They do not update their website with product availability? When I placed my order on 12/12/06, there was no indication that the item I ordered was out of stock. So you could imagine my surprise when I checked the order status today and found that the items are on backorder. When I called, the CS rep told me that it is in the warehouse currently being packed. When I asked if they will get here in time for Christmas, all she could tell me is 2-5 business days. When I asked to cancel my order, she said she can't because they are being packed.

So now I have to run out and try to find these games at a store, and if I'm lucky enough to find them, wait for the package to arrive and return it. Or... hope and pray that the shipment gets here on time. Or... explain to a 7 and 9 year old how an online business can't grasp the concept of inventory management and that's why Santa didn't bring you the games he promised.

They started out pretty well, but then mistake after mistake was made. Emailing their customer service did "Nothing" to correct the Problem. I preordered a few items. They sent me the wrong DVD. The said they would send me a prepaid shipping label, which Never arrived. Finally they said they could email it (go Figure). After all the trouble experienced, I canceled all of the remaining items on order.. they proceeded to send out the next item, 2 weeks later anyway. Then when I finally got them to email me another return label, the supervisor, who I am convinced is someone's relative there since she obviously had no idea how to do her job, claimed that the item Never arrived back to them even though it had been a month later. Don't waste your time here, DVD Empire is just as cheap and their Customer Service is much better.

I wanted to purchase a video game for a family member. So I looked around and found that Deep Discount had the best price plus shipping was free. Other sites wanted a few dollars more plus shipping. So I decided I couldn't pass up this deal. I placed my ...
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Experience has been mostly positive, however there are some negatives that I have experienced but nothing major that would stop me from buying from them again in the future.

Standard shipping is always free. However, sometimes my movies arrive in a week, sometimes they take 3 weeks or longer. Occasionally they have a dvd listed as being in stock, but when I add it to my cart, it says that it's not currently available. Also, they have sent me junk mail (snail mail) on behalf of some of their partners. A free $2.50 or $5 check made out to you, but if you cash it, you will be charged $99 for some subscription you don't want. A couple of pitfalls, but decent overall.

Put in a order on 11/24/06 everything was in stock
Called was told order is in will be shipped.
Just checked my order on 12/9/06 most are on back order
and some are canceled.

I called and told them it would be nice it they would have
emailed me or called me about the canceled & back order

I was told if I ordered by phone or Internet. That you should order by phone so you know your order will be sent

Just canceled the whole order with Beth told her to send me
a email that it has been canceled & that I will be also calling my Credit Card Customer.

Never Again

I did an internet search trying to find an inexpensive dvd and stumbled upon this site. I was very pleased with the pricing and service on this site. THE WEB SITE The web site has a very amateurish look to it. When you first open the web page, you ...
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After checking reviews of Deep Discount DVD, I decided to go ahead and place an order. I ordered a total of 14 DVDs (I used a coupon code for 20% off), the cost came to $100.69.

Order accuracy: received a confirmation email almost immediately that all the DVDs were in stock and within a very short time the DVDs were shipped.

Delivery speed: it took about 2 weeks and the DVDs were delivered. Considering the shipping was FREE I was more than satisfied with the delivery speed.

All the DVDs were delivered and, so far, I am satisfied with them (I'm still checking them).

The selling points are their great prices/free shipping and handling/how easy it was to navigate through the website/payment options (I used Bill Me Later)/and (most important) NO commitment to buy more in the future.

Update Nov 15, 2007: Ordered books, paid almost $10 extra for shipping BECAUSE it included a tracking number...did not receive tracking number. Also, ordered only books that were in stock...after placing order, one was NOT in stock. VERY disappointed!

DDD is a tempting option with low prices on a number of items and free shipping. The company seems to have made an effort to improve its shipping time, though if there is any sort of time expectation on your order you might want to look elsewhere. Though I have placed a number of orders with DDD over the years I have had a few problems. I have received an empty dvd box, I have received the wrong dvd set and most recently I have tried to apply a discount code, only to have the discount show up when I checked out but be charged the full amount. When I told customer service they responded that there may have been a technical glitch with my order- but I would still be charged full price. At this point I would certainly thin twice about shopping with them and perhaps just find another place to do business.

I've ordered a lot of DVDs from them over the years, due to their low prices and free shipping, but the last few orders have had nothing but problems. Beware their "2 for 1" sales because their sale website is full of bugs and I ended up getting multiple copies of the same DVD. Shipped them back as directed for refund but they "never arrived" and money never refunded. Now they shipped me the wrong DVD and I had to PAY postage to send it back for the correct one with no reimbursement! Now dealing with a lost package they shipped. What a headache. Shop around because you can find a pretty good price and MUCH BETTER service without the ripoffs and headaches! AVOID this store!

