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Dec 1, 2011
Dec 1, 2011
Garnet Hill item reviews rejected
I have ordered mostly linens from Garnet Hill for many years and have always felt that I got a superior product. Last spring, I ordered sheets and wanted to write a review of them in response to several other reviews that had been posted. They refused to post my review, I discovered when I called, because it mentioned "China." There was nothing in their review guidelines stating that I could not mention the country of origin of their products. While the product was good, I was disappointed that the sheets are evidently no longer manufactured in Portugal, but in China. I have a personal preference not to buy products manufactured in China due to some of the poor production practices that have been in the news, and because I would prefer to keep jobs in the U.S., and failing that, anywhere but China. I rewrote the review without mentioning China, but they still did not post it. They have a right, of course, to select what they publish, but they were wrong not to post my second review and not to publish more precise guidelines. They were neither friendly nor helpful when I called, and I'm very disappointed. I'll be looking elsewhere in the future.