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Christopher's
 

Christopher's

Average Rating 4.94/5.0 store rating 17 store reviews
Customer Service 5
On-Time Delivery 5
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by: ellen56085
January 5, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
When a company combines the very best in customer care, with top quality products, it can't help but be a winner.  I ordered a fireplace for my bedroom.  I had ordered from other companies only to have them arrive broken in pieces.  ...
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by: papax5
January 16, 2011
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Hello - we ordered an electric fireplace between Christmas and new years. This probably is not the best time to order anything but was very pleasently surprised in the actual delivery time. I sent an e-mail about a week later just ...
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by: dkchinalily
March 1, 2010
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I purchased a shuffleboard table from Christopher's Games as a Christmas gift for my husband.  The table was shipped the day after I ordered it.  I had previously tried ordering a table from a different company but at the last minute they said ...
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by: libbygiff
February 24, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
We had an excellent experience with Christophers.com.  Our item was shipped very quickly, and even though it turn out not to be the right size they totally worked with us on an exchange on a custom made product.  Excellent customer service, best we have received in a long time.  That is hard to find anymore.  Item was also of great quality.  Excellent experience and would recommend them 100%!  Great company!

by: mrnickmeyer
December 23, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Ordered a couple bar stools as a Christmas present.  Initially I was sent the wrong product which concerned me that i would not be able to get the correct product shipped in time for Christmas.  I called immediately and the customer service department was very helpful.  They had the correct item shipped out the same day within a couple hours of my initial call, and they called me back to tell me that it was shipped and would be in time for Christmas and to give me detailed instructions on how to return the mistake.  The correct product was delivered the next day.  I have not had that high quality of service from an internet company for as long as I can remember.  It is great to see a company that puts customer satisfaction as the number 1 priority.  I will order from them again and will recommend them to everyone.

by: mkrail
December 17, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
We ordered a shuffleboard table for a family Christmas gift.  We checked all over on line, and their prices were the best.  Significantly lower than their competition.  I called Christopher's for some very basic questions, and they were very helpful and friendly.  We ordered the table, and it shipped nearly immediately.  They were great coordinating with the freight company for my home delivery.  We assembled the table and love it!  Great job Christopher's!  We'll definitely be return shoppers!

by: dllundy
December 10, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I purchased a Howard Miller wine bar from Christopher's Online Store.  When the manufacturer delayed shipment, Christopher's called, explained the issue and gave me the option of canceling the order.  Christopher's kepth me informed about the progress of delivery until the furniture was delivered. The delivery personnel were very helpful and professional.  Overall the Christopher's experience from order through delivery was commendable.

by: webejammin
February 25, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I had a small problem which involved a return.  This company knocked themselves out to make sure I was happy. The communication from Christophers and their satisfy the customer policies could be the GOLD Standard for internet or brick and mortar companies. I would buy from Christophers again in a heartbeat. 

by: jeaninchicago
October 2, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I called this company about a $700.00 NCAA reclining chair and asked many questions. All questions were answered in an honest and professional manner. I placed the order was very happy that it was delivered earlier than expected. A few days later I received a customer service call asking if the chair had been delivered and if I was satisfied with the item and with the way my order was handled. I told him that I was very happy with the way I was treated by the company and that the chair was just as advertised; a very high quality piece of furniture. Great product and the excellent customer service. This is a great company.

by: gasman3
March 8, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I bought a gas pump, and when i got it it was great
I am very pleased with it great job. Love it

by: sugerdoc
January 4, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The expereince at Christopher's demonstrated how service at an intenet company can actually exceed local companies. I was able to get a live person to discuss my order.  The company took care to make sure that my delivery arrived before Christmas despite the rush. They used a superior delivery company to move an exceedingly heavy item. And when the item did not funciton properly, they facilitated delivery of a new part within a week.  I cannot say enough good things about this company.  I will be shopping there again. 

by: dabrink
August 19, 2005
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I could not be happier with my experience. The item I ordered weighed 50 lbs yet was shipped free of charge. I ordered on Thursday night and 9:15 am Monday morning it was delivered. The owner also called to let me know the item had shipped - a very nice touch.

by: tr3lover
January 19, 2010
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have not received this type of customer service in a long, long time.  I received a popcorn cart that was damaged. Christopher's Games had UPS pick up the damaged cart and I received a new cart within days.  The second cart had some minor paint issues that were covered up by the popper.  I was not planning to send it back but I contacted Christopher's so that they would know. Christopher's had a third cart sent within days. They also discussed the quality issues with the manufacturer and had the quality manager check the cart before it was shipped.

All along, Christopher's was very apologetic and concerned about my satisfaction.  I recommend them highly.

by: lisacasineau
September 15, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Fantastic customer service, speedy order processing and delivery, quality packaging, lowest prices, largest selection-trust me I searched and searched before I bought my product from Christopher's.

by: rlprice39
July 9, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Very good products and outstanding customer service. VERY quick to respond to and resolve any problem you may have. This is a company that deliveries customer service.
rlprice39

by: mtengows
February 16, 2010
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
good communication via email and phone; call before delivery was longer than most and detailed about what to expect when the freight truck shows up; resolved issue without a problem when part needed replacement; I buy a lot of things on-line, and this was one of the more smooth transactions; trustworthy; we bought a 12' shuffleboard - get neighbors to help move it around, as it's HEAVY and the final assembly was minimal, less than I expected

by: byrbware
January 27, 2011
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Christopher's customer serivce goes further than any other online purchase I've made.  They contact you directly (by telephone) with shipping information and when things don't go according to plan they will go the extra mile to make things correct with their customers.  They are truely concerned about their customer's satisfaction.  Which is very rare these days.

 
 
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