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Average Rating 1.56/5.0 store rating 41 store reviews
Customer Service 2
On-Time Delivery 3
Author's Rating:
3/5.0 store rating

By:  kittykrane
Feb 16, 2012

Slow order turnaround

Rating: 3/5 stars
Full Review
I ordered a cosmetic product from a popular line on a Wednesday and received an email informing me it would not ship until 5 days later.   It's not like the product was one that is usually out of stock and  and it didn't say it was on backorder either; apparently 3-5 days is their normal processing time, which is much  longer than the majority of online retailers.   I still ordered since I didn't need the product immediately, but it's still surprising in this day and age how slow some retailers process orders, and you would think that Bloomingdales could do a little better.  

I might understand how perhaps a free shipping offer might be a little slower, but I paid for shipping and it still took 6 days before it got moving!   Once it shipped, it only took 2 days to get to my location.  So overall, there was an 8 day turnaround.   I wouldn't shop at anymore, unless there's a GWP offer I just can't resist.  

Overall, based on the time they provided, I did receive the item within that timeframe; however compared to other major department stores who ship within 2-3 days, Bloomingdales is below average with their online order fulfillment.    I rated Customer Service as "average" although I would have put N/A had that been a choice.   I never had to personaly call them and  I did receive email notifications of my order being received (several hours after I placed the order) and when it finally shipped.