Purchased a Canon S1 IS digital camera using the website which stated they were in stock. Received two emails stating the camera would be shipped in 1-2 business days. After not hearing anything more for 8 days, received an email stating they were back-ordered, and would not be shipped for a minimum or 4 weeks, although no date could be guaranteed. Phoned customer support to cancel the order, and was told the camera would be shipped when it was in stock (duh), but they could not be more specific than that. True stock should be reflected when making a purchase.

Over a week ago I ordered a refurbished laptop. After 8 days of me calling to find out where it was, they finally informed me that the computer was unavailable. When I asked what they were going to do to make things right, they said they could give me a new computer for 10% off. The problem with that was, in order to get a computer with all the features I had ordered, I would have to end up paying $500 more. A classic bait and switch. I will be informing the BBB.

Do Not Waste Your Time ordering an electronic item or accessory from this company. I placed an order for an item that they still show as in stock on a number of websites on Aug 11th. I find out its on backorder, then its estimated to be shipped out on the 25th. I find out on the 25th that maybe it will be shipped on 11/17. I promptly canceled the order at this point. BAIT AND SWITCH. Avoid this company at all costs. I used to have great things to say about them, but never ever again.

I lost my Dell Axim that was supposedly attached to my hip (which by the way was covered by their damage coverage- wasted money when it's lost). Well, I decided I liked the product so I would re-enter the market and see if it was still the best unit ...
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I won't go into the minute detail but my recent expereince with buying a Dell Dimension desktop was horrid. I didn't get the flat screen as advertised, they didn't provide enough RAM to run the provided AOL and the absoluetly worst customer service EVER experienced, from time of the order to talking to trouble shooting with scripted foreigners incapable of independent thought or analysis of simple problems. I complained so much a "super service" tech was to contact me, that amounted to 2 voice mails at times I stated I was working. The was the end of. It is also the end of my dealing wiht Dell. Seems to be a decent product but with no customer service it is a boat anchor. So the laptop I am buying my son WON"T be a DELL

Ordered Dell Axim X30 High with optional GPS pack on July 28. Was told by Dell that GPS should ship on Aug 3 and Axim should ship on Aug 9. It is Aug 12 and after repeated phone calls to Dell I get the message that my order is "in processing". When I emailed customer service, to get a specific ship date, I was told that they would forward my message to the "concern" department and it would take 2 days for them to get back to me with a estimated ship date. That is a full week after I was supposed to receive my item that they MAY be able to give me a date on when my item will ship!!! If they had been honest at the start about the ship date (I notice they are still selling Axims with a 2 week post order ship date, just like when I ordered), I would have purchased an IPAQ. Or they could have just told me after I ordered that they are having trouble and my new ship date is X. Why the secrecy?

Insanely bad customer service. Laughable in fact. I have spent over 100,000 in all kinds of computer products and Dell is an absolute zero when it comes to help. After the intitial sale, they phone it in. Call for help and you get "Steve" or "Jim" in ...
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Ouch. My online experience was simple- order product, confirm price, confirm payment and shipping and I thought I was done! So they confirm my order and the price is different ($68USD higher) so I call back and they put me on hold (ok that's to be ...
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I found Dell's online ordering experience incredibly confusing. Dell.com was pretty easy to navigate, and you could easily view all their different products. However, they have sooo many different deals, through magazines, through your employer, on tv, ...
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Next business day shipping turned out to be 2nd business day. Sent a completely different item that would, in no way, work. The model number was not remotely close to what I ordered and the item was for a laptop that could not be more different from mine and still be made by the same manufacturer. It was as if they paid no attention to what I asked for and just threw the nearest thing into a box with my name on it. Then, they held my money (that they took for sending me the wrong thing) for 30 days after I returned the item.

Found product, site displayed total price (with tax), ordered item, got price confirmation, was shipped quickly and was in good condition. But bill came through on Amex and was $43 higher than quoted. Was told by Dell customer service that original quote "was just an estimate" and I had to pay higher amount.

Ordering my new Dell Inspiron 5100 was easy. I was able to customize it and by ordering online I got several free things such as shipping. Well maybe the free shipping I received authorized them to take an extra few weeks building and shipping the computer to me. I have a Dell financial account so I have ordered from Dell before and shipping is ALWAYS slow.

Customer service is horrible. My keyboard on my laptop needed to be replaced and it took over 3 hours (yes 3 hours!!) to get to someone who knew what they were doing, spoke English, and could actually process the order for the replacement keyboard.

I only call Dell when I absolutely have to. Ordering is the easy part. You enter the black hole of Dell after they have your money.

I was extremely displeased with my experience dealing with Dell. I had never purchased a computer from them before and was strictly an HP person. However, they had cheap prices, quick shipping, and I needed a new computer that week. Anyway it was easy ...
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Just ordered a simple antenna set for my wireless router. Shipping is supposed to be three to five business days. Just received my order confirmation saying that it will take 9 days before the item is prepared for shipment and then possibly another 5 days before it is even picked up by the shipper. What the heck!!! If I wanted to wait that long I could have bought it for a cheaper price at another website. Dell should make it a point to post whether or not an item is in stock or if there will be any delays on a particular item. They did not indicate any of this for this item. I have canceled my order with Dell. I'm going to reorder the item from another website which does not have it in stock yet, so I will have to wait just as long but will pay $10.00 less, get free shipping, and most likely get better service. Boy, has Dell gone down the tubes!!!

