Aweful :(

Full Review
Will never do business with Comp USA/Tiger direct again!!! Ordered a laptop on a Saturday that was supposed to get delivered on a Wednesday. The in-store personnel placed the order for me, but put in the wrong zip code by two digits. UPS could not deliver to my house because TigerDirect placed a return to sender if address was unavailable, on the package delivery. I called the customer service line, first guy said he would take care of it and call me back. This did not happen. Called the customer service line back again, next guy placed another laptop to re-ship out to me, this did not happen either because the laptop was out of stock. I still noticed the warranty had a tracking number, so I called customer service again so they could reship the warranty paperwork, to which they gave me excuses about how the warranty would only accompany one laptop at a time. I do not know why they just could not set up a new warranty, because that is what they eventually did after 30 minutes of complaint. Had to call again the next day because they laptop still did not ship (this is now 2 days after it was supposed to be delivered), this is when I was notified that the laptop was out of stock. Was offered to have another one shipped, to which I agreed to if they offered a Next Day Air/Saturday delivery option. They fought with me and eventually I told Bernard, the customer service manager to either put me on the phone with his manager or just do the Saturday delivery. He said no. I said refund my money, he said fine and hung up the phone. It is sad that I had to call the customer service line and deal with 5 people to finally partially resolve my issue. CompUSA has now lost a customer for life, and I honestly hope they go out of business from their poor customer service skills. If you work for CompUSA the order number was F7615807. I am extremely not happy about this, was completely excited about getting a new computer from them, until it became ruined from the lack of competence.