VERY POOR SERVICE... STILL HAVE NOT RECVD MY DVD.. THEY STATED IT WAS SHIPPED OVER 9 DAYS AGO... VERY UNPROFESSIONAL... POOR CUSTOMER SERVICE... WILL NOT ANSWER E MAILS... I WANT A REFUND... DON'T BUY FROM THESE PEOPLE!!!! WARNING....

A pleasant google surprise when I searched for discount movies. I found this website and was pleasantly surprised with the variety (of hard to find videos) and the ease of ordering. Terrific prices with a wide assortment of movies to pick from.

I have ordered from them in the past will do so in the future.

Overall I endorse Deep Discount DVD as perhaps the primary site to buy from. With this site, you can order almost anything they offer from a fairly large inventory while avoiding paying the shipping fees that go along with ordering anything online. Deep ...
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I've ordered from this site several times. The free shipping is a nice bonus, but probably not good for folks who are a little picky about getting orders right away. The prices are the lowest I've found for DVDs about 90% of the time.

I've bought most of my DVDs from them for years. I can usually wait 1-2 weeks for the DVD to arrive, so there's no reason not to go through them. They sent me a wrong order once and it was a bit of a hassle. I ended up sending it back at my expense but ...
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Deep Discount DVD has lousy customer service and they even go the extra mile to antagonize their good customers with their replacement policies for damaged discs. On no less than three occasions I have received damaged dvds from them (the disc has come off of its storage spindle during or prior to shipping causing the disc to be scratched). After promptly asking for a replacement on each one, I have been told that one would not be shipped until the damaged one was returned. Shipping takes 10 days to 2 weeks each way, so getting a replacement for a damaged disc can take up to 6 weeks. Rather than apologizing for shipping a damaged disc and getting out a replacement right away, these jerks want their damaged disc back first before they will issue a replacement. I did a lot of business with them for over a year before deciding enough is enough. I'll find dvds at comparable prices elsewhere and find someone who handles customer service the right way.

DeepDiscountDVDs is a great store.i shop there alot.they have competitive prices and free shipping.alot of their DVDs are found at lower prices than anywhere else.its truly amazing.they have a good size library of titles but not too huge.thats the only problem,is that you might not find absolutely any DVD.but they do have alot.

for the prices and free shipping on top of it,it cant be beat.deepdiscountDVDs is my top online store.the only reason i might not always buy from them is if they dont have a certain title im looking for.but thats rarely.thats only on an occasion if im looking for something rare.i always check deepdiscountDVDs first before buying a DVD anywhere else.they also sell games to for like the PS2 and X Box,GBA, and Gamecube.DeepdiscountDVDs is an amazing store and i have recommended it to a few of my friends.thats how nice it is.the check out is easy and customer service is great as well.i have never had a problem with deepdiscountDVDs.

i recommend you check it out cause you are missing out on great prices.have fun shopping! Bye

BEWARE!
SHIPPING IS NOT ALWAYS FREE ON DEEP DISCOUNT DVD.COM

I HAVE BEEN A CUSTOMER FOR NEARLY 5 YEARS NOW AND TODAY THEY GET A WILD HAIR UP THEIR BOTTOM AND HAVE INFORMED ME THAT THEY WILL NOW BE CHARGING ME SHIPPING BECAUSE I PLACE LARGER ORDERS AT A TIME.

SO INSTEAD OF REWARDING THEIR CUSTOMERS FOR THOUSANDS OF DOLLARS THEY SPEND ON THEIR WEBSITE THEY NOW PENALIZE YOU IF YOUR A GREAT CUSTOMER.

SO BEWARE OF THE FALSE ADVERTISING, IT'S NOT ALWAYS FREE SHIPPING.

YOU CAN ALSO PLACE AN ORDER AND WAIT AND WAIT FOR IT TO ARRIVE JUST TO CONTACT THEM AND BE INFORMED THAT THE ITEM IS NO LONGER AVAILABLE/DISCONTINUED.

THEY DON'T LET YOU KNOW SO YOU CAN WAIT FOREVER WITHOUT GETTING A WEBSITE/EMAIL UPDATE ON YOUR ORDER.

