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Dell Small Office
Jan 7, 2012
Jan 7, 2012
Company rep lied to me just to get the order
Horrible experience with Dell that jeopardized my small business. When the motherboard on my old Dell computer got fryed, I first called Dell tech support for help and ended up buying a new Dell computer online, with the intent of swapping hard drives. Because the first replacement computer I wanted wouldn't be available quickly, I switched to another already-built computer that could be shipped the next day and delivered in time for a business project that was to start the following Monday. I obtained an order number and also gave my email address so that tracking information could be emailed to me. When I hadn't received either the computer or an email by the Friday before the start of my business project, I started calling, only to find that the Dell computer I ordered had not been shipped expediated delivery AND would not arrive until the following Wednesday at the earliest. Obviously a disaster for me. When I complained and said I would need to cancel this order, Dell customer service offered me an additional $90 to not cancel (which didn't solve my problem, since the computer would still arrive three days later than I needed it). AND I will have to return the computer when it does arrive, which means taking into a UPS store. Customer Service was supposed to email me shipping labels but so far I haven't seen those either, which probably means I have to call Dell again. AND this expense won't be cleared from my credit card until the returned computer is processed back at Dell, so that's another problem. VERY unhappy and will not purchase another Dell computer, ever. I feel like the company lied to me, just to get me to buy a computer.