I´ve read bad opinions about this merchant but for me, in Spain, the customer service has been professional and the deliver of the items has been really good. Also, the items (a pair of lovely Stacy Adams shoes) are in perfect shape. Thanks a lot, Eastbay!

Good value and convenience

I love their prices, even with the exchange, the price is much less than Canadian prices for the same items.

not bad... website could be organized a little better

everything went perfectly, the shoes arrived very quickly and fit great

Fine.

GREAT

Eastbay is always prompt with any orders that we place with them from the time the order is first placed until it is received. I really have no complaints about them and my Son always looks forward to receiving their catalogs.

The only thing that slowed the order down was the holidays. The post office was closed an extra day after New Years. No problems! : )

I've never had a bad experience shopping with Eastbay and i would rather shop with Eastbay when it comes to purchasing items like shoes because of the wide range of selections.

quite intersting shopping in eastbay and i think in my own opinion, your servics are simply the best.

Outstanding and excellent service as usual. Will continue to purchase at Eastbay.com!! Always have excellent selection, usually have my size (approximately 98% of the time). Buying online is way easier than driving to the Mall.

excellent service-fast shipping-great place to buy from

DHL was rediculous waste of time since they didn't deliver except to our post office which does not make household deliveries period. Package would have been received faster by any other carrier. Hybrid DHL USPS is a joke.

Eastbay offered a 10% discount on purchases made using their giftcards. Only when we made our selection did we learn that the items we wanted were excluded from their promotion. Better disclosure up front would go a long way, compared to disappoint after the fact. As a business practice, this just does not feel honest.

The original shoes were lost by DHL, and this was obvious by DHL's tracking system. Eastbay made good on the purchase by shipping another pair of shoes by 2-day FedEx. However, they made us wait for 10 days to ship the second pair. By then I had missed the occasion the shoes were intended for, (though my son understood he'd get them eventually). It would have been nice if Eastbay had compensated me in some way for the time and trouble involved. They should not use DHL. (I have had trouble with them in the past, and our local ParcelPlus store refuses to use them due to their track record.)

It was good

This was our first shopping experience on the internet, and it was VERY GOOD. The product came exactly when he said we would receive it, and the quality is great. We will most likely purchase over the internet again.

It was fine. There was sufficient information and the ordering process was simple enough. Delivery was timely.

good

it was very easy and had great prices i have always shopped at eastbay and will continue to in the future

it was a easy process

Excelent service and I have no complains . I get the product on time and also the quality. I have to congratulate you all at EastBay .. YOU ARE GREAT PEOPLE ... GOD bless you

I'm currently deployed in Iraq, everytime I place an order a couple of days later I half to provide information about my bank and the 1-800 number for the card. I don't know why if the billing address is different from the shipping address you half to resubmit the order. Also I ordered a fleece top and a pair nike running shoes, I don't know if the order was accepted or not because I haven't gotten and email from eastbay yet.

Excellent service.

I would have returned my shirt (it was too big) but the $7 fee for returns makes it less cost effective for a low-priced shirt

The only problem we had was when we ordered we asked for overnite shipping and paid a hefty dollar amount to do so. Then after making some calls regarding our order di I find out about the delay for adding personel engraving on the shoes. I requested that the overnight shipping charge be return to me. I missed the notification regarding delays when monogramming. I spoke to a supervisor and and was assured that overnight express charges would be returned to my account. We did received the product and are very satisfied with the product itself. I don't know if the charges have been returned yet. I would like to hear from someone to verify the shipping chages have been returned to me.

I have shopped and purchased another pair of shoes since this purchase. Eastbay will always be my first stop for shoe shopping.

Vewry quick an efficient--thanks you for saving me during a time of need--Christmas!!!!!

we were pleased with the quality and price of the product that we ordered. We were very pleased with the delivery time- it was less time than expected.