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Jun 16, 2010
Jun 16, 2010
Don't even try to order KTM parts
I ordered these KTM parts on May 8:
1 42T rear sprocket
1 45T rear sprocket
1 17T front sprocket
1 525 chain
All OEM, all parts that should be fairly common.
I called on May 22 to ask why the order still had not shipped. I was told that KTM parts usually came slower, but that they were in transit. I called again on the 28 to be told that the parts would not be there before mid June. Gone was the 3-day ride for Memorial day.
After waiting patiently, I checked today my order on the web site to read: "Canceled by BB". What?! I call for the third time and I am told that the order was automatically canceled on June 8 because the parts did not arrive within 30 days and they were not allowed to charge my credit card anymore. No email, no phone message, no warning no nothing, but they can give me free shipping for the next order.
The next order?! I have already been stuck without my bike for a month and a half and I should re-order with free shipping? How kind of them. It does not cost them much since they do not ship anything anyway.
Is there any recourse against that? Had I not checked the website, I would still be waiting with no chance to have my bike for the 4th of July week-end. At what point is there negligence? Should they not wonder why the parts are not there after 30 days? Should they not contact and ask their providers? Also, why did they tell me to wait until mid June?
Just called the local KTM dealer and he says he should be able to get me a cheaper after market kit of equal if not better quality by next week. I am quite upset right now.