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Aug 24, 2011
Aug 24, 2011
I ordered a Bluetooth from this company. Was surprised that the price was lower than other vendors, but it said it was "Brand New", and since it was an older model, I just figured the price was because they are an "Outlet" store and make deals for items that are not the newest technology. The website description for the item said it was "Brand New". It arrived and a zip lock bag and not the original manufacturer's packaging. When I opened the zip lock bag and inspected the item, I almost lost my lunch. The item has someone elses earwax and facial dirt all over the item, front and back. The bonus was a Hair caught in moveable joint of the ear piece. DISGUSTING. And now I find out they will charge me a 15% processing fee to return the item that they have misrepresented. I was on hold for 22 minutes (after being cutoff once), just to talk to someone who was NOT helpful, and didn't seem to care that my hold time was so long. I don't recommend this company to anyone. This company has no concept of true customer service and is deceptive with their use of the words "Brand new" when listing their products on their website. I see from their home page they also sell Personal Care items, like oral care, electric toothbrushes and flossers. After being disgusted with the filth of an item that is worn outside my ear, I can't image buying something that is supposed to go inside my mouth.