excellent

good

My sweetheart was going to be leaving for England for a year. I ordered a Sterling silver heart shaped pendant with her initial engraved on it. The pendant arrived before she left - but was engraved with someone else's name on it! I called customer service, and they sent me another one - but it was too late. My sweetie had already departed. I must now wait a year to give it to her. VERY DISAPPOINTING!!!!

I've shopped at Blue Nile several times. Each shopping experience was excellent, as was the jewelry I received, and I will surely shop there again.

My fiance and I had no problems with the ordering, shipping, or receiving of our wedding rings. They arrived ontime and in great condition. I will be returning to this site for most of my jewelry needs.

great

Every portion of the ordering and buying experience proceeded very well. The product was sent as a gift and was very well received and packaged from what I am told. The pearl earrings were a perfect selection for my graduating granddaughter. Thank you for making this such a pleasant shopping experience.

excellent! always meet or exceed my expectation!

It was easy to purchase and product was as expected, great experience

great customer service, fast shipping and reasonable prices and quality

The website is guy proof and that says a lot when dealing with jewelry.

Excellent shopping experience on bluenile.com

quick and easy

The only complaint I have is that the orginal item I wanted was not available.

As a returning customer, my experiences with Blue Nile have always been exceptional. Gifts for my mother and mother-in-law have been wonderful, and they love them!

I've only had the pendant for a little over two weeks and it is already tarnished beyond repair. I've never had sterling silver do this. It won't come clean. I am very disapointed in the actual merchandise but ordering was simple and shipping was fast and free!

I have always had nothing but prompt service and great selection when using Blue Nile. I don't often purchase jewlery but when I do it will most likely be with them. The web site is great and the products I have recieved where of great quality.

very satisfied

good choices, seemingly good prices, fast delivery

Very satisfactory. Quick completion and received oreder as promised

good

Very satisfied with my shopping experience. Would be nice if all items sold by Blue Nile were accompanied by an appraisal. Thanks!

The neclace had a kink in it and the heart pendant was scratched.To much of a hassle to send back.

Excellent product and service

phone assistance was always friendly prices are very competitive customizing options/tools on the website are also extremely easy to use prompt delivery now just wait for my gf to say yes :D there is one suggestion though: for the rings you have a great variety. but for earrings, bracelets and necklaces you don't have the customizing option. it's like they are all premade so you don't have much of a choice if you would like to buy them all from blue nile just my 2 cts

Great website!

The merchandise was fine. I was unhappy with Blue Nile's web site though. The web site allows shoppers to customize certain jewelry, but the window/engine/web-page that drives that function does not work. The product displayed would not update after changing some of the details. There were two versions of that tool/window/engine/function available, but neither one worked. I tried this with firefox running on redhat linux and also with internet explorer running on windows. I like the merchant. The overall shopping experience is good. But I am disappointed that their web based tools don't work.

excellent

good

This exceeded my expections.