THEY HAVE POOR CUSTOMER SERVICE AND TODAY WAS ON THE PHONE OVER 1 HOUR ON MY CELL PHONE AND GOT NOTHING ACCOMPLISHED AS WELL.

STAY CLEAR FROM deepdiscountdvd.com

I read the reviews on here about Deep Discount DVD (hereafter DDD)and...I bought from them anyways. Now I'm out time, and a little money to boot. Here's my experience (which coincides with several other reviewers'). I ordered a children's title from them ...
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Deep Discount DVD used to be a great, most affordable online DVD store, but over the last couple months, they are experiencing problems with delivering the goods.

I ordered two consecutive DVDs that were billed to my credit card, but never shipped. No tracking information is available to customers because the company utilizes the U.S. Postal Service when offering free shipping, so you basically wait. And wait. Only after 15 business days have elapsed will Deep Discount reverse charges for items not delivered, then rebill your account and ship the merchandise using another carrier.

The only explanation offered by the company is that they've "been having problems with the Postal Service taking too long" to deliver items. (Funny, but there seems to be no shortage or delay of other mail in my mailbox...)

By the time you've gone through the rigamorale a couple times, as you can imagine, you're no longer eager to watch your film, but you are aggravated and annoyed.

I loved the idea of free shipping, but I'm now willing to pay a few extra dollars to another company. (Receiving what you pay for on a timely basis is a very nice touch.)

Great online store! FREE shipping! sign up for a FREE account and get newsletters all the time about great deals! Like buy two seasons of any TV shows and get a third for FREE! and everything is cheap! The shipping time is decent!

This is an update/re-write on a comprehensive report I wrote critical of Deep Discount DVD (posted February 12th, 2004) and their poor customer service, response time to my complaints and the inconvenience I was caused. They never made an effort to ...
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I have ordered from Deep Discount DVD several times. I have never had a problem with any order from them. I have always received orders in a timely fashion.

I have been a loyal customer of Deep Discount DVD since 2003 because of its cheap, no-frills DVD selection.

However, I recently discovered $9 monthly charges on my checking-account statement, all from a company called "WLI*SHOPPERDISCOUNT". Upon doing some research, I found their number and gave them a call. I learned that they had received my information (including debit-card number!) from Deep Discount, and I had been involuntarily added as a member of Shopper Discount. The latter company is listed with hundreds of complaints on the website of Connecticut's Better Business Bureau.

I've learned that this is a common practice by Deep Discount. If you google "Shopper Discount" and "Deep Discount DVD", you'll find a LOT of customer complaints. Apparently, part of the "deep discount" is paid for by selling customer's credit-card information to Shopper Discount.

This experience has so sickened me that I will never shop at Deep Discount again, and I recommend that you do not either.

Great place to shop. Ordered a DVD set for my daughter. Arrived in time for Christmas. Will certainly buy from them again.

My shopping experience was HORRIBLE. I ordered two movies and one of the two movies were incorrect. Two phone calls and a follow-up email were sent to the customer service representatives. My phone calls both came with assurances that the correct movie ...
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First time shopping here, HUGE disappointment. Ordered UMD for my son's psp that was hard to find in my area. Was excited when I found this site and it offered free shipping. Ordered on 12-05-05 for Christmas Order status said my order was complete so I'd get it by the 20th. Item showed in stock when ordered but they say they made mistake, didn't bother to let me know even though I had called a week before to check that it would be here by Christmas I found out that my order wasn't even shipped until the 19th. No Christmas present for my son and they won't give me my money back so I can try and find it locally.

On 12/01/2005 I placed an order via the company's website. I selected 3 items and paid with a credit card (debit Visa). There was no indication they were unavailable or had to be backordered at the time of purchase. I was unable to check the order status ...
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I'm cheap, so I ALWAYS comparison shop online merchants. Prices here are consistently the best I've found. Occasional online e-coupon discounts make their pricing even BETTER - in case, like me, you have a long list of "Must Have" titles to eventually ...
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Wrestlemania Anthology was my first Deep Discount DVD purchase. Although they were on a brief backorder, a week later, i still had it in the mail. It was speedy and very accurate. The item was delivered in beautiful shape and my experience was just wonderful with them and plan to do more business with them down the road. I love the cheaper prices as well as the free delivery. Great job. I was able to save $50-70. Thank you!

Great prices and service. Shipping can take a little while but then again it's free so can't complain about that! They have lots of obscure titles, too, and don't charge you until an item is shipped if it's out of stock. I'll definitely shop here for all my DVD purchases - beats the hell out of retail!