it was on backorder and I can't blame them for the delay.

Prompt service.

Advertises product it does not have in stock. Sends email that it will be apprx. 3 week delay. Should update their site if products are not currently available

Excellent service

Item desired was indicated on site to be available. Two days before Christmas an email was received that Kitchenaid items are backed up, and this specific item may be on backorder for 4 to 6 months! However, website still does not reflect this, leading people like myself to have thought that item was available.

I was looking for a pasta attachment for a KitchenAid mixer for a Christmas present. KaTom said they showed they had them. (at least as far as I could tell)I even paid for express delivery. The next day I received an e-mail saying it was out of stock until sometime in Jan. I wouldn't have gone through the process of buying it if I had known it was unavailable.

Excellent. No problems at all.

Web site was good; item was out of stock and we still await delivery.

Quality products. Merchandise is exactly as described on web site. Shipping was prompt. Merchant informed me when order was shipped. I would definitely order from this company again. They had an item that I had been unable to find anywhere else - and when it arrived, it was of good quality.

Happy Holidays! I'm writing to tell you about the warm and courteous service I received from Mary D. I ordered the Waring half-sized oven in early December, with the intention of using it to cook my Christmas dinner. However, Katom was out of stock. ...
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good price and on time delivery