I found a game on their site that I really wanted to get. I ordered it and purchased via credit card. After almost a week of waiting, I wrote to them about why my order was still in "processing" state. They replied saying item is out of stock.

I am now trying to cancel my order. I wrote back to them asking why customers do not get notified upfront about item being unavailable at the moment BEFORE placing the order!

I ordered three video games from DeepDiscount.com Dec. 1st and received an e-mail saying they were all "in stock."

After watching all week to see if they had shipped, I e-mailed them Dec. 6th to check my order status and received a blanket e-mail thanking me for my inquiry.  I then Googled the company to find their 800 number (couldn't find it on the Web site) and called.

The guy said my items were backordered...this is three weeks before Christmas.  I asked him why they showed "in stock" on my first e-mail confirmation and he said they update their inventory hourly so it must not have been updated when I placed my order.  I then asked when they would have notified me of this and they wouldn't have.  I cancelled my order and will not use them again.

I recently found deepdiscountdvd.com and was intrigued by the prices and free shipping, but found the reviews to be split good and bad.  I personally purchased sopranos complete series which was backordered and 2 sets of the family guy complete series.  I received all three including the backordered sopranos in less than one week.  The shipment was boxed perfectly and I am 100% completely satisfied.  If you are looking to buy from this vendor, I would highly recommend them.

I've been buying from DeepDiscount for a few years now and while I dislike their website and find customer service unhelpful, in the past they have been reliable in getting my orders to me on time. Recently, however, things have been less than ...
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Of all the websites I have shopped at this one is the worst for delivery. I have placed 2 orders and each time have had to email their customer service to find out where the goods have gone. The first order eventually arrived mind you, and all in good order.
However, on this second AND LAST occasion, I have now been waiting over one month for delivery of 4 dvd's. Even to Australia that is an unduly long time and have not encountered such slow delivery of goods from any other USA website. They must be coming by ship !!
Seriously, it's very frustrating and of course my credit card was charged which makes it more annoying!!
I remain hopeful that goods will get here at some stage but it's doubtful I'll give this company a third try !

It is summer time once again and what better time to stock up on DVD's? I already have a very impressive collection of DVD's. I often can't stand the dribble that is put on television - especially with commercials. Usually, the best place to buy DVDs ...
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I have been a Columbia House member off and on for many years now. The main problem I have with them is the shipping charges. $2.99 per DVD, are they kidding? I recently discovered the Deep Discount DVD site. The prices seemed competitive and they ...
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When I ordered my 4 cd's the website said they were in stock. I then received an email stating that 3 of the 4 were back-ordered. I called to cancel the order and was told that since 1 was in stock I could not cancel until it was shipped. When I received my shipping confirmation on the 1 cd I called back (on hold for 20 minutes) and was told that 2 more were in stock even through their status on the website showed backorder. I was told I could not cancel until the next 2 had shipped. Called back the next day when I had not received any additional shipping conformation. Finally got the order cancelled.

I ordered an HDMI extension cable, a very difficult item to find. There was an initial slip-up on the order, but as soon as I notified them of the problem, there was wonderful communication, fast resolution, a partial refund on my shipping charge, and very fast delivery of the item. I would have no hesitation about ordering from them again. Also prices are very good. Only drawback is a $2.99 surcharge for orders under $50.

I placed an order over a month ago, my credit card was billed but I have not received my item. I have sent two e-mails asking for status. I received no response. This is my first and last order from this company.

Ordering easy. great price......no problems. IF you want it earlier..pay the extra 3.95. I had to wait 9 or 10 business days before it came, just like it stated. VERY GOOD >>>>.all ...
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Had a big order of books and DVD's for Christmas, ordered in November. Shipped late, if at all. Billed separately, hard to track. Did not accept their own coupon at time of checkout for 20% off. Customer service a nightmare. Waited for over an hour each time I called to talk to a person on customer service, then told a different thing every time. Each time the previous person I talked with apparently gave me wrong information. Had used them in the past but never with a large order. Always took up to three weeks to ship item. After this nightmare, I will never use them again.

I have been using them for over 5 years now and this holiday season I had my first problem. My order was lost in the mail. Let me say upfront: It is essential that you have your correct address before you purchase. (I had moved and forgot to update my ...
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The worst store. I waiting 1 hour on there telephone line, no answer,I called in because I ordered a item 2 weeks before this call and it has yet to be recieved. The worst experience.

I've been ordering from Deep Discount DVD for a couple of years now. Overall, it's been a positive experience. First, they usually offer the best prices on just about any DVD you may be interested in as well as free shipping. On top of this, twice a ...
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I've been shopping at Deep Discount for years, and they consistently have great prices and fast shipping. I've never had any trouble whatsoever.

Ordered a computer game in mid September. Emailed & were told on 10/15/07 that it was out of stock. The next day (10/16/07) we received an email stating it had been shipped. When we did not receive it by 11/3/07, we called & were told it had been shipped on 10/24/07 & we would receive it on 11/5/07. Just got off phone (11/5/07) w/staff and were told order was canceled in October. "Cliff" could not have been more helpful, and confirmed that the order had been canceled & was very apologetic. The treatment of our order by Deep Discount is unacceptable. This was to have been a gift that we had told the recipient 3 different times that it was on its way, even though it was late. We own a business. This lack of, along with mis-communication ,makes us not want to do business or recommend Deep Discount again.

