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Apr 26, 2011
Apr 26, 2011
Good deals are not what they seem....
DO NOT BUY FROM FRAGRANCENET.COM, EVER... I ordered an Usher perfume seeing that it was cheap and had a one day only 15% discount. Everything came out to about $20. Not bad. So I waited about a week. Nothing. I was getting concerned and then about 10 days later I see a bag at my front door with a leaky box inside of it. Lo and behold, my perfume, or whatever was left of it, arrived. I took the bag inside to inspect the contents and wow, the smell of perfume filled the room. I opened the box to find a broken bottle and some papers soaked in perfume. The order paper was still readable, so I immediately called customer service. The first time I called I waited about 20 minutes for somebody in the questions about order department. Some lady answered, rude as she could be, only for her to hang up on me after my angry rant. I called again, but this time I selected the place an order option, and I immediately got somebody on the phone (surprise, surprise). I told I think it was John about what happened with my order and he told me that he apologized about the rude behavior of the last rep and that he would make sure that I received a full refund for my purchase. Supposedly I was going to receive an e-mail confirming the refund within the next 24-48 hours. It has already been a week: no e-mail, no refund. I have tried to make several attempt into reaching a customer service rep since only to be placed on hold for over 30 minutes or my e-mails left unresponded.