Great prices, good prompt service.  Would use again without a second thought. I ordered my item and the item was sent the same day and received in two business days.

terrible. five hundred dollar bass speaker cabinet came with speakers that wouldn't play. customer service was awful and wouldn't help. went thru mfr warranty service repair!!!

First time shopping with J&R but they had some good reviews so I gave them a shot. Their price on the printer I purchased beat all others and the order process was easy. The shipping date and anticipated arrival was accurate (the tracking was easy as well). This was a great experience and I would repeat.

Very poor customer service. I bought a Rhapsody Ibiza MP3 player. It took 1 week to get it. Unfortunatly the headphone jack was damaged and I had to return it. Took 3 weeks to get the return. This is entirely to long. It took a week to get there, OK. After they got the return it took another week to process it and ship my new one. This is entirely to long. I have been doing buisness with other companies and they only take 1 day to process the return and ship it out. Some have even shipped it as soon as I call for a return then credit my credit card when they get the old one back.

Purchased software Microsoft Streets and Trips 2010 - Windows, it arrived quickly and package was in excellent condition. I am satisfied and will be sure and purchase through this web site again.

J&R was helpful and efficient. However the SONY CD player I bought was less so. It was a flimsy unit that lacked remote controls of the unit's power. the buttons were obscure so that people with normal vision were reduced to searching for the controls on the unit. With the third or fourth use of this SONY Player the disc compartment jammed with my CD disc inside. There was no mechanism available to release the compartment and retrieve my disc. J&R was willing to accept the defective CD Player and offered to have someone in the Returns Dept. open the nit and return my jammed disc inside. I hope they are successful and I am awaiting the return of both the disc and a new replacement unit.

Shopping was easy, pricing was fair and I was not wrongly required to pay sales tax.  The product was shipped in a timely and secure manner.

The deliveries were received on time and as scheduled according to the tracking link provided via email. The items were well-packed and undamaged, a very important factor for me since some of them were kind of sensitive electronics and optical (photographic) accessories. I will add that some of them were also very specialized, and which I was unable to find locally. No, I do not live in the middle of nowhere ... This is Las Vegas, Baby!
Accuracy of deliveries were just impeccable. The description(s) on website matches perfectly with items received.
Regarding Customer Service, there was not any need for personal contact, so far ... so, I dunno. I will presume that it follows the same quality level of the rest of their services.
Prices are overall competitive, and emails with special offers can add to savings. For everything I purchased, I had'em compared with at least ten other competitors.
The website is highly professionally designed and set. Excellent navigation, database search, and so on. Of course, checkout is secured. I have personally VERIFIED their certificates.

Very easy to deal with. Product(Sangean RCR-22 Clock Radio) was just what I was looking for. The delivery was prompt. I would order from J&R again.Customer service was excellent and informed me of all the things my new clock radio could do.

     I recently purchased a LAMY Ballpoint Pen, SAFARI model, shiny red from JR. The pen has a simple, unassuming design with a comfortable grip and a unique pocket clip that reminds one of a paper clip.     JR's price was surprisingly low. The pen is the second of this style I've purchased. I was sort of surprised that JR carried it!     LAMY has an unusual line of ballpoints, pencils and ink pens. One, in particular, is the LAMY 2000 series. On first look the design might not appear unusual but upon examination you'll see the subtleties that makes this model stand out. LAMY has been producing it since the middle '60s and is now making it with different materials and colors. The original (with fiber glass, I think) is still the classic.     JR's price, service and follow up (I was offered a discount if I purchased another item relative to this purchase) has made the company a pleasure to do business with. I'm sorry JR doesn't have the 2000 series in its inventory.

J&R is awesome, had the product I ordered for almost 1/2 the price as any other retailer. Shipped very fast. Will definitely shop at J&R again. 

J&R is my favorite store, they have a vast inventory of "In Stock" items. Great prices with really fast delivery. But what really counts is J&R's excellent customer service. I'm a repeat customer, never a hassel with them.

I like the variety and ability to compare products.  Also your prices and free shipping make it easy to buy and receive products.  I had a problem with my new iPod and you guys helped right away.  Thanks.  Your phone people are a pleasure to speak with and are helpful and knowledgeable.

A "search" identified J&R as having the best price for the Panasonic camera I wanted. Reviws confirmed the reliavbility and service record of the company. Communication, courtesy and prompt service validated the review. I will shop at J&R again.
Dr Leonard Segal

This company will go to any length to make sure the customer is happy.  When I received my order, I could not find the two NMH batteries (2) that were supposed to be included with the order.  I contacted them with the problem and three days later I received a package of (4) new batteries.  They did not manufacturer the product & were not liable for the batteries for the stero headphones I purchased but happyly took responsibility & sent the batteries & paid the shipping.  This is a rare quality in this day & age.  I would highly reccomend J & R.  Their price was also substantially lower than anyone else for the same model headphones.

First let me start by saying J&R had a good price and fast shipping, but that's it. The item was listed as 'Giotto SP8258 3.09" AEGIS Screen Protector for Canon EOS Rebel Xti'. This item was NOT 3.09" or compatible with the EOS Rebel T1i. When I ...
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  This was the first time I had the courage to buy a significant item ($500 range) over the phone/internet. Based on my experience, I highly recommend J&R. I knew what I wanted. However, when I tried to order online, the website ...
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Clear descriptions of items. Easy to compare items. Easy to purchase. Delivery was quick. The item was as expected. I was very satisfied with the web site and with the purchase. My only complaint was that the camera did not include a memory card, and this was not made clear on the web site.

I was not aware that you are located at the East Coast and UPS gound delivery has taken a lot longer than I expected, but it was understandable. The product was just as I expected and am very much satisfied with my purchase.

support was professional, courteous and accurate.  price was great.  packaging was great.  shipping was quick.  shopping @ J&R online is a pleasure.  

 The ordering was fast and safe.  I had the wrong zip code...called the company after 5 pm and they fixed it immediately and my purchase was on my doorstep the next day.  Very polite people on the phone.  Packaging was good and tight ...
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I like shopping from my easy chair and J&R made it a good
experience as well. I was online at their site and needed a question answered, I phoned and talked to customer Rep.
he told me what I wanted to know and took the order over the phone then and there. I recommand them as a good company to deal with. Gary H. Sterling Heights Mi.

I purchased the product through Amazon.com, but am quite impressed w/ my purchase with J&R. The first product I ordered was not in stock and was not expected to be in stock in the near future. I was worried that a replacement would not be delivered ...
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After reviewing Consumer Reports for product ratings, I purchased a DVD player from J&R Music and Computer World for my daughter as a Christmas present.  Based on my on line price research, J&R Music and Computer World had the lowest ...
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Prior to ordering from JR, I had tried to order this exact same printer from Dell.  After waiting 2 weeks, I found out my order was cancelled and Dell wanted me to reorder and pay full price and then on top of it they told me it would be another ...
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This is a great company to buy from. Products are always as described, great prices, quick delivery and they are always very friendly and knowledgable if you need to call in with questions.

The HP monitor arrived very quickly and we are totally satisfied with it.  I called to request an HP monitor which I have at work.  The salesman was quite knowledgeable and of great assistance for which I am very appreciative.  I actually purchased a monitor which is larger than the new one I have at work and we are delighted with the entire product.  Thanks so much!

J&R is excellent-  every time I buy from them, they ship immediately, and I get the order very promptly. They are easy to deal with on the phone, and have always shipped the correct item. I give them my highest recommendation.

I was very impressed with the customer service of J&R.  They were very helpful with suggestions, courteous, friendly, and even upgraded my shipping from regular to air at no extra charge so I would have it by Christmas!  I will definitely ...
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J&R is always a delight to shop with.  They have great prices and get me my orders quickly.  This is my third purchase with them and there will be many more.