I have bought several videos from Deep Discount DVD. I have always been extremely pleased whenever I buy. I tend to have kind of obscure tastes, but everytime I think I'll have them stumped...they have it! Whether it be a Bollywood Workout or a boxed ...
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I ordered a Hitchcock DVD from Deep Discount on 9/6/07 for a decent price plus free shipping. According to the web site the DVD was shipped on 9/7/07. I waited for over a week for this item to arrive. I wrote to customer service on 9/17/07 to inquire ...
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I have ordered MANY items from deepdiscount.com and I will say that their customer service is HORRIBLE. Why do they even ask for a phone number is beyond me, they never call if there is a problem or question. Twice now I have had orders cancelled with no explanation or warning. And they CHARGED my credit card SIX TIMES for the same order of $296.86 each time!!! Then they refused to call the C/C to have the holds & charges removed, said it would happen within 24 hours.. well 5 days later still there! They have some of the most ignorant people working in customer service, poor training!!! It took ME sitting on the phone for 2 hours 45 min to get this sorted out. My C/C (Bank of America) had my on Conference call with DeepDiscount.com to FORCE them to remove the charges right then & there since it is NOT true about it being 24 hours later... more like 15 days!

I am a tightwad. I'm proud of it, I'll shout that fact from the highest mountain. My belief is that if I'm going to splurge on luxury items, that I should get the best return on my money! So I loved the early days of the internet, with 800.com and their ...
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I planned on a trip to Alabama to see my favorite group Mint Condition. I ordered their Live at the 9:30 Club DVD a month before the concert. I was told it would take two weeks. After being told to continue to wait to many times I let them talk me into reshipping because they promised delivery in four days. After the sixth day I called and was told that they had to credit my account first then reorder the product. Never again!

I have ordered DVDs from Deep Discount several times now and always been extremely pleased with the prices and level of service. Their prices are EXCELLENT, and much lower than any other major DVD retailer I have shopped with, frequently up to 50% lower than the already low prices on Amazon.com.

I have occasionally had to wait quite some time for backordered DVDs, but I have always gotten my products as described.

Deep Discount has the lowest prices I have found for anime and imported British television shows. I recently purchased the box set of "Jeeves & Wooster" (which retails for $79.99 at Borders) for $43. They also have the lowest prices I have seen for the remastered Miyazaki DVDs that Disney recently released, including "Princess Mononoko", "My Neighbor Totoro", "Spirited Away", "The Cat Returns", "Porco Rosso", and more!

You will get good prices & free shipping but, if anything goes wrong—watch out! Their customer service & attitude towards their customers is very bad. I had many orders where things went OK & then had some orders with damaged or scratched DVDs. ...
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This store has good prices, but...they have no phone number listed on the web site or other way to make personal contact. The e-mail customer service may be run by a computer, for all the insight it shows--parroting info already on the web site without answering questions. I had a package that was not delivered but was sent back by Post Office whim. Deep Discount did credit my account, but did not notify me of their actions. And they refused to answer my request for a phone call and ignored repeated questions about the reorder process.

Sadly, this company has gone from being one of my favorite go-to places for the best deals on the Internet to one of the worst outfits around. They recently merged their various entities, including Deep Discount DVD and Deep Discount CD, into a single ...
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I purchased a box set for Xmas from the Canadian site. It arrived on time, but there was one defective disc. I contacted the Canadian site by email and only got an automated response. I waited 10 days and never heard back from them. I then tried ...
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This company is evil. They screwed up a Christmas order I placed with them. I ordered with them because they said the movies were in stock and would ship right away. I didn't order w/ Amazon cause they said the movies wouldn't ship until after the ...
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There is only a few select dvd stores online that I will shop with and I do most of my business with Deep Discount DVD or Amazon, and most all of the time Deep Discount Dvd has the best prices out of any store that I have researched online. I have always received my products under the estimated delivery time and I highly recommend this store above all other online stores. There has only been two or three times that I have found dvd's cheaper elsewhere but most of the time Deep Discount Dvd has the lowest prices and free shipping is included also, I am a very repeat customer and also love the follow up and tracking that they supply with your order. This is a very trustworthy site!!

They do not update their website with product availability? When I placed my order on 12/12/06, there was no indication that the item I ordered was out of stock. So you could imagine my surprise when I checked the order status today and found that the items are on backorder. When I called, the CS rep told me that it is in the warehouse currently being packed. When I asked if they will get here in time for Christmas, all she could tell me is 2-5 business days. When I asked to cancel my order, she said she can't because they are being packed.

So now I have to run out and try to find these games at a store, and if I'm lucky enough to find them, wait for the package to arrive and return it. Or... hope and pray that the shipment gets here on time. Or... explain to a 7 and 9 year old how an online business can't grasp the concept of inventory management and that's why Santa didn't bring you the games he promised.