After much debate, hemming, hawing and the like, I finally decided to jump on the 20% off offer that Dell offers through their website for the 20GB Dell DJ/Digital Jukebox. I placed the order on Saturday. Here it is...Tuesday evening...still no posted ...
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Dell ordering via phone is terrible. The worst shopping experience ever. The sales team is totally unknowledgable ( I spent 4 hours on the phone with 4 different persons before I had to give up placing an order). First, no one could find my coupon in ...
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A month ago I ordered a Dell lap top. The order was accepted and my payment made and confirmed. A month and a million phone calls later I am still awaiting delivery. The call center that deals with enquiries (and therefore complaints) is an out and out shambles. Having encountered every excuse in the book (all of them different and conflicting) I am now about to cancel the order. The whole experience has proved highly frustrating and shouldn't be allowed to continue. With the mega advertising bucks Dell are spending n their promotions at the moment, I feel an obligation to warn all the future buyers just what they may be letting themselves in for. Should anyone wish to join my crusade email me at loaded@elvis.com.

Dear Diary, July 1st 2004 - Today I sat down at my oh so very old PC; a very lazy Pentium III which from time to time would tell me that it couldn’t recognize a hard drive upon startup – and I checked yet again on the delivery of my ...
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i ordered a dell dimension 2400. i was ordering it for deaf friend of mine. they would not take me as a interpreter, even though i had all her personal info., they wanted her to use a relay system. because they did not have a hard of hearing/deaf option. i was also transfered about a dozen times and all but one of the CSR's spoke english enough where i could understand them. i ended up using my personal info to purchase the computer for my friend. as a first time buyer i would not recommend anyone to purchase a dell, the computers are great, but the tech support and CSR's are the worst i have ever encountered.

Update: Added more about my experience to my Epinion. Would you re-rate my message? Thanks. I just built a computer system for college next fall. My college has a partnership with Dell, and my school picked out a good system to start with. ...
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I bought at least ten computers from them. Great service at first; then major deteriorations in service in past few years. Tech support from India and folks who BARELY speak English makes me much less loyal than I used to be. Too many layers of voice mail, hard to get help.

"Award-winning support" you've got to be kidding me. Through outsourcing all of their customer support overseas, denying customers the chance to talk face-to-face with anyone, and spinning the most confounding web of phone-tree transfers, DELL has ...
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This experience is based on buying a plasma tv SONY PFM 42V1 through DELL. The Purchase: Simple procedure. Got online did my research and spoke to customer rep who isn't too knowledgable about plama tv. Ok, I don't really expect them to be since ...
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purchased a dimension 4400 about 1.5 yrs ago. Thought purchasing on line did not go through, due to a thunderstorm, so I called the Dell Company. Made my purchase again via phone. Wound up with 2 computers. OK so both orders went through. I called the Dell Co. and asked what to do being as to how I was double charged and had 2 computers. I was treated with extreme courtesy and professionalism. Was told what to do with the shipment of the second computer and that all shipping cost would be taken care of through Dell. And they were. Have had 2 Tech problems since then and Both have been taken care of in a speedy and professional way.
I waited this long to write something because I wanted to give a fair shake to weigh the good and bad. Good has outweighed the bad 2 to 1.

I've ordered several products from Dell from PDA's to a gigabit switch, and PC's from the notebook my wife uses to the multi-monitor 1Gb/250Gb/2.6Ghz desktop system I use. In all I've purchased 4 desktop systems, 1 notebook, a gigabit switch, 3 axim's, ...
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Customer service for this company is a joke. I ordered a full system (Dimension 8300 series) and monitor from Dell. When I received the system and proceeded to set it up, I ran into a problem in getting the monitor set up correctly, it needed some kind ...
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I just ordered the Dell 8300 PC and the system worked great! But the 19" CRT Moniter would simply turn off on its own. I called the dell techs they said they would replace it with another one for free, shipping included. But I wanted to up grade to a ...
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I have been wanting a new computer for awhile now. The old Compaq that I had before was starting to drive me crazy. Every other day it was having a new problem and I was afraid that it wasn’t going to last much longer. My husband kept telling me ...
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I purchased a dell desktop in Aug of 2003. I also purchased a yeara extend warranty. The computer works great. But I had a problem with the cd burner. It stoped working about three weeks ago. I called customer service 6 times and could not understand any one and they had a hard time understanding me. They either transferred to someone else or disconnected me. I think they have the works customer service I have ever encountered. I would not buy a dell again. It's too bad they outsourced. It seems like they have a bunch of bozos running cs

Productwise, Dell has no peers. Service/supportwise, Dell had no peers prior to outsourcing to India (or whereever). The tech (if that is what they are)are not very knowledgeable and their command and understanding of American English leaves much to be desired. I had 2 occasions to contact support and both times had to terminate the call because of the language difficulties. I resolved the problems (they were minor) myself. Regardless of the foreign outsourcing of support, I would never purchase another brand of computer or peripherals.