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Dec 11, 2011
Dec 11, 2011
Terrible, stay away from this company!
I am a volume business customer. This by far was the worst company to deal with. Customer service is non-existent. They gouge you for every penny, and my order was over $500. I specified a delivery date for a business address delivery, and these morons attempted delivery on another day, Saturday to be exact. I was referred to these idiots by another buyer who claimed that Harry and David selections were getting boring for corporate gifts. Boring or not, at least Harry and David customer service cares about keeping its customers. I will never use Gifttree again. Delivery was messed up on several occasions to several recipients, and they charged me an extra fee for "rerouting" my package 1/2 block away from the original address because Fedex driver did not see the sign for the business acorss the street. I don't use FedEx either for any of my shiping needs. Needless to stay, Gifttree and Fedex are a perfect match of incompetency for each other. I tried to resolve my complaint by e-mail with their customer service department. All I got was that FedEx institutes the fee, not them, and if they could waive it they would. Naturally, i asked them to pay the extra fee if they felt so bad about FedEx charging it, but I got nowhere. I was actually told that they would be happy to get the package returned to them. I bet they would, I paid for the gift, it never got delivered, and the company would get a return at my expense. I never got an apology. So, if you care that your gift is delivered ontime with no set-backs, use another service. Harry and David wouLd be a suggestion instead of these jokers.