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Dec 23, 2011
Dec 23, 2011
The first time I ordered a $300 + dress only to have the package misplaced and find out through calling UPS that the order hadn't been shipped premium even though I had selected and paid for it.
The second time I ordered, they shipped my order (a Christmas gift) to the billing address (in a completely separate state) instead of the shipping address.
I understand packages get lost and the shippers are not at fault. However, when I pay for speedier shipping, I expect the package to be shipped that way, not standard ground shipping. In both instances there was an unneccessary inconvenience created by the shipper. The most they could do for me was reimburse me for the cost of shipping. In the first instance, they resent the dress not once, but twice, and I had to pay for shipping three times plus return the two excess dresses (UPS found and shipped the lost package to me before Bloomingdales was able to get the package to me). UPS was also unable to reach a service representative at the contact number Bloomingdales left. I've spent at least an hour waiting to talk to representatives or attempting to work out avoidable problems.
Needless to say, I'm done ordering from Bloomingdales.com and am so dissappointed that the quality of merchandise isn't reflective of their service quality. Terrible, stressful experiences and there's no convenient way to contact costumer service regarding